Very satisfactory product

What are the best aspects of this product?

Since working with Aircall last year, we never encountered anything that really constitutes as a problem. It totally changes the way we handle incoming calls and we are consistent with our service as evidenced by satisfied costumers at the other end. We have become reactive and able to answer questions within the same day.

What aspects are problematic or could work better?

There is nothing we really dislike about Aircall. That said, there are instances when a call is logged as "missed" and we don't have any idea why. I wish they could provide more details on missed calls.

What specific problems in your company were solved by this product?

We have been working with Aircall for a year now and so far we have not missed any calls.

Are you a current user of this product?

Yes