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Altaro VM Backup Review

Altaro VM Backup
Our score: 8.2 User satisfaction: 93%

What is Altaro VM Backup?

Altaro VM Backup is a virtual machine (VM) backup, replication and recovery solution for Hyper-V and VMware.

Altaro VM Backup focuses on ease-of-use and has truly simplified the backup process – to the point that you can be up and running with your first backup in under 15 minutes. Virtual business environments can be backed up seamlessly thanks to Altaro VM Backup’s flexible and facilitating features.

Altaro VM Backup started operations in 2009 and currently operates across different countries. With several backup and recovery solutions on offer, Altaro VM Backup is gaining more and more customers as we speak.

With more than 40,000 customers globally and numerous awards, Altaro VM Backup sits comfortably among the top recovery tool software around the globe. Businesses of any size and nature can greatly benefit from this software tool.

Overview of Altaro VM Backup Benefits

With Altaro VM Backup, you’ll no longer have to worry about downtime issues while backups are running as Altaro VM Backup makes use of Microsoft VSS in order to take Live Backups with no disruption to the Host and running VMs. Zero downtime lets you connect and make use of services hosted within the VMs to work from office, home or any other remote location, with no interruptions.

You can also replicate machines in order to protect them from Disaster Recovery Scenarios. Off-site storage and replication features are simple and highly effective at Altaro VM Backup. You can transfer the data at your required speed thanks to several customization options available, with regards to backup frequency.

File Granular Restores is the next primary function at Altaro VM Backup. File recovery and access is available from anywhere. You can restore to different hosts and also restore files from multiple points at a time. With some highly engaging and useful Restore Features, individual file recovery is no longer a problem.

To automate all your backup and recovery operations, Altaro VM Backup has an engaging interface which is quite simple to use. Monitor different jobs for your VMware and Hyper-V guests without any hassle. There are also advanced API automation options that improve your reporting too.

Altaro VM Backup can indeed backup Virtual Machines running either Linux, Unix, MAC and obviously Windows operating systems. Hyper-V backup for the first time takes as little as 15 minutes (depending on the size of the VMs and resources at hand). Drive Swapping is also available as an offsite copy location for both Hyper-V and VMware Environments. You can either go for a manual backup as well as there are automated backup scheduling options.

Altaro VM Backup’s Augmented Inline Deduplication drastically reduces storage requirements for your backup repository.

Depending on your needs, you can pick and drop certain features from the pricing plans.

An integral part of the package is Altaro VM Backup’s outstanding support, characterized by their Lightning Fast Call Response Guarantee of less than 30 seconds. The team is made up of experts who reply to calls themselves.

Overview of Altaro VM Backup Features

  • Data backup
  • Data recovery
  • WAN-Optimized Replication
  • Continuous Data Protection (CDP)
  • Augmented Inline Deduplication
  • Cloud backup
  • 3-2-1 backup
  • Instant boot from backup
  • Compression
  • Live Backups
  • Backup Scheduling
  • Granular Restore
  • Intuitive user interface
  • Cloud-based management console
  • Remote capabilities

Altaro VM Backup Position In Our Categories

Since businesses have their own business-related demands, it is rational that they abstain from getting a one-size-fits-all, ideal business application. Still, it would be difficult to try to find such application even among popular software solutions. The practicable step to do can be to note down the several essential factors that require investigation like major features, price terms, technical skill capability of the users, organizational size, etc. Next, you must double down on your product research thoroughly. Go over some of these Altaro VM Backup review articles and look into the other software systems in your shortlist in detail. Such detailed product investigation guarantee you avoid unsuitable apps and subscribe to the system which delivers all the tools your company requires in growing the business.

Position of Altaro VM Backup in our main categories:

TOP 50

Altaro VM Backup is one of the top 50 Backup Software products

If you are interested in Altaro VM Backup it may also be a good idea to examine other subcategories of Backup Software listed in our base of SaaS software reviews.

Organizations have diverse wants and requirements and no software solution can be perfect in such a condition. It is useless to try to find a perfect off-the-shelf software product that fulfills all your business requirements. The smart thing to do would be to adapt the solution for your specific requirements, staff member skill levels, budget, and other aspects. For these reasons, do not hasten and pay for well-publicized popular systems. Though these may be widely used, they may not be the perfect fit for your specific requirements. Do your research, investigate each short-listed platform in detail, read a few Altaro VM Backup Backup Software reviews, speak to the vendor for clarifications, and finally settle for the app that offers what you need.

