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Acuity Scheduling Review

Acuity Scheduling
Our score: 9.5 User satisfaction: 96%

What is Acuity Scheduling?

Acuity Scheduling is a full-blown and incredibly user-friendly appointment scheduling software. It currently supports over 50,000 businesses from all over the world with its robust yet easy-to-use scheduling solution tools. It offers powerful services for scheduling appointments, classes, workshops, or group events.

The software allows quick viewing of your real-time availability and an easier method of booking appointments. One of its functionalities lies in its calendar coordination features. It automatically notifies you when a customer books an appointment so you can rest assured you won’t be missing any. Through the software, your clients can also easily schedule an appointment with you without leaving your social media account or your website.

Acuity Scheduling is integrated with a number of third-party apps. You can add appointments to personal calendars such as Google Calendar, iCloud, Outlook, and Office 365. Tools like Quickbooks, Zoom, and many more also work perfectly in seamless integration with Acuity Scheduling.

For more personalized customer experience, the software allows you to send customized and branded reminders, confirmations, and follow-ups to your clients. With this, you can connect with your clients through every stage of the scheduling funnel, starting from the confirmation of the appointment and then to the reminders and follow-up e-mails. You can also customize your logo and choose fonts and colors so your clients can experience the personalization of your brand.

The software further supports online payments. When your clients book an appointment, you can accept their payment through payment processors such as PayPal, Stripe, or Square. You can also vault credit cards, accept tips, and take deposits through Square or Stripe.

For businesses that deal with clients from different parts of the world, Acuity Scheduling supports viewing schedules depending on one’s own timezone. This lets you view the schedule from your own timezone, whereas the client can see it in their timezone.

The software is also compatible with most mobile devices, so you can check your schedules anytime from wherever you are. Furthermore, it allows unlimited sending of reminders via SMS.

There is a free version of the software, but the pricing plans range from $15 to $50 per month.

Overview of Acuity Scheduling Benefits

Organizing your schedules

Acuity Scheduling has a set of user-friendly features that make booking easier for you and your clients. With one click, your clients can view your availability in real-time, and they can self-book their appointments. Rescheduling also comes without too much of a hassle. Your clients can easily cancel or reschedule their appointments with you.

Likewise, the software eliminates the difficulty of overseeing multiple locations and staff management. You will have full control over which calendars your staff and your clients can see. To avoid schedule mix-ups, Acuity Scheduling’s calendar adjusts according to the user’s timezone.

Flexible calendar coordination

The software further boasts of a flexible calendar coordination system. The calendar can be easily shared via e-mail and social media sites like Facebook, Google+, and Twitter. It can also be embedded for a more seamless and streamlined booking experience.

Whenever a new appointment is booked, the software instantly notifies you so you’ll never miss any schedule. Acquity Scheduling can also update the calendars that you already use, like Google, Outlook, iCoud, of Office365. This prevents having outdated information across the multiple scheduling platforms that you are using.

Features to minimize gaps in scheduling and make you busy

Acquity Scheduling has a feature wherein you can reduce the visibility of your available appointments. This is through the Make Me Look Busy and Minimize Gaps in Scheduling features. These two features make you appear more booked up and busy, letting your clients know that you are in high demand.

The Make Me Look Busy feature works well when you have a lot of available slots but at the same time you don’t want your clients thinking that you have not received any bookings. You will be allowed to choose the percentage of slots to hide, and then the rest will be the only slots your clients will see.

As for the Minimizing Gaps in Scheduling feature, it shows only the open slots that are before or after your existing appointments. With this feature, you can eliminate certain gaps in your schedules. This works if you have several appointments that have different start times and you want to avoid downtimes scattered throughout the day.

Customizing your content

Regardless of the size of your business, you can gain a professional edge by fully utilizing the software’s customizable features. You can customize confirmations, reminders, and follow-ups. With the software’s customizing features, you can match the existing look and feel of your business. You also get to choose how to connect with your clients, whether it’s via e-mail or text messaging.

