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Act! Review

Act!
Our score: 8.7 User satisfaction: 100%

What is Act!?

Contact and client management app Act! is designed to cater to SMBs, serving as a central repository for information such as account history, contacts and client activities. The software allows users to manage prospects, track interactions and take down notes–all from a single platform, eliminating the need for multiple systems. It comes loaded with all the needed marketing and sales automation tools that would benefit businesses of all sizes and types.

Act! has applications for sales and marketing automation and is suitable for companies in various industries. Through lead and opportunity management features, you get a comprehensive view of prospects and customers as well as help you handle lead data, contact details, and potential opportunities.

Overview of Act! Benefits

Act! lets you connect to contact details and editions and track interactions and relationships including opportunities and status, among others. It enables your sales teams to classify customers so they can deliver personalized email campaigns with targeted content and messages. You can keep track of events and schedules with a shared calendar built into the software.

In addition, Act! applies automation to repetitive tasks to further improve efficiency and productivity. You can put on dynamic auto mode sales processes, schedules, alerts, assignments and many other activities. You can also segment and prioritize email contacts as well as track and measure performance with dashboards and reports on lead sources, status, campaigns, etc.

The software offers several features to monitor clients, employees, competitors, and many other capabilities to drive your company forward. No matter where you need your data to be stored, the software offers both on-premise and cloud-based solutions in clean and intuitive layout for easy navigation alongside extensive integrate so you can work with others apps right within the CRM platform.

Overview of Act! Features

  • eMarketing
  • Call lists
  • Reports
  • Customizations
  • Sales process automation
  • Opportunity management
  • Contact management
  • Activity tracking & alerts
  • Sales & opportunity tracking
  • Integration & automation
  • Team sharing
  • Native iOS & Android apps
  • Business insights
  • Flexible deployment, access & pricing
  • Advanced security
  • Custom tables manager
  • Industry template library
  • API
  • Customer support

Act! Position In Our Categories

Since companies have their own business-related needs, it is prudent they avoid picking an all-in-one, “perfect” system. Nevertheless, it is hard to find such application even among widely used software solutions.
The best thing to do is to shortlist the different chief factors that require research such as key features, price plans, skill competence of staff, company size, etc. Next, you should do the research to a full extent. Have a look at some Act! review articles and explore the other software solutions in your shortlist more closely. Such well-rounded product investigation can make sure you stay away from ill-fitting software products and buy the one which includes all the features you require company requires for optimal results.

Position of Act! in our main categories:

TOP 100

Act! is one of the top 100 CRM Software products

TOP 100

Act! is one of the 100 Sales Software products

Act! is also listed in the following subcategories:

Since each organization has particular business requirements, it is sensible for them to abstain from seeking a one-size-fits-all faultless software application. Needless to say, it would be futile to try to find such an app even among widely used software applications. The smart thing to do would be to list the various important factors that require consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some Act! CRM Software reviews and look into each of the other apps in your shortlist in detail. Such exhaustive groundwork can ensure you discard ill-fitting applications and select the app that offers all the aspects you need for business success.

How Much Does Act! Cost?

Act! Pricing Plans:

Free Trial

Act! Growth Suite

$79/user/month

Act! 365

$10/user/month

Act! is available on a variety of pricing packages from entry-level to a full-featured cloud-based CRM to provide solutions catered to your business needs. It also offers a 14-day free trial with no download or credit card information required so you can test out the software and its features. Once the trial is over, you can continue using Act! by purchasing any of these plans:

Act! Growth Suite – From $79/user/month

Full-feature CRM

  • Customer management
  • Easy import tool
  • Groups & companies
  • Calendar & activity tracking
  • Sales process automation
  • Opportunity tracking
  • Sales pipeline management
  • Act! Insight
  • Reports
  • Act! Companion mobile App
  • Integration with Outlook®, Google™, & more
  • Act! Contact Link
  • Ask Act!™ with Amazon Alexa
  • Act! Connect
  • Unlimited customizations
  • Act! API
  • Instant online access
  • Backups & recovery
  • Secure Cloud hosting with 4GB storage

 Powerful Marketing Automation

  • Vast template library
  • Interactive template editor
  • Mobile & desktop preview
  • Social sharing
  • Landing pages & lead capture
  • Surveys
  • Drip marketing
  • Visual workflow designer
  • Real-time campaign metrics
  • Marketing calendar
  • Deliverability & compliance tools
  • CRM workflow
  • Nurture marketing
  • HTML email editor
  • Advanced lead capture & surveys
  • Lead management & scoring
  • Event marketing
  • Website activity tracking
  • Asset tracking
  • A/B testing
  • Progressive profiling

