Decent legacy CRM, with tons of problems with the Cloud version and very poor customer support

What are the best aspects of this product?

It's been around for decades, under different ownership. I have used it for over 20 yrs. I was hopeful when Swiftpage bought it. Has a lot of customizable features and layout options. It is functional and pretty intuitive.

What aspects are problematic or could work better?

It is slow. It doesn't have a MAC version, so you have to rely strictly on the web version, which is very slow and quirky. When they recently did a major database host conversion to Google, it has essentially made my database unusable. Customer support apparently isn't willing to help me through the problem they created, as they will not contact me after several emails requesting help.

What features/services would you like to see in future versions of this product?

Responsive, US based customer service with longer open hours, including weekends.

What specific problems in your company were solved by this product?

It's a CRM, which works well, when it works.

Are you a current user of this product?

Yes