Gathering client information

For first-time clients, the intake forms will collect all the required information as they book the appointment. Acquity Scheduling offers custom forms wherein you can gather client information before they book an appointment with you. The basic information like first name, last name, phone number, and e-mail address are required, but the other details you need to ask about will be up to you.

All this information will be neatly stored in one place for easy access. You can see this in the Client List tab, wherein all you’ll have to do is click on the client name and you’ll see all the information they provided, as well as the files you have asked them to upload.

Online payment processing

The software’s built-in payment processing tools let you track your overall revenue. You can see the breakdown of all the paid and unpaid appointments, the no-shows, the fulfillments, and the hours spent by the services you offered. With a single click, you can accept payment and tips from your clients via Stripe, Square, and PayPal. It supports other payment solutions as well, which makes the entire payment process easier for both you and your clients.

Easily accessible

Acuity Scheduling is a web-based solution that can be accessed from anywhere using any device. All you’ll need is a browser and an Internet connection, and as the software is also mobile-friendly, you can check all your schedules right from your phone. The mobile version, likewise, allows admins to manage all the scheduled appointments on-the-go without the risk of overlooking anything.

Offering loyalty services

Acquity Scheduling also provides a platform where you can sell gift certificates and subscriptions. You can set up packages, memberships, and offer group classes. Bundled deals allow your clients to purchase several appointments at once or in recurring dates. The software even allows your clients to enter a coupon code for discounts on their purchases, and you can gain new clients with several giftable options.

Integrations with third-party applications

Although Acuity Scheduling is a full-service suite, the software integrates with several third-party tools and apps. The software can quickly adapt to the tools and apps you have been using previously.

Overview of Acuity Scheduling Features

  • Open API
  • Activity tracking
  • Auto notifications and reminders
  • Fully customizable
  • Event and group scheduling
  • HIPAA compliant
  • Team calendars
  • Real-time calendar availability
  • Auto time zone adjustment
  • Multiple locations and employees
  • Intake-forms
  • Advance appointment booking
  • Embeddable directly to website
  • Email and SMS reminders

What Problems Will Acuity Scheduling Solve?

Problem #1: Back and forth e-mails

Solution: With Acquity Scheduling, there will be no more email ping pong. You can send a client a link and have them choose from your availability.

Problem #2: Missing calls from clients

Solution: When you’re unable to answer your phone because you’re with a client, you can have your voicemail point to your scheduling link online.

Problem #3: Tired of no call, no shows

Solution: By collecting deposits and enforcing a strong cancellation policy through Acuity Scheduling, instances of no-call, no-shows are greatly reduced.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Acuity Scheduling Position In Our Categories

Since companies have distinctive business wants, it is sensible that they steer clear of seeking an all-in-one, ideal software. Be that as it may, it would be futile to try to chance on such an app even among sought-after software solutions. The clever step to do is to tabulate the numerous key factors that call for a investigation such as major features, budget, technical skill ability of staff members, business size, etc. After which, you must perform your research fully. Browse through some of these Acuity Scheduling evaluations and explore the other software products in your list in detail. Such comprehensive product research ascertains you stay away from ill-fitting applications and choose the one that includes all the aspects your company requires.

Position of Acuity Scheduling in our main categories:

TOP 1

Acuity Scheduling is top 1 Appointment Scheduling Software product

TOP 3

Acuity Scheduling is one of the 3 Online Booking Software products

TOP 1

Acuity Scheduling is top 1 Salon Software product

If you are considering Acuity Scheduling it might also be beneficial to check out other subcategories of Appointment Scheduling Software listed in our database of B2B software reviews.

Organizations have diverse needs and requirements and no software solution can be ideal in such a situation. It is pointless to try to find a perfect off-the-shelf software system that meets all your business wants. The intelligent thing to do would be to modify the solution for your specific requirements, staff member skill levels, finances, and other aspects. For these reasons, do not hurry and pay for well-publicized trendy solutions. Though these may be widely used, they may not be the ideal fit for your unique requirements. Do your research, look into each short-listed application in detail, read a few Acuity Scheduling Appointment Scheduling Software reviews, call the seller for explanations, and finally choose the application that presents what you want.

