User review
of Act!
Low quality product and support at a low price
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very unlikely
2 out of 7
COST EFFICENCY Very poor
2out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
There have been numerous versions of this software so there are always bugs. The techs range from experienced to very unexperienced. some techs refuse to help. And the techs and the supervisors hide. You wont get an email, phone number or employee id. also, they will only call you back - not email you. so if you miss their call they can just put in their log book that you didn\\\\\\\\\\\\\\\'t call back and they\\\\\\\\\\\\\\\'ll close the ticket. Stay away from Phil C. Carlin,...if this is their real names. When they can\\\\\\\\\\\\\\\'t help you they assert your being rude when you ask fair and logical questions and they hang up on you.
What aspects are problematic or could work better?
Every iteration they implement creates a new bug.
What features/services would you like to see in future versions of this product?
simplify it so the basic functionality works.
What specific problems in your company were solved by this product?
not many. its a cheap product and for the lower price point you\\\\\\\\\\\\\\\'re getting a lower quality product and definitely lower quality tech support.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Financial Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
sales force
Why did you decide to change it?
price was cheaper
Are you satisfied with the change?
no.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It allows us to synchronize customer data between departments and teams
- It allows us to automate out sales and marketing related processes
- It offers us detailed analytics that lets us plan our future strategies more efficiently
PRICING & COSTS
What was the cost of implementing this product?
$1k upfront and $200 per month
What is your total annual cost for using this product?
$3k
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
no.
FEATURE DETAILS
Sales & Marketing Automation
Customer Management very poor
1
Task Management very poor
1
Contract Management very poor
1
Pricing Management very poor
1
Email Marketing very poor
1
Order Management very poor
1
Campaign Management very poor
1
Analytics
Reports very poor
1
ROI Analytics very poor
1
Integrations
API very poor
1
Calendar & Contacts Sync very poor
1
Export & Import of Data very poor
1
Available Integrations very poor
1
Social Network Integration very poor
1
Customer Service
Call Center Tools very poor
1
Issue Tracking very poor
1
Support Portal very poor
1
Knowledge Base Management very poor
1
General Features
Dashboard mediocre
2
Overall Performance mediocre
2
Access & Role Management very poor
1
Mobile Support mediocre
2
Customization very poor
1
File Management mediocre
2
Language Support very poor
1
Security mediocre
2
