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User review of Acuity Scheduling

Easy to use. Customer service is friendly and helpful. They have playful witty comments.

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Intake forms are easy to set up and come up when a client schedules. Everything is pretty intuitive. They have a free service to try which is great when starting a business. As the business takes off, it makes sense to upgrade gradually through the different plans they offer. Since I'm starting a new business (which means zero income at first), the free service takes the pressure off.

What aspects are problematic or could work better?

If I want to change my availability on the Business calendar, it doesn't note which times have been booked.

For example: Times entered for a Monday are 9:00, 10:00, & 11:00 am. If Clients booked 9:00 & 10:00, and I want to change my overall day to work in the afternoon, I can't see which times are taken. I have to write taken times down on a piece paper. It would be nice if times were greyed out.

What features/services would you like to see in future versions of this product?

They offer only two options for clients to see:
1) A calendar of the month (picture of the month like a wall calendar) to click on or
2) Times available like at a movie theater (Monday 9:00, 10:00; Wednesday 12:00, 3:00; Monday "4 weeks from now" 11:00, 2:00; ).

It would be nice to have both a visual month (click on the week desired) and the listed times (so client doesn't have to click on each day individually) because clients get confused which week they are scheduling when dates can be weeks out. Customer Service wrote me that they passed on the request to their developers.

What specific problems in your company were solved by this product?

Used to schedule with old method of a datebook. Mix-ups occurred. Acuity Scheduling definitely is a necessity!

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Education Management

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It increased reliability and customer satisfaction.

PRICING & COSTS

What was the cost of implementing this product?

free at first

What is your total annual cost for using this product?

Free. Upgrading soon.

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Self-Service

Open System
3
ok
24/7 Access through Multiple Channels
4
very good
Browser-Based
3
ok
Resource Selection
3
ok
Activity Selection
3
ok
Real-Time Availability
3
ok
Appointment Transactions
4
very good
Compound Appointments
4
very good
Group Appointments
3
ok
Appointment Changes
4
very good
Cancellation and No-Show Management
3
ok

Security

SSL Encryption
3
ok
User, Roles, and Access Management
3
ok
Backup & Recovery
3
ok

Administration

Support
4
very good
Customization
3
ok