How Much Does Acuity Scheduling Cost?

Acuity Scheduling Pricing Plans:

Free Trial

Free forever (solo)

Free

Entrepreneur

$15/month

Growing business

$25/month

Powerhouse Player

$50/month

Acuity Scheduling offers several SMB and enterprise pricing plans, including a free basic one. Here are the details:

Free forever (solo)

Entrepreneur – $15/month

  • One person
  • One location
  • One calendar
  • Advanced features

Growing business – $25/month

  • Up to 6 staff and locations
  • Includes advanced features
  • Text messaging
  • Offer subscriptions/memberships
  • Sell appointment packages/gift certificates

Powerhouse Player – $50/month

  • Up to 36 staff and locations
  • Includes advanced features
  • Text messaging
  • Offer subscriptions/memberships
  • Sell appointment packages/gift certificates
  • Custom API  and CSS
  • Remove “Powered by Acuity Scheduling”
  • Sign BAA for HIPAA Compliance

User Satisfaction

Positive Social Media Mentions 119
Negative Social Media Mentions 5

We realize that when you make a decision to buy Appointment Scheduling Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Acuity Scheduling reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Acuity Scheduling. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Acuity Scheduling Comparisons

Acuity Scheduling user reviews

A supertool that is both easy to use and customizable

Read full review >
Maxine
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 22.10.2019 Company Size: 1-10 Employees Industry: N/A

All I can ever ask for in a scheduling app.

Read full review >
Ahmed
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 18.10.2019 Company Size: 1-10 Employees Industry: Professional Training & Coaching

Three years with Acuity and still counting!

Read full review >
Kobe
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.10.2019 Company Size: 1-10 Employees Industry: N/A

Small businesses will find this a gem for scheduling.

Read full review >
Terry
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2019 Company Size: 11-50 Employees Industry: Alternative Medicine

Scheduling clients has never been this easier!

Read full review >
Winifred
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2019 Company Size: 11-50 Employees Industry: Writing and Editing

What are Acuity Scheduling pricing details?

Acuity Scheduling Pricing Plans:

Free Trial

Free forever (solo)

Free

Entrepreneur

$15/month

Growing business

$25/month

Powerhouse Player

$50/month

Acuity Scheduling offers several SMB and enterprise pricing plans, including a free basic one. Here are the details:

Free forever (solo)

Entrepreneur – $15/month

  • One person
  • One location
  • One calendar
  • Advanced features

Growing business – $25/month

  • Up to 6 staff and locations
  • Includes advanced features
  • Text messaging
  • Offer subscriptions/memberships
  • Sell appointment packages/gift certificates

Powerhouse Player – $50/month

  • Up to 36 staff and locations
  • Includes advanced features
  • Text messaging
  • Offer subscriptions/memberships
  • Sell appointment packages/gift certificates
  • Custom API  and CSS
  • Remove “Powered by Acuity Scheduling”
  • Sign BAA for HIPAA Compliance

What integrations are available for Acuity Scheduling?

Acuity Scheduling integrates with the following business systems and applications:

  • QuickBooks
  • Freshbooks Classic
  • Freshbooks Cloud
  • Xero
  • Mailchimp
  • Aweber
  • ActiveCampaign
  • ConvertKit
  • ConstantContact
  • Drip
  • Mad Mimi
  • Simplero
  • Google Analytics
  • FB Ads
  • Any Conversion Tracking Pixel
  • Zapier
  • Pipedrive
  • Salesforce
  • Zoho
  • Wufoo
  • Uplaunch
  • Referral Candy
  • Review Rail
  • Zoom
  • Go To Meeting
  • Join.me
  • Automate.io
  • Square
  • Stripe
  • Paypal

Acuity Scheduling average rating:

Average score
5/5 (13 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Winifred

PROS: Just about everything Acuity offers is pretty amazing. I'm able to set different kinds of appointments, build hours for appointment types, and even add in buffer periods --- ideal for creating another appointment or when appointments seem to take longer that the usual.