How Much Does Altaro VM Backup Cost?

Altaro VM Backup Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Altaro VM Backup is available in 3 editions – for a feature comparison and pricing, check out the official website.

It is also available as a monthly subscription program for Managed Service Providers – Altaro VM Backup for MSPs – pricing upon request.

User Satisfaction

Positive Social Media Mentions 42
Negative Social Media Mentions 2

We realize that when you make a decision to buy Backup Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Altaro VM Backup reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Altaro VM Backup. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Web-based

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Altaro VM Backup Comparisons

Altaro VM Backup user reviews

Affordable and reliable backup software

Read full review >
Beulah
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2019 Company Size: More than 100 Employees Industry: Computer Software

Altaro meets all our needs

Read full review >
Allan
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Education Management

Altaro has been a solid product with very few issues

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.03.2019 Company Size: N/A Industry: N/A

Best Hyper-v backup

Read full review >
Andrew Disney
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.03.2019 Company Size: 51-100 Employees Industry: Packaging and Containers

Altaro Hyper-V Backup just works

Read full review >
Jim Walls
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 21.03.2019 Company Size: 11-50 Employees Industry: N/A

What are Altaro VM Backup pricing details?

Altaro VM Backup Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Altaro VM Backup is available in 3 editions – for a feature comparison and pricing, check out the official website.

It is also available as a monthly subscription program for Managed Service Providers – Altaro VM Backup for MSPs – pricing upon request.

What integrations are available for Altaro VM Backup?

No information available.

Altaro VM Backup average rating:

Average score
5/5 (42 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

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The most favorable review

Egbert Homeister

PROS: faster than veeam esayer than veem it is esay and fast to install and i have every time an completly overview of the importend things

CONS: targetmanagment...

Reviewed 12 months ago

Read full review >

The least favorable review

Allan

PROS: Altaro's Software offers the whole copy of every VM and all data. Its interface is user-friendly and the setup doesn’t take so much time. We have been using this software for more than 2 years and we have experienced few issues with this product. We were able to do more than 10 restores over the years and each one was successful.

CONS: I would like to see an integration with some cloud services for storage offsite. Also, sometimes we have to delete the backup of the server because it stops with the backing up. It would be great if they could include ISCSI drives in the backup.

Reviewed 5 months ago

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More reviews from 42 actual users:

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Affordable and reliable backup software

Read full review >
Beulah
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: This is great program for backing up files. I’m able to backup hyper-v 2012 R2 guests to USB and WAN to remote a site. There were no problems with the software. It is easy to use and easy to set it up. It provides clear interface and reports. I haven’t faced any bugs. It support team is quickly and you can reach them either on website or LiveChat.

CONS: The reports lack details about transfer speed, size of the file that is transferring or about ETA. I like that this tool is simple but I really need some more information on the interface. Also, it would be great if they could make the schedules and locations more flexible.

What do you think about this review? Great Poor

Altaro meets all our needs

Read full review >
Allan
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Education Management

PROS: Altaro's Software offers the whole copy of every VM and all data. Its interface is user-friendly and the setup doesn’t take so much time. We have been using this software for more than 2 years and we have experienced few issues with this product. We were able to do more than 10 restores over the years and each one was successful.

CONS: I would like to see an integration with some cloud services for storage offsite. Also, sometimes we have to delete the backup of the server because it stops with the backing up. It would be great if they could include ISCSI drives in the backup.

What do you think about this review? Great Poor

Altaro has been a solid product with very few issues

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.03.2019 Company Size: N/A Industry: N/A

PROS: Every time I use Altaro it works and that is the most important aspect. It's easy to use and doesn't seem to crash.

CONS: I've had some problems with backups of hyper-v's on server 2016 it's inconsistent but they were not able to fix the issue for me.

What do you think about this review? Great Poor

Best Hyper-v backup

Read full review >
Andrew Disney
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.03.2019 Company Size: 51-100 Employees Industry: Packaging and Containers

PROS: live chat help is built into the product in case you get stuck, The Ability to backup locall Lan and then again directly offsite

CONS: Better estimated times for 1) backup 2) recovery

What do you think about this review? Great Poor

Altaro Hyper-V Backup just works

Read full review >
Jim Walls
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 21.03.2019 Company Size: 11-50 Employees Industry: N/A

PROS: Altaro provides a quick an easy VM backup solution without a lot of resource overhead or extensive training.

