I consider this to be the greatest CRM ever!

What are the best aspects of this product?

Act! is one heck of a software. A lot of its functionality are simply great! First off, I can nearly manipulate my database with the software itself. The remote database sync is simply great!

What aspects are problematic or could work better?

Things would've been twice as reliable if you're running your own e-mail or word processor as opposed to Microsoft Outlook in passing through. Act! previously had things with more integration. It would've been nice if that was brought up to speed. It seems Microsoft is done playing nice.

What specific problems in your company were solved by this product?

I simply can drop out prospects and appointments whenever my Act! is running. It's a big deal. But then again, it's never a good idea to getting data manipulated outside of Act! Basically, Act! has covered all my bases.

Are you a current user of this product?

Yes