CONS: One thing that needs improving is a visually-pleasing calendar. Setting up an appointment on a sterile calendar is plain boring. As a business-minded individual, it'd be nice to have an option that makes the calendar more pleasing to the eye rather than making it appear as if you're setting up a doctor's appointment.

Reviewed 5 months ago

Read full review >

The least favorable review

Ahmed

PROS: I initially chose the free version just so I can get a feel of the environment. Now I’m ready to commit to a more premium subscription!

CONS: Learning new apps don’t always come easy for me and Acuity was no exception.

Reviewed 4 months ago

Read full review >

More reviews from 13 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A supertool that is both easy to use and customizable

Read full review >
Maxine
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 22.10.2019 Company Size: 1-10 Employees Industry: N/A

PROS: I’ve managed to acclimate to Acuity Scheduling’s environment quite easily. Everything is easy to understand and all its appointment scheduling features are great too!

CONS: Still in the learning curve. I’ve only recently started using this tool, so naturally, not all commands will be familiar to me.

What do you think about this review? Great Poor

All I can ever ask for in a scheduling app.

Read full review >
Ahmed
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 18.10.2019 Company Size: 1-10 Employees Industry: Professional Training & Coaching

PROS: I initially chose the free version just so I can get a feel of the environment. Now I’m ready to commit to a more premium subscription!

CONS: Learning new apps don’t always come easy for me and Acuity was no exception.

What do you think about this review? Great Poor

Three years with Acuity and still counting!

Read full review >
Kobe
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.10.2019 Company Size: 1-10 Employees Industry: N/A

PROS: A thoroughly vetted and excellently implemented tool—Acuity is all that I need in a scheduling appointment solution. Scheduling and rescheduling are no longer such daunting tasks anymore for me. I’m a long-time user of this tool, and I have been enjoying using this very much. To top this all off, the marketing copies they send out are witty and well-written too!

CONS: I’m not sure if I need to explore this aspect a bit more or if it is indeed Acuity that needs to adjust, but I’d enjoy this app more with a few more solutions integrated into the system.

What do you think about this review? Great Poor

Small businesses will find this a gem for scheduling.

Read full review >
Terry
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2019 Company Size: 11-50 Employees Industry: Alternative Medicine

PROS: This software is relatively easy. The one thing that I like with it is its affordable pricing. The business I'm running literally involves me. Acuity either charges me a monthly cost of $10 or a yearly price of $110.

CONS: I don't like how its mobile app works. It's not really something that you call an "app." You're actually going to their site through a browser. A shortcut is available to access their "app.'

What do you think about this review? Great Poor

Scheduling clients has never been this easier!

Read full review >
Winifred
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2019 Company Size: 11-50 Employees Industry: Writing and Editing

PROS: Just about everything Acuity offers is pretty amazing. I'm able to set different kinds of appointments, build hours for appointment types, and even add in buffer periods --- ideal for creating another appointment or when appointments seem to take longer that the usual.

CONS: One thing that needs improving is a visually-pleasing calendar. Setting up an appointment on a sterile calendar is plain boring. As a business-minded individual, it'd be nice to have an option that makes the calendar more pleasing to the eye rather than making it appear as if you're setting up a doctor's appointment.

What do you think about this review? Great Poor

Top-quality solution.

Read full review >
Alexandro
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.09.2019 Company Size: 11-50 Employees Industry: Financial Services

PROS: I’ve been using this to facilitate online calls with my team, just to get quick updates on the projects that they are working on. Thanks to its availability on mobile, I’ve been able to stay on top of affairs related to my business wherever I am as long as there is decent internet connection. I also like that this tool is really easy to navigate and has all the information I need within arm’s reach.