 Expert Support

  • 12×5 phone support
  • Online support tickets
  • Web chat
  • Support mobile app
  • Self-service Getting Started resources
  • Knowledgebase
  • Act! Community
  • Video training
  • Getting Started concierge call
  • Getting Started concierge call for Marketing Automation
  • Onboarding webinar for Marketing Automation

Act! 365 – From $10/user/month

  • Customer management
  • Calendar & activity management
  • Email marketing
  • Intelligent Call Lists
  • Campaign metrics
  • Pipeline management
  • Embedded Outlook® inbox experience
  • Act! 365 mobile app
  • Connections to popular apps
  • Getting started tools
  • Email open & click tracking
  • Sales engagement metrics
  • Web forms
  • QuickBooks® & Xero™ integration

 

There are additional features you can add as you prefer. These include:

  • Enhanced technical support – Starting at $5USD/user/mo (billed annually)
  • Custom Tables – $10 USD/user/mo (billed annually)
  • Deliverability & marketing consulting – $150 USD/hour
  • Additional 2,500 email sends – $15 USD/mo
  • Additional domain – $15 USD/domain/mo
  • Support options available

 

Additionally, subscribing to any Act! Growth Suite and Act! CRM plan grants you an Act! Insiders status as a member where you gain exclusive access to the following features:

  • Automatic product updates & upgrades
  • Valuable features & connections
  • Getting Started concierge call
  • Expert technical support
  • Exclusive training resources
  • Act! Insider enewsletter
  • Dedicated account manager
  • Marketing Automation*
  • Getting Started concierge call for Marketing Automation*
  • Onboarding webinar for Marketing Automation*

*Available with Act! Growth Suite only

 

User Satisfaction

Positive Social Media Mentions 7
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Act! reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Act!. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • German
  • Spanish
  • French

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Act! Comparisons

Act! user reviews

Great for its price.

Read full review >
Marc
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.10.2018 Company Size: 11-50 Employees Industry: Human Resources

I consider this to be the greatest CRM ever!

Read full review >
Dolores
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2018 Company Size: More than 100 Employees Industry: Unavailable

A fantastic approach in having your contacts sorted out.

Read full review >
Shelly
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.08.2018 Company Size: More than 100 Employees Industry: Entertainment

My personal take on this software.

Read full review >
Ron
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.04.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

Trying to be familiar in knowing and using ACT.

Read full review >
Annette
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.04.2018 Company Size: More than 100 Employees Industry: Medical Practice

What are Act! pricing details?

Act! Pricing Plans:

Free Trial

Act! Growth Suite

$79/user/month

Act! 365

$10/user/month

Act! is available on a variety of pricing packages from entry-level to a full-featured cloud-based CRM to provide solutions catered to your business needs. It also offers a 14-day free trial with no download or credit card information required so you can test out the software and its features. Once the trial is over, you can continue using Act! by purchasing any of these plans:

Act! Growth Suite – From $79/user/month

Full-feature CRM

  • Customer management
  • Easy import tool
  • Groups & companies
  • Calendar & activity tracking
  • Sales process automation
  • Opportunity tracking
  • Sales pipeline management
  • Act! Insight
  • Reports
  • Act! Companion mobile App
  • Integration with Outlook®, Google™, & more
  • Act! Contact Link
  • Ask Act!™ with Amazon Alexa
  • Act! Connect
  • Unlimited customizations
  • Act! API
  • Instant online access
  • Backups & recovery
  • Secure Cloud hosting with 4GB storage

 Powerful Marketing Automation

  • Vast template library
  • Interactive template editor
  • Mobile & desktop preview
  • Social sharing
  • Landing pages & lead capture
  • Surveys
  • Drip marketing
  • Visual workflow designer
  • Real-time campaign metrics
  • Marketing calendar
  • Deliverability & compliance tools
  • CRM workflow
  • Nurture marketing
  • HTML email editor
  • Advanced lead capture & surveys
  • Lead management & scoring
  • Event marketing
  • Website activity tracking
  • Asset tracking
  • A/B testing
  • Progressive profiling

 Expert Support

  • 12×5 phone support
  • Online support tickets
  • Web chat
  • Support mobile app
  • Self-service Getting Started resources
  • Knowledgebase
  • Act! Community
  • Video training
  • Getting Started concierge call
  • Getting Started concierge call for Marketing Automation
  • Onboarding webinar for Marketing Automation

