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User review of Acuity Scheduling

I’ve been able to provide better customer service.

- by Laurel

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Thanks to Acuity, setting and making changes to appointments are a lot easier. I am now able to provide a better scheduling experience for my customers, increasing the likelihood of them enlisting my services again.

What aspects are problematic or could work better?

Most of the back and forths that happen with their customer support is done via email. This means that I get my answers longer, which I don’t like. There’s an imposed scheduling default to some users too that I cannot override.

What specific problems in your company were solved by this product?

Gaining more information about our clients is now easier. Not to mention, processing rescheduled appointments doesn’t have to be a tedious task anymore. There are lesser missed appointments because my clients get notified whenever there is one coming up for them.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Higher Education

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.