All about the Aircall platform

What are the best aspects of this product?

It has a simple and convenient function. You only need to open the app, paste the number in an edit box, then make a call. It even handles international numbers and dial codes by simply selecting the right country. In addition, it automatically removes extra spaces and symbols from a set of numbers, so I do not need to manually delete them for a call to succeed.

What aspects are problematic or could work better?

I encounter some problems when using it with Salesforce, which is important since I use the latter for saving contact numbers. I just simply copy-paste those numbers from Salesforce to Aircall, but it doesn’t work most of the time. I suspect this is because I take some time when saving a number in Salesforce, then making Aircall log such a call.

What specific problems in your company were solved by this product?

This is useful for saving copies of logged phone calls. And that’s great for tracking sales accurately.

Are you a current user of this product?

No