Act! 365 – From $10/user/month

  • Customer management
  • Calendar & activity management
  • Email marketing
  • Intelligent Call Lists
  • Campaign metrics
  • Pipeline management
  • Embedded Outlook® inbox experience
  • Act! 365 mobile app
  • Connections to popular apps
  • Getting started tools
  • Email open & click tracking
  • Sales engagement metrics
  • Web forms
  • QuickBooks® & Xero™ integration

 

There are additional features you can add as you prefer. These include:

  • Enhanced technical support – Starting at $5USD/user/mo (billed annually)
  • Custom Tables – $10 USD/user/mo (billed annually)
  • Deliverability & marketing consulting – $150 USD/hour
  • Additional 2,500 email sends – $15 USD/mo
  • Additional domain – $15 USD/domain/mo
  • Support options available

 

Additionally, subscribing to any Act! Growth Suite and Act! CRM plan grants you an Act! Insiders status as a member where you gain exclusive access to the following features:

  • Automatic product updates & upgrades
  • Valuable features & connections
  • Getting Started concierge call
  • Expert technical support
  • Exclusive training resources
  • Act! Insider enewsletter
  • Dedicated account manager
  • Marketing Automation*
  • Getting Started concierge call for Marketing Automation*
  • Onboarding webinar for Marketing Automation*

*Available with Act! Growth Suite only

 

What integrations are available for Act!?

  • Campaign Monitor
  • Constant Contact
  • Facebook
  • Google Apps for Work
  • MS Outlook
  • SalesNexus
  • Evolve IP Phone System
  • SpitFire
  • LinkedIn
  • HomeTrak
  • Dropbox
  • MS Office 365
  • Social Campaigns
  • iCloud
  • CloudCallClick
  • 8×8 Virtual Contact Center

Act! average rating:

Average score
5/5 (12 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Shelly

PROS: We're currently dealing with a huge client base. It's a fantastic approach in keeping track of customers, market vendors, and anyone we meet. It's considered to be one of the most useful software pieces we're currently using at the office. Updating it is simple.

CONS: So far, I haven't found anything that I hate with the platform. I'm open to diving further into the program. So far, I have yet to run into any issues.

Reviewed 1 year ago

Read full review >

The least favorable review

PROS: It's been around for decades, under different ownership. I have used it for over 20 yrs. I was hopeful when Swiftpage bought it. Has a lot of customizable features and layout options. It is functional and pretty intuitive.

CONS: It is slow. It doesn't have a MAC version, so you have to rely strictly on the web version, which is very slow and quirky. When they recently did a major database host conversion to Google, it has essentially made my database unusable. Customer support apparently isn't willing to help me through the problem they created, as they will not contact me after several emails requesting help.

Reviewed 2 years ago

Read full review >

More reviews from 12 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great for its price.

Read full review >
Marc
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.10.2018 Company Size: 11-50 Employees Industry: Human Resources

PROS: Customizing it is simple. I can really work with this. It's highly portable. I can use it on any device regarldess if it's a smartphone, tablet, laptop, or desktop PC.

CONS: I'm a quirky guy. I'd receive errors sometimes that would appear it'll hang up. I'm able to have the menu rest so I can only see what I want. Sadly, it'll revert back to its original settings.

What do you think about this review? Great Poor

I consider this to be the greatest CRM ever!

Read full review >
Dolores
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2018 Company Size: More than 100 Employees Industry: Unavailable

PROS: Act! is one heck of a software. A lot of its functionality are simply great! First off, I can nearly manipulate my database with the software itself. The remote database sync is simply great!

CONS: Things would've been twice as reliable if you're running your own e-mail or word processor as opposed to Microsoft Outlook in passing through. Act! previously had things with more integration. It would've been nice if that was brought up to speed. It seems Microsoft is done playing nice.

What do you think about this review? Great Poor

A fantastic approach in having your contacts sorted out.

Read full review >
Shelly
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.08.2018 Company Size: More than 100 Employees Industry: Entertainment

PROS: We're currently dealing with a huge client base. It's a fantastic approach in keeping track of customers, market vendors, and anyone we meet. It's considered to be one of the most useful software pieces we're currently using at the office. Updating it is simple.

CONS: So far, I haven't found anything that I hate with the platform. I'm open to diving further into the program. So far, I have yet to run into any issues.

What do you think about this review? Great Poor

My personal take on this software.

Read full review >
Ron
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.04.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Integration with Swiftpage as well as GROUPS. Whenever I send out an e-mail blast, pre-selected contacts within GROUPS has been a big help. Swiftpage is really user-friendly. I was hoping the template editor is a bit simpler to operate includng the import of images.

CONS: When it comes to making an e-mail template from scratch, it doesn't get saved automatically within the software. But when I did make the upgrade to ACT Pro, the software froze up on me a few times which led to a reboot.

