Not just user-friendly, it’s also compliance-reliable

What are the best aspects of this product?

I like how accurate and user-friendly the payroll process is. I also appreciate how helpful their customer support team is. Compliance is also easier to accomplish since ADP Vantage HCM is good at keeping users updated on any new state and federal regulations. It also implements the changes needed which is a really big help.

What aspects are problematic or could work better?

Upgrades are usually a good thing, but I have to say that it can be a negative when it comes to this. The software regularly provides updates to its users, but sometimes those result in other parts of the software being unable to work the way it should. Thankfully, I've found that their support team is usually fast at providing a solution for things like this. But I think it would be better if the upgrade progress didn't affect so many parts of the software in the first place.

What specific problems in your company were solved by this product?

Efficiency has definitely improved ever since we started using this program. Benefits and onboarding can now be processed electronically, which is a definite improvement from when we used to do it manually. It has also helped us look at how to improve our business thanks to the analytics provided by their Data Cloud.

Are you a current user of this product?

No