Terrible company behind solid tool

What are the best aspects of this product?

Very cool automation features and agile workflows
The waterfalls created a lot of possibility for customized automation

What aspects are problematic or could work better?

Customer service is absolute worst
Convoluted and hard to understand for non technical users

Terrible company behind solid tool. This is how I would summarize this

We had been using Agile for years and in the end the main reason we cancelled was because of the customer service and company policies. There was a misunderstanding earlier in the year, where our bank suspended our credit card due to suspected fraud at the exact time that COVID started, which delayed our receipt of the new card by 2 months. The first strike against AgileCRM is that after however many years of being customers, they were not willing to grant us an extension and keep the account running while we waited on this new credit card, essentially shutting down our entire PR operation. The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown. We were absolutely appalled, that after explaining this to their customer support they were unwilling to either refund us for those months or at least credit our account with them. This painted a very clear picture of a short term thinking company that values a quick buck over customer service or loyalty. I'd never do business with this company for any of their projects ever again

What features/services would you like to see in future versions of this product?

None

What specific problems in your company were solved by this product?

None

Are you a current user of this product?

No