What are the best aspects of this product?
We found Accelo to be capable of accommodating the support of all of our processes. From our routing bookkeeping, to our tax season massive upswing, to the agileness needed to respond to ad hoc requests to give our customers the expert support they need- we found all of our needs met. As a small accounting firm, it provided room for growth, letting us safely sustain our current and future growth for years to come. it is lightweight but highly customizable, making it a perfect solution for small, midsize or large organizations.
What aspects are problematic or could work better?
Regarding training all users in our organization, it was more on our end. I understand that since Accelo is a customized system, training does not fully rest on the shoulders of its team. However, hopefully they will find ways to support teams who are not adept at adult learning/change management/user training.
What specific problems in your company were solved by this product?
We eliminated hundreds of hours from our processes. Invoicing our clients has already shortened from 12 hours to 3 in our first month alone, and we anticipate this will further reduced once we gain more experience. Its customization features has allowed us to use it in a way that supports our needs, eliminating lots of manual work. We're just using it for a month, but the benefits have been tremendous for us.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Logistics and Supply
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?