What do you think about this review? Great Poor

Trying to be familiar in knowing and using ACT.

Read full review >
Annette
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.04.2018 Company Size: More than 100 Employees Industry: Medical Practice

PROS: I've been making use of ACT for a long while now. I can utilize a majority of its latest functions. It's fairly simple to operate. There are bunch of activities available to help be familiar with the system.

CONS: Being able to learn in customizing the system. Getting other people to join my organization in using ACT is a challenging task. It's impossible to see other people. This makes it very hard to communicate with other people.

What do you think about this review? Great Poor

Our business was able flourish thanks to Act!

Read full review >
Homer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.04.2018 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

PROS: Being able to make customizations. Getting this system to specifically meet our needs. We've used a lot of CRMs in the past. And we've made it right back to using Act!

CONS: When including contacts in a company, it would frequently give a notification that goes something like: "you are creating a duplicate record." This triggers a lot of confusion. But through training, it can actually be resolved. We like how it's able to access more than one database simultaneously.

What do you think about this review? Great Poor

A fantastic contact database best used for today’s enterprise.

Read full review >
Emily
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.04.2018 Company Size: More than 100 Employees Industry: Fine Art

PROS: It has a plethora of functionality. Good e-mail marketing. It contains groups of precise marketing prospects. History is amazing as it contains e-mails, images, notes, and varying history types.

CONS: It's best used in the enterprise space. Right now, I'm a lone artist studio. Contact management and use is only limited to Windows users. Notifications are absent on my iOS devices for due actions or meetings.

What do you think about this review? Great Poor

Dealing with all my contacts.

Read full review >
Lee
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.03.2018 Company Size: More than 100 Employees Industry: Real Estate

PROS: Regardless of the information I possess, I can attach them to the contact area. It comes with a perpetual history so long as the contact remains within the database. I'm also able to set Groups. Not only do I utilize it for both sellers and buyers, but the personal groups made les me create mailing labels and a whole lot more.

CONS: Right now, there's nothing to hate with software. I can create my own e-mails and write letters. Then it'll auto-store them. I can key in daily info of a client that can be utilized in court if I want to come up with information regarding the history of the client.

What do you think about this review? Great Poor

A highly effective system for doing things.

Read full review >
Mercedes
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.03.2018 Company Size: More than 100 Employees Industry: Primary/Secondary Education

PROS: Even with its older appearance and other programs that work better, ACT does a spectacular job in keeping information organized. Contacts can be housed in under a company. It offers a precise and transparent contact details at a glance as well as titles for every individual. There's more than one approach in sorting queries.

CONS: I was hoping incoming and outoing e-mail can be directly linked to the account. Sadly, only outgoing e-mails are possible. While this may seem to be a big help, it would've been a good thing to view correspondents instead of having an outgoing-only interaction.

What do you think about this review? Great Poor

Decent legacy CRM, with tons of problems with the Cloud version and very poor customer support

Read full review >
Ron Thorne
3/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

4/5

Ease of Use

Published on: 16.02.2018 Company Size: More than 100 Employees Industry: Real Estate

PROS: It's been around for decades, under different ownership. I have used it for over 20 yrs. I was hopeful when Swiftpage bought it. Has a lot of customizable features and layout options. It is functional and pretty intuitive.

CONS: It is slow. It doesn't have a MAC version, so you have to rely strictly on the web version, which is very slow and quirky. When they recently did a major database host conversion to Google, it has essentially made my database unusable. Customer support apparently isn't willing to help me through the problem they created, as they will not contact me after several emails requesting help.

What do you think about this review? Great Poor

A useful tool that helps improve the ability to serve people.

Read full review >
Grant
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.02.2018 Company Size: More than 100 Employees Industry: Transportation/Trucking/Railroad

PROS: What I love most with ACT is how simple it is. Both its UI and features are easy. Support is available when you need them. Since the screen isn't considered as "busy," you can continue doing business without disruptions.

CONS: At first, I was forced to commit to using it for a year compared to steadiling observing it from month to month. That way, I can really sink my teeth into. But that issue was resolved shortly.

What do you think about this review? Great Poor

Flexible on-site databases with local/ICSI drives backups.

Read full review >
Alberta
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.01.2018 Company Size: 11-50 Employees Industry: Unavailable

PROS: It possesses every kind of field available. Actions are pre-installed. It comes with every kind of notification you can think of. You can make and run reports on more fields.

CONS: It's really big. It's a giant platform that takes a long while to load up. These days, speed is important. At the same time, loading the most important things is essential in getting things done.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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