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Act! REVIEW

CRM Software

12 user reviews
USER SATISFACTION 100%
OUR SCORE 8.7

What is Act!?

Contact and client management app Act! is designed to cater to SMBs, serving as a central repository for information such as account history, contacts and client activities. The software allows users to manage prospects, track interactions and take down notes–all from a single platform, eliminating the need for multiple systems. It comes loaded with all the needed marketing and sales automation tools that would benefit businesses of all sizes and types.

Act! has applications for sales and marketing automation and is suitable for companies in various industries. Through lead and opportunity management features, you get a comprehensive view of prospects and customers as well as help you handle lead data, contact details, and potential opportunities.

Overview of Act! Benefits

Act! lets you connect to contact details and editions and track interactions and relationships including opportunities and status, among others. It enables your sales teams to classify customers so they can deliver personalized email campaigns with targeted content and messages. You can keep track of events and schedules with a shared calendar built into the software.

In addition, Act! applies automation to repetitive tasks to further improve efficiency and productivity. You can put on dynamic auto mode sales processes, schedules, alerts, assignments and many other activities. You can also segment and prioritize email contacts as well as track and measure performance with dashboards and reports on lead sources, status, campaigns, etc.

The software offers several features to monitor clients, employees, competitors, and many other capabilities to drive your company forward. No matter where you need your data to be stored, the software offers both on-premise and cloud-based solutions in clean and intuitive layout for easy navigation alongside extensive integrate so you can work with others apps right within the CRM platform.

Overview of Act! Features

  • eMarketing
  • Call lists
  • Reports
  • Customizations
  • Sales process automation
  • Opportunity management
  • Contact management
  • Activity tracking & alerts
  • Sales & opportunity tracking
  • Integration & automation
  • Team sharing
  • Native iOS & Android apps
  • Business insights
  • Flexible deployment, access & pricing
  • Advanced security
  • Custom tables manager
  • Industry template library
  • API
  • Customer support

Act! Position In Our Categories

Position of Act! in our main categories:

100

Act! is one of the top 100 CRM Softwareproducts

Top
100

Act! is one of the 100 Sales Softwareproducts

100

Act! is one of the 100
CRM Software products

100

Act! is one of the 100
Sales Software products


Act! is also listed in the following subcategories:

Category:Position:Category:Position:
Contact Management Software#14
Category:Position:
Contact Management Software#14

Since each enterprise has specific business requirements, it is prudent for them to desist from seeking a one-size-fits-all ideal software solution. Needless to say, it would be useless to try to find such a system even among popular software platforms. The smart thing to do would be to list the various vital elements that need consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Act! reviews and investigate each of the other apps in your shortlist in detail. Such comprehensive research can make sure you discard ill-fitting applications and choose the system that offers all the features you require for business success.

How Much Does Act! Cost?

Act! Pricing Plans:
Free trial
Act! Growth Suite
$79/user/month
Act! 365
$10/user/month

Act! is available on a variety of pricing packages from entry-level to a full-featured cloud-based CRM to provide solutions catered to your business needs. It also offers a 14-day free trial with no download or credit card information required so you can test out the software and its features. Once the trial is over, you can continue using Act! by purchasing any of these plans:

Act! Growth Suite – From $79/user/month

Full-feature CRM

  • Customer management
  • Easy import tool
  • Groups & companies
  • Calendar & activity tracking
  • Sales process automation
  • Opportunity tracking
  • Sales pipeline management
  • Act! Insight
  • Reports
  • Act! Companion mobile App
  • Integration with Outlook®, Google™, & more
  • Act! Contact Link
  • Ask Act!™ with Amazon Alexa
  • Act! Connect
  • Unlimited customizations
  • Act! API
  • Instant online access
  • Backups & recovery
  • Secure Cloud hosting with 4GB storage

 Powerful Marketing Automation

  • Vast template library
  • Interactive template editor
  • Mobile & desktop preview
  • Social sharing
  • Landing pages & lead capture
  • Surveys
  • Drip marketing
  • Visual workflow designer
  • Real-time campaign metrics
  • Marketing calendar
  • Deliverability & compliance tools
  • CRM workflow
  • Nurture marketing
  • HTML email editor
  • Advanced lead capture & surveys
  • Lead management & scoring
  • Event marketing
  • Website activity tracking
  • Asset tracking
  • A/B testing
  • Progressive profiling

