Great product for organizing tickets and tracking time spent.

What are the best aspects of this product?

It is super simple and easy to use. There is no "getting used to" period. Time reports are great if you have need for them, you can do whatever you want with them.

What aspects are problematic or could work better?

The servers can be slow if you are not using yours.

What features/services would you like to see in future versions of this product?

Not sure, it already has everything i need.

What specific problems in your company were solved by this product?

Ticker organisations, time tracking, report creating.

Are you a current user of this product?

Yes