Price

$10

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Act! REVIEW

CRM Software

12 user reviews
USER SATISFACTION 100%
OUR SCORE 8.7
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act.com

What is Act!?

Act! is a contact and customer management software made for small businesses. It brings together contacts, their account history, notes and activities in a single centralized location. With Act!, users can make notes, manage different prospects, access customer information, and track interactions on a single friendly interface, instead of making use of spreadsheets, or documents, or other multiple software. Act! has applications for sales and marketing automation and is suitable for companies in various industries. The software also provides a holistic customer view with the help of opportunity and lead management tools. Users can use the app to manage contact details, pending opportunities, and lead data.

Overview of Act! Benefits

Act! enables users to access contact details and editions for relationship tracking that includes stats, competitors, sources, opportunities etc. with Act!, sales teams can segment customers and deliver targeted messages to them by emailing campaigns within the software. A shared calendar feature integrated into the app helps in scheduling and keeping track of events. Moreover, with Act! users can follow up activities automation that includes meeting scheduling, email scheduling, lead assignment etc. The emailing feature of Act! and its prioritized contact lists help in creating, sending, and tracking emails and contacts. The software allows managers to track and measure performance with dashboards and reports on the lead sources etc.

Act! has many features that track clients, employees, competitors and many other functions that are required for the success of a company. No matter where you need the data to be stored, the software offers both on-premise and cloud-based solutions in terms of CRM. The clean and intuitive layout of Act! allows easy navigation. As Act! allows you to integrate it with your email, you are able to open and manage emails within the CRM.

Overview of Act! Features

  • Opportunity Management
  • Contact and Activity Management
  • Sales and Opportunity Tracking
  • Email Marketing
  • Integration and Automation
  • Mobility
  • Business Insights
  • Deployment, Access, and Payment Flexibility
  • Administration and Security

Act! Position In Our Categories

Position of Act! in our main categories:

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100

Act! is one of the top 100 CRM Software products

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200

Act! is one of the top 200 Sales Software products

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100

Act! is one of the top 100
CRM Software products

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200

Act! is one of the top 200
Sales Software products


Act! is also listed in the following subcategories:

Category:Position:Category:Position:
Contact Management Software#15
Category:Position:
Contact Management Software#15

Each company has its own characteristics, and may require a specific Contact Management Software solution that will be designed for their business size, type of customers and staff and even particular niche they cater to. You should not count on getting an ideal services that will work for every company no matter what their history is. It may be a good idea to read a few Act! reviews first and even then you should pay attention to what the service is supposed to do for your company and your employees. Do you require an easy and intuitive app with only essential features? Will you actually make use of the advanced tools required by pros and big enterprises? Are there any particular features that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to get a reliable software that will fit your budget.

How Much Does Act! Cost?

Act! Pricing Plans:

Act! is available on a variety of pricing packages from entry-level to a full-featured cloud-based CRM to provide solutions catered to your business needs. It also offers a 14-day free trial with no download or credit card information required so you can test out the software and its features. Once the trial is over, you can continue using Act! by purchasing any of these plans:

Act! Essentials – $10/user/month

  • 500 contacts
  • Automatic upgrades
  • Call list
  • Email marketing
  • Web and mobile capability

Act! Premium – $25/user/month (billed annually)

  • Access: Self-Hosted, Online, Offline, and Mobile
  • Unlimited customizations
  • Activity tracking & alerts
  • Act! API
  • Act! Companion mobile app
  • Act! Connect
  • Act! e-marketing (unlimited sends to 500 contacts per month)
  • Act! Insight
  • Act! Premium Contact Link
  • Act! Premium Mobile
  • Advanced security
  • Ask Act!™ with Amazon Alexa
  • Contact management
  • eCommerce Connections
  • Groups & companies
  • Integration with Office, Outlook®, & more
  • Opportunity tracking
  • Reports
  • Sales process automation
  • Team sharing

Act! Premium Cloud – $35/user/month (billed annually)

  • Access: Vendor-Hosted Online, Offline, and Mobile
  • All Act! Premium features
  • 4GB secure Cloud hosting
  • Automatic nightly backups & recovery
  • Instant online access

Act! Premium Cloud Plus – $50/user/month (billed annually)

  • Access: Private Cloud and Offline
  • All Act! Premium Cloud features
  • Private Cloud hosting with over 20GB storage

Act! Pro – $269.99/user

  • Access: Desktop
  • Unlimited customizations
  • Activity tracking & alerts
  • Act! e-marketing (unlimited sends to 500 contacts per month)
  • Contact management
  • Groups & companies
  • Integration with Office, Outlook®, & more
  • Opportunity tracking
  • Reports
  • Sales process automation

There are additional features you can add as you prefer. These include:

  • Call lists – $12.50/account/month (billed annually)
  • Handheld Contact mobile – starts at $79.95/device/year
  • Premier support (for Act! Premium plans) – $5/user/month
  • Expert technical support (for Act! Pro plan) – $40/user (30-day support) or $99/user/year (annual support)

Additionally, subscribing to any Act! Premium plan grants you an Act! Insiders status as a member where you gain exclusive access to the following features:

  • Product upgrades and upgrades (automatic for Act! Premium Cloud and automatically applied on schedule for Act! Premium Cloud Plus)
  • Act! Insider e-newsletter
  • Dedicated Act! account manager
  • Exclusive training resources
  • Expert technical support
  • Getting started concierge

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Act! reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Act!. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

7

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

Act! User Reviews

What are Act! pricing details?