CONS: I have no issues with the tool itself, just the customer support team behind it. They’ve been slow to respond to my requests and questions. They were quick to apologize though, which I appreciate.

What do you think about this review? Great Poor

I’ve been able to provide better customer service.

Read full review >
Laurel
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: 1-10 Employees Industry: Higher Education

PROS: Thanks to Acuity, setting and making changes to appointments are a lot easier. I am now able to provide a better scheduling experience for my customers, increasing the likelihood of them enlisting my services again.

CONS: Most of the back and forths that happen with their customer support is done via email. This means that I get my answers longer, which I don’t like. There’s an imposed scheduling default to some users too that I cannot override.

What do you think about this review? Great Poor

Good bye manual work!

Read full review >
Maxie
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 28.08.2019 Company Size: 1-10 Employees Industry: Others

PROS: I’ve freed up so much time since using Acuity. No more manual work of scheduling, rescheduling, and asking for customer information—everything is now automatically saved in the system.

CONS: Suggestion: please add a survey form as a feature, or at least integrate an existing solution into your system.

What do you think about this review? Great Poor

It saved my life. Thanks, Acuity!

Read full review >
Danielle
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.10.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: I'm no longer stressed when it comes to organizing my calendar. I won't have to worry about sending e-mails or gathering payment. Everything is looked after! It's worth getting it integrated with a payment processor as it makes everything seamless!

CONS: At the moment? Nothing! Acuity actually meets my business requirements. It's perfect! It's hard to come up with a complaint for something this good. Getting e-mails customized can be cumbersome, but I can't blame them on that alone.

What do you think about this review? Great Poor

Recommended for setting up schedules!

Read full review >
Fredrick
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.03.2018 Company Size: 11-50 Employees Industry: Human Resources

PROS: It's been so great in terms of usability. Blocking off time is a cinch and scheduling parameters is easier said than done! What's more, it's worth the price and easy when sharing with clients and colleagues.

CONS: With a speedy connection at hand, it's now possible to block off scheduling times within Outlook. It'd be a treat if this feature is natively built within the app.

What do you think about this review? Great Poor

Makes thing simple for us

Read full review >
Sandy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.01.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: This app has made it easier for us to book appointments for the services we're offering. It also have varying availability periods. Their support team is responsive and invaluable. Their API is highly documented.

CONS: I love Acutity for everything it has. Scheduling has gotten a lot simpler ever since we started using it. The price may be a bit higher than its competitors, but it's very well worth it!

What do you think about this review? Great Poor

Ideal for achieving customer success. It’s one of those powerful mediums that can win customers for you.

Read full review >
Harriet
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.12.2017 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: I settled for Acuity Scheduling since it's capable of seamless integration with GoToMeeting. It comes with a bunch of customizations that I like. I get to have a wide range of links to cater to varying services. For instance, I have a link that deal with a 1-hour onboarding and another for current training options wherein a customer can pick sessions with me to train on specific topics.

CONS: Nothing bad to say about this. As a matter of fact. Zero complaints at all! It's functioning perfectly!

What do you think about this review? Great Poor

Easy to use. Customer service is friendly and helpful. They have playful witty comments.

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.07.2017 Company Size: 1-10 Employees Industry: Education Management

PROS: Intake forms are easy to set up and come up when a client schedules. Everything is pretty intuitive. They have a free service to try which is great when starting a business. As the business takes off, it makes sense to upgrade gradually through the different plans they offer. Since I'm starting a new business (which means zero income at first), the free service takes the pressure off.

CONS: If I want to change my availability on the Business calendar, it doesn't note which times have been booked. For example: Times entered for a Monday are 9:00, 10:00, & 11:00 am. If Clients booked 9:00 & 10:00, and I want to change my overall day to work in the afternoon, I can't see which times are taken. I have to write taken times down on a piece paper. It would be nice if times were greyed out.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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