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User review of AdRoll

Whats going on at AdRoll – Be careful with large budgets – problems returning clients funds!

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
2out of 7
Very poor
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

You can connect quickly with your customers and the system is very easy to use

What aspects are problematic or could work better?

Trust with Funds - BEWARE - If you have a large budget be super careful - I have been struggling to get a credit balance back its only $3000.00+ but I had empty promises again and again. Something is very strange about how the handle clients funds. I personally would not risk more then $2000.00 at a time (money I can lose). Its very strange - first they say will be refunded then the go back on the promise - then they dont get the emails. Its truly strange - the handle money like a small company so not a company I would trust again with large amounts.

What features/services would you like to see in future versions of this product?

real time billing - similar to google / facebook to minimize the exposure in case this company goes bankrupt

What specific problems in your company were solved by this product?

Special Offers can be communicated quickly and directly with the customer

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Apparel & Fashion

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helped in engaging customers timely and intelligently for better close rates.

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

Email Marketing

Automated Email Responses
3
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