 Expert Support

  • 12×5 phone support
  • Online support tickets
  • Web chat
  • Support mobile app
  • Self-service Getting Started resources
  • Knowledgebase
  • Act! Community
  • Video training
  • Getting Started concierge call
  • Getting Started concierge call for Marketing Automation
  • Onboarding webinar for Marketing Automation

Act! 365 – From $10/user/month

  • Customer management
  • Calendar & activity management
  • Email marketing
  • Intelligent Call Lists
  • Campaign metrics
  • Pipeline management
  • Embedded Outlook® inbox experience
  • Act! 365 mobile app
  • Connections to popular apps
  • Getting started tools
  • Email open & click tracking
  • Sales engagement metrics
  • Web forms
  • QuickBooks® & Xero™ integration

 

There are additional features you can add as you prefer. These include:

  • Enhanced technical support – Starting at $5USD/user/mo (billed annually)
  • Custom Tables – $10 USD/user/mo (billed annually)
  • Deliverability & marketing consulting – $150 USD/hour
  • Additional 2,500 email sends – $15 USD/mo
  • Additional domain – $15 USD/domain/mo
  • Support options available

 

Additionally, subscribing to any Act! Growth Suite and Act! CRM plan grants you an Act! Insiders status as a member where you gain exclusive access to the following features:

  • Automatic product updates & upgrades
  • Valuable features & connections
  • Getting Started concierge call
  • Expert technical support
  • Exclusive training resources
  • Act! Insider enewsletter
  • Dedicated account manager
  • Marketing Automation*
  • Getting Started concierge call for Marketing Automation*
  • Onboarding webinar for Marketing Automation*

*Available with Act! Growth Suite only

 

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Act! reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Act!. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

7

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
  • German
  • Spanish
  • French
Pricing Model
  • Free
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Act! User Reviews

What are Act! pricing details?

Act! Pricing Plans:
Free trial
Act! Growth Suite
$79/user/month
Act! 365
$10/user/month

Act! is available on a variety of pricing packages from entry-level to a full-featured cloud-based CRM to provide solutions catered to your business needs. It also offers a 14-day free trial with no download or credit card information required so you can test out the software and its features. Once the trial is over, you can continue using Act! by purchasing any of these plans:

Act! Growth Suite – From $79/user/month

Full-feature CRM

  • Customer management
  • Easy import tool
  • Groups & companies
  • Calendar & activity tracking
  • Sales process automation
  • Opportunity tracking
  • Sales pipeline management
  • Act! Insight
  • Reports
  • Act! Companion mobile App
  • Integration with Outlook®, Google™, & more
  • Act! Contact Link
  • Ask Act!™ with Amazon Alexa
  • Act! Connect
  • Unlimited customizations
  • Act! API
  • Instant online access
  • Backups & recovery
  • Secure Cloud hosting with 4GB storage

 Powerful Marketing Automation

  • Vast template library
  • Interactive template editor
  • Mobile & desktop preview
  • Social sharing
  • Landing pages & lead capture
  • Surveys
  • Drip marketing
  • Visual workflow designer
  • Real-time campaign metrics
  • Marketing calendar
  • Deliverability & compliance tools
  • CRM workflow
  • Nurture marketing
  • HTML email editor
  • Advanced lead capture & surveys
  • Lead management & scoring
  • Event marketing
  • Website activity tracking
  • Asset tracking
  • A/B testing
  • Progressive profiling

 Expert Support

  • 12×5 phone support
  • Online support tickets
  • Web chat
  • Support mobile app
  • Self-service Getting Started resources
  • Knowledgebase
  • Act! Community
  • Video training
  • Getting Started concierge call
  • Getting Started concierge call for Marketing Automation
  • Onboarding webinar for Marketing Automation

Act! 365 – From $10/user/month

  • Customer management
  • Calendar & activity management
  • Email marketing
  • Intelligent Call Lists
  • Campaign metrics
  • Pipeline management
  • Embedded Outlook® inbox experience
  • Act! 365 mobile app
  • Connections to popular apps
  • Getting started tools
  • Email open & click tracking
  • Sales engagement metrics
  • Web forms
  • QuickBooks® & Xero™ integration

