Price

$30

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Aircall REVIEW

Communications Software

12 user reviews
USER SATISFACTION 100%
OUR SCORE 8.5

What is Aircall?

Aircall is an ideal fit for those with remote teams or virtual offices located abroad. Aircall provides phone numbers for you and your staff that you can use on any device. Your calls follow you and your staff whether you are busy working, on the go, or working remotely.

Aircall enables small and medium-sized businesses to be closer to their customers, no matter their physical location is. The phone support software program helps small businesses improve the relationships with customers with the help of local phone numbers in at least 30 countries.

Overview of Aircall Benefits

Aircall provides simplified but professional phone support for various businesses, no matter their size. Its software is created for startups and customer support teams that have between five and 50 people. Most Aircall users are working within the technology space, with remote and international operations teams becoming top users of the software.

A major piece of the tool is a desktop app that you can use to make and receive calls on your own computers. The software saves you time on follow up calls. It also integrates with the top existing CRM solutions. Businesses that use this solution can become immediately “local” in several countries, all at one time.

Beyond providing businesses with local numbers worldwide, Aircall also has advanced phone support features, including shared call inboxes as well as follow up lists call cascading for teams, analytics, queuing, and shared contacts. Small businesses in particular sound more professional when they utilize Aircall’s phone support software.

Overview of Aircall Features

  • Work as a team
  • Work anywhere
  • Be local
  • Queuing
  • Calls made easy
  • Sound professional
  • Adapt as you grow
  • Local phone numbers in 30+ countries
  • Manage multiple numbers and users all in one place
  • Forward to cell phones
  • Call transfer
  • Mac and Web App for each user
  • Shared contacts
  • Analytics
  • Click-to-call
  • Call Cascading
  • Unlimited concurrent calls
  • Working hours per user
  • Custom music and messages
  • Voicemail by email
  • Shared team activity feed
  • Rock-bottom outbound call prices
  • Shared Call inbox
  • Call from any number
  • Real time modifications
  • Desktop notifications

Aircall Position In Our Categories

Position of Aircall in our main categories:

20

Aircall is one of the top 20 Business Phone Systems products

50

Aircall is one of the 50 Communications Software products

20

Aircall is one of the 20
Business Phone Systems products

50

Aircall is one of the 50
Communications Software products


Aircall is also listed in the following subcategories:

Category:Position:Category:Position:
VoIP Software#16
Category:Position:
VoIP Software#16

It's essential to note that hardly any app in the Business Phone Systems category is going to be an ideal solution that can match all the goals of various business types, sizes and industries. It may be a good idea to read a few Aircall reviews first as certain solutions might dominate just in a really narrow set of applications or be designed with a really specific industry in mind. Others may work with an intention of being simple and intuitive and consequently lack complex elements welcomed by more experienced users. There are also solutions that support a broad group of customers and give you a powerful feature base, however this in most cases comes at a more expensive cost of such a software. Be certain that you're aware of your requirements so that you purchase a service that provides all the functionalities you look for.

How Much Does Aircall Cost?

Aircall Pricing Plans:

Aircall offers 2 pricing options. Users also a get a free trial to test out the service’s features and functionality. For details about the plans, take a look below:

Premium Plan – $30/user/month billed annually or $40/user month-to-month

  • 3 users minimum
  • 5 maximum callers in queue
  • 1 local or toll-free phone number (each additional number – $6/month)
  • Free inbound and external calls
  • 1 year data recording

Enterprise Plans – $50/user/month billed annually or $70/user month-to-month

  • 3 users minimum
  • Unlimited callers in queue
  • 1 local or toll-free phone number (each additional number – $6/month)
  • Free inbound and external calls
  • Unlimited data recording

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Aircall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Aircall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

17

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING

Aircall User Reviews


Byron 2 months ago
Verified
user



Shari 3 months ago
Verified
user



Donnie 3 months ago
Verified
user


What are Aircall pricing details?

Aircall Pricing Plans:

Aircall offers 2 pricing options. Users also a get a free trial to test out the service’s features and functionality. For details about the plans, take a look below:

Premium Plan – $30/user/month billed annually or $40/user month-to-month

  • 3 users minimum
  • 5 maximum callers in queue
  • 1 local or toll-free phone number (each additional number – $6/month)
  • Free inbound and external calls
  • 1 year data recording

Enterprise Plans – $50/user/month billed annually or $70/user month-to-month

  • 3 users minimum
  • Unlimited callers in queue
  • 1 local or toll-free phone number (each additional number – $6/month)
  • Free inbound and external calls
  • Unlimited data recording

What integrations are available for Aircall?

  • Webhook
  • Slack

Future integrations with Zapier and Zendesk are planned too.

User reviews


User reviews in total: 12

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Average Rating:

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The most favorable review

Alan

2 months ago


Pros: The customization options are just great. We are in absolute control to what the customers hear as well as the on hold messages and more. The ability to also have ext projects our company as a bigger than what we are and that helps in cultivating trust among our clients. The software is regularly updated and we are always informed of these changes.

Cons: We can't think of anything that we dislike about Aircall. It has everything we need and updates are rolled out constantly.

The least favorable review

Floris Keyzer

1 year ago


Pros: The ease of use and the ability to launch a new phone number with a few clicks were my reason to become a customer of Aircall. As a customer, I found out how user-friendly the Aircall applications are and that's definitely a plus. If their customer service was just as good as their applications, I might even recommend people.

Cons: I think tacitly and unilaterally changing the terms of an agreement is a sin for every self-respecting company. On my invoice of this month suddenly there was a different amount. This was $ 12.00 since March 2016, but it was suddenly raised to $ 40.00. The same amount appeared to have been debited from my credit card last month.Inquiry resulted in a story about emails in which they would have announced the change. I never received these emails, otherwise I would have taken immediate action. Fortunately, the last bill has been refunded now. I do, however, want to warn people who are considering using Aircall: price increases are made without notice.

Published 2 months ago
Verified
user
The customization options are just great. We are in absolute control to what the customers hear as well as the on hold messages and more. The ability to also have ext...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Aircall enables us to connect with our clients and colleagues wherever they are in the world. Employees have a powerful platform that provides clear and fast connection...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Aircall is user-friendly, which translates to quick adoption and implementation for our business. The transition from Talkdesk was seamless and took less amount of time...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Since working with Aircall last year, we never encountered anything that really constitutes as a problem. It totally changes the way we handle incoming calls and we are...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
The setup was quick and easy. In a matter of seconds, you have a reliable and professional customer support, which is quite appealing to your customers. We love how...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
There is no doubt that Aircall is very useful for daily work, especially for companies who receive tons of customer calls and need a reliable


What do you think about this review? Great Poor
Published 5 months ago
Verified
user
Aircall is really a very practical application . This allows us to share a single number and get incoming calls . Moreover, the application is really easy to use. Thanks...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
We are able to provide a lot of international numbers that our customers can use to contact us and not spend so much time manning the service. We also love how responsive...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
The setup is quick and painless even for those who have little technical expertise. The platform has a very simple and user-friendly interface and everything is so easy...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Aircall lets me do my thing from just about anywhere. I love how versatile the platform is that even if I am mobile, I remain productive. With Aircall, I can take calls...



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