Act! Pricing Plans:

Act! is available on a variety of pricing packages from entry-level to a full-featured cloud-based CRM to provide solutions catered to your business needs. It also offers a 14-day free trial with no download or credit card information required so you can test out the software and its features. Once the trial is over, you can continue using Act! by purchasing any of these plans:

Act! Essentials – $10/user/month

  • 500 contacts
  • Automatic upgrades
  • Call list
  • Email marketing
  • Web and mobile capability

Act! Premium – $25/user/month (billed annually)

  • Access: Self-Hosted, Online, Offline, and Mobile
  • Unlimited customizations
  • Activity tracking & alerts
  • Act! API
  • Act! Companion mobile app
  • Act! Connect
  • Act! e-marketing (unlimited sends to 500 contacts per month)
  • Act! Insight
  • Act! Premium Contact Link
  • Act! Premium Mobile
  • Advanced security
  • Ask Act!™ with Amazon Alexa
  • Contact management
  • eCommerce Connections
  • Groups & companies
  • Integration with Office, Outlook®, & more
  • Opportunity tracking
  • Reports
  • Sales process automation
  • Team sharing

Act! Premium Cloud – $35/user/month (billed annually)

  • Access: Vendor-Hosted Online, Offline, and Mobile
  • All Act! Premium features
  • 4GB secure Cloud hosting
  • Automatic nightly backups & recovery
  • Instant online access

Act! Premium Cloud Plus – $50/user/month (billed annually)

  • Access: Private Cloud and Offline
  • All Act! Premium Cloud features
  • Private Cloud hosting with over 20GB storage

Act! Pro – $269.99/user

  • Access: Desktop
  • Unlimited customizations
  • Activity tracking & alerts
  • Act! e-marketing (unlimited sends to 500 contacts per month)
  • Contact management
  • Groups & companies
  • Integration with Office, Outlook®, & more
  • Opportunity tracking
  • Reports
  • Sales process automation

There are additional features you can add as you prefer. These include:

  • Call lists – $12.50/account/month (billed annually)
  • Handheld Contact mobile – starts at $79.95/device/year
  • Premier support (for Act! Premium plans) – $5/user/month
  • Expert technical support (for Act! Pro plan) – $40/user (30-day support) or $99/user/year (annual support)

Additionally, subscribing to any Act! Premium plan grants you an Act! Insiders status as a member where you gain exclusive access to the following features:

  • Product upgrades and upgrades (automatic for Act! Premium Cloud and automatically applied on schedule for Act! Premium Cloud Plus)
  • Act! Insider e-newsletter
  • Dedicated Act! account manager
  • Exclusive training resources
  • Expert technical support
  • Getting started concierge

What integrations are available for Act!?

  • Campaign Monitor
  • Constant Contact
  • Facebook
  • Google Apps for Work
  • MS Outlook
  • SalesNexus
  • Evolve IP Phone System
  • SpitFire
  • LinkedIn
  • HomeTrak
  • Dropbox
  • MS Office 365
  • Social Campaigns
  • iCloud
  • CloudCallClick
  • 8×8 Virtual Contact Center

User reviews


User reviews in total: 12

9
2
1
0
0

Average Rating:

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The most favorable review

Dolores

2 months ago


Pros: Act! is one heck of a software. A lot of its functionality are simply great! First off, I can nearly manipulate my database with the software itself. The remote database sync is simply great!

Cons: Things would've been twice as reliable if you're running your own e-mail or word processor as opposed to Microsoft Outlook in passing through. Act! previously had things with more integration. It would've been nice if that was brought up to speed. It seems Microsoft is done playing nice.

The least favorable review

Ron Thorne

4 months ago


Pros: It's been around for decades, under different ownership. I have used it for over 20 yrs. I was hopeful when Swiftpage bought it. Has a lot of customizable features and layout options. It is functional and pretty intuitive.

Cons: It is slow. It doesn't have a MAC version, so you have to rely strictly on the web version, which is very slow and quirky. When they recently did a major database host conversion to Google, it has essentially made my database unusable. Customer support apparently isn't willing to help me through the problem they created, as they will not contact me after several emails requesting help.

Published 1 month ago
Verified
user
Customizing it is simple. I can really work with this. It's highly portable. I can use it on any device regarldess if it's a smartphone, tablet, laptop, or desktop PC.



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Act! is one heck of a software. A lot of its functionality are simply great! First off, I can nearly manipulate my database with the software itself. The remote database...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
We're currently dealing with a huge client base. It's a fantastic approach in keeping track of customers, market vendors, and anyone we meet. It's considered to be one of...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Integration with Swiftpage as well as GROUPS. Whenever I send out an e-mail blast, pre-selected contacts within GROUPS has been a big help. Swiftpage is really...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I've been making use of ACT for a long while now. I can utilize a majority of its latest functions. It's fairly simple to operate. There are bunch of activities available...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Being able to make customizations. Getting this system to specifically meet our needs. We've used a lot of CRMs in the past. And we've made it right back to using Act!



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
It has a plethora of functionality. Good e-mail marketing. It contains groups of precise marketing prospects. History is amazing as it contains e-mails, images, notes,...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Regardless of the information I possess, I can attach them to the contact area. It comes with a perpetual history so long as the contact remains within the database. I'm...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Even with its older appearance and other programs that work better, ACT does a spectacular job in keeping information organized. Contacts can be housed in under a...



What do you think about this review? Great Poor
Ron Thorne
Report a concern

Published 4 months ago
Verified
user
It's been around for decades, under different ownership. I have used it for over 20 yrs. I was hopeful when Swiftpage bought it. Has a lot of customizable features and...



What do you think about this review? Great Poor

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