 

There are additional features you can add as you prefer. These include:

  • Enhanced technical support – Starting at $5USD/user/mo (billed annually)
  • Custom Tables – $10 USD/user/mo (billed annually)
  • Deliverability & marketing consulting – $150 USD/hour
  • Additional 2,500 email sends – $15 USD/mo
  • Additional domain – $15 USD/domain/mo
  • Support options available

 

Additionally, subscribing to any Act! Growth Suite and Act! CRM plan grants you an Act! Insiders status as a member where you gain exclusive access to the following features:

  • Automatic product updates & upgrades
  • Valuable features & connections
  • Getting Started concierge call
  • Expert technical support
  • Exclusive training resources
  • Act! Insider enewsletter
  • Dedicated account manager
  • Marketing Automation*
  • Getting Started concierge call for Marketing Automation*
  • Onboarding webinar for Marketing Automation*

*Available with Act! Growth Suite only

 

What integrations are available for Act!?

  • Campaign Monitor
  • Constant Contact
  • Facebook
  • Google Apps for Work
  • MS Outlook
  • SalesNexus
  • Evolve IP Phone System
  • SpitFire
  • LinkedIn
  • HomeTrak
  • Dropbox
  • MS Office 365
  • Social Campaigns
  • iCloud
  • CloudCallClick
  • 8×8 Virtual Contact Center

User reviews


User reviews in total: 12

9
2
1
0
0

Average Rating:

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The most favorable review

Dolores

11 months ago


Pros: Act! is one heck of a software. A lot of its functionality are simply great! First off, I can nearly manipulate my database with the software itself. The remote database sync is simply great!

Cons: Things would've been twice as reliable if you're running your own e-mail or word processor as opposed to Microsoft Outlook in passing through. Act! previously had things with more integration. It would've been nice if that was brought up to speed. It seems Microsoft is done playing nice.

The least favorable review

Ron Thorne

1 year ago


Pros: It's been around for decades, under different ownership. I have used it for over 20 yrs. I was hopeful when Swiftpage bought it. Has a lot of customizable features and layout options. It is functional and pretty intuitive.

Cons: It is slow. It doesn't have a MAC version, so you have to rely strictly on the web version, which is very slow and quirky. When they recently did a major database host conversion to Google, it has essentially made my database unusable. Customer support apparently isn't willing to help me through the problem they created, as they will not contact me after several emails requesting help.

Published 10 months ago
Verified
user
Customizing it is simple. I can really work with this. It's highly portable. I can use it on any device regarldess if it's a smartphone, tablet, laptop, or desktop PC.



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
Act! is one heck of a software. A lot of its functionality are simply great! First off, I can nearly manipulate my database with the software itself. The remote database...



What do you think about this review? Great Poor
Published 12 months ago
Verified
user
We're currently dealing with a huge client base. It's a fantastic approach in keeping track of customers, market vendors, and anyone we meet. It's considered to be one of...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Integration with Swiftpage as well as GROUPS. Whenever I send out an e-mail blast, pre-selected contacts within GROUPS has been a big help. Swiftpage is really...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I've been making use of ACT for a long while now. I can utilize a majority of its latest functions. It's fairly simple to operate. There are bunch of activities available...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Being able to make customizations. Getting this system to specifically meet our needs. We've used a lot of CRMs in the past. And we've made it right back to using Act!



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
It has a plethora of functionality. Good e-mail marketing. It contains groups of precise marketing prospects. History is amazing as it contains e-mails, images, notes,...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Regardless of the information I possess, I can attach them to the contact area. It comes with a perpetual history so long as the contact remains within the database. I'm...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Even with its older appearance and other programs that work better, ACT does a spectacular job in keeping information organized. Contacts can be housed in under a...



What do you think about this review? Great Poor
Ron Thorne
Report a concern

Published 1 year ago
Verified
user
It's been around for decades, under different ownership. I have used it for over 20 yrs. I was hopeful when Swiftpage bought it. Has a lot of customizable features and...



What do you think about this review? Great Poor

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