Technically intuitive, an administrator’s favorite interface

What are the best aspects of this product?

My company uses Agiloft to manage documents and to create tickets. Our experience is highly satisfactory because we don't lose time setting up dashboards, and we navigate the app quite intuitively. The system adjusted to our workflow painlessly, and we automated back ups (.xml.ew) to integrate them with our Commvault security solution. We like this system, and we recommend it to everybody.

What aspects are problematic or could work better?

So far, so good, all of our demands are taken into consideration. In future, we expect MySQL back end servers, and improved timing (especially for Jboss, that sometimes takes even 20 minutes to render!). I will notify support about it, and I will return with some extra feedback once everything is done.

What specific problems in your company were solved by this product?

We receive plenty of calls and inquiries every day, so we needed a solution that can audit, analyze, and track all of them simultaneously. We pull out amazing reports, accessible to all of our clients and partners with a single click on their dashboards. The progress of our team is actually visible, and we have an insight on our weaknesses and strongest sides.

Are you a current user of this product?

Yes