I’ve been able to provide better customer service.

What are the best aspects of this product?

Thanks to Acuity, setting and making changes to appointments are a lot easier. I am now able to provide a better scheduling experience for my customers, increasing the likelihood of them enlisting my services again.

What aspects are problematic or could work better?

Most of the back and forths that happen with their customer support is done via email. This means that I get my answers longer, which I don’t like. There’s an imposed scheduling default to some users too that I cannot override.

What specific problems in your company were solved by this product?

Gaining more information about our clients is now easier. Not to mention, processing rescheduled appointments doesn’t have to be a tedious task anymore. There are lesser missed appointments because my clients get notified whenever there is one coming up for them.

Are you a current user of this product?

Yes