Absolutely functional from the first moment

What are the best aspects of this product?

Rather than a company, I'd describe us as a platform where many partners join forces to sell and promote products and services. We are a 'rare flower' on the market, right because everybody knows this is a challenging task to mess with. Our primary goal was and is to find software that does everything under one roof, from sales to help desk and CRM, and Agiloft comes pretty close to our perfect one. Didn't require time and configuration to run efficiently since day one, and I even think we underestimated what it can do. I am honestly a crazy fan, and I promote it wherever I have such possibility.

What aspects are problematic or could work better?

Nothing is perfect, so there are downfalls even here. I mind the daunting complexity of several features, and the configuration that has a steep learning curve of its own. The demo is great, but they could include some more useful tutorial there, we don't have their experience after all!

What specific problems in your company were solved by this product?

Mostly problems related to sales, we succeeded in managing leads efficiently, solving cases and supporting customers timely, and organizing customer data in a way that it can be reused. We are very satisfied with the results.

Are you a current user of this product?

Yes