CONS: Upon occasion, I would have the service not connect (Server 2008 R2) and would have to restart it manually to allow the backup engine to function. It was not a frequent issue but could have been problematic under the right circumstances. Having since migrated to Server 2016 a couple of months go, I have yet to experience this issue.

What do you think about this review? Great Poor

Go To Product for VM Backup

Read full review >
David Christenson
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.03.2019 Company Size: N/A Industry: N/A

PROS: Instant Restore (Boot from Backup), allows us to have a client running in minutes after a VM Failure. Ease of restore testing... automated and verifiable Simple Tracking, the status of all of our clients clearly visible at a glance.

CONS: No Physical Machine backup solution yet (although I have been informed by support that this is on the timeline)

What do you think about this review? Great Poor

Altaro VM backup Review by Rob

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Anonymous Reviewer
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 06.03.2019 Company Size: 51-100 Employees Industry: Insurance

PROS: The ability to also do offsite with install of the offsite client software.

CONS: host connection and machine type compatibility.

What do you think about this review? Great Poor

Affordable and Reliable

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stephen Bowerman
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 06.03.2019 Company Size: More than 100 Employees Industry: Medical Practice

PROS: Price: The price of Altaro is very competitive when looking at all solutions for Hyper v backup Altaro was one of the cheapest solutions with the features our company needed.

CONS: The only problem I have come across so far was a corrupt backup but Altaro health check picked up on this and the problem was rectified.

What do you think about this review? Great Poor

Altaro Backup, Is there another Product this good?

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Kevin Carpenter
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.03.2019 Company Size: More than 100 Employees Industry: Government Administration

PROS: The Pricing is the best I have seen in any backup solution. I have been with this product for years and have watched it grow.I believe it has caught up to Veeam in speed and now it also has Replication. Although I have not used that as of yet. I do work with both products too. I think the interface is clean and simple to use. But by far the best feature of this product is the support. With an instant chat client built in you can simply click on it and get connected with support. Never seen a product better supported than Altaro. And the Offsite copies to Microsoft Azure work great. Cheap Offsite backups. I don't think Veeam supports that yet with out a dedicated Server in Azure.

CONS: There is only one feature that I believe they are missing. When you need to restore a file it puts the restored date on the file, not the original. There are times when you want something retored and you want the original date on the file. I have discovered a work around for it. With the premium version that supports booting of the backup, all you have to do is boot the backup and shut it down. There is an iscsi connection to a VHDX file I believe. Mount it and restore the files you need. It will have the original date on the files.

What do you think about this review? Great Poor

Really glad we found this backup solution, recommend.

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Mike Clist
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2019 Company Size: 11-50 Employees Industry: Computer Software

PROS: Really great backup tool that we use for numerous Hyper-V hosts. Well priced, and there is even a free edition for installations with only 2 VMs. Once you get into the paradigm of how the interface works, it is pretty easy to navigate. Have restored numerous files using this.

CONS: Once when we had 2 target backup drives we didn't realise had the same exact drive signature (they had previously been in a RAID mirror) it only ever made one as an available backup location. Would be great if it detected this very rare case and let us know.

What do you think about this review? Great Poor

My only goto when it comes to VM backup software

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Robert Cattanea
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2019 Company Size: N/A Industry: N/A

PROS: Quick, easy setup process. I had reviewed many options prior to going with Altaro and none even came close. I have had this running in several locations over the years and have never had a problem with backing up or restoring data. We have had to do complete disaster recovery at one of our locations due to a fire and it went so easily that i felt like I missed something when in fact it just went smoothly.

CONS: I haven't had any issues that would fall under this question.

What do you think about this review? Great Poor

Competitively Priced But Still Full Featured

Read full review >
Scott Siri
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2019 Company Size: 51-100 Employees Industry: N/A

PROS: Easy integration with Hyper-V. Allows for simple offsite backup and options for offsite to Azure. Customer support is quick via chat and always very helpful. Features for backup verification and assessment of overall backup health. Nice dedup features and even continuous data protection (high frequency backup schedule) Price is considerably less than similar competitor products. An upgrade is relatively smooth but requires re-install of software.

CONS: Software is updated probably twice a year and requires re-install to take advantage of new features.

What do you think about this review? Great Poor

Easy to use

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Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 28.02.2019 Company Size: N/A Industry: N/A

PROS: Easy to use without any training, diverse functions for small business.

CONS: None

What do you think about this review? Great Poor

Nice Tool

Read full review >
Sujith Menon
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: 1. Easy to Use. 2. User Friendly Interface. 3. Good Tech support.

CONS: 1. Error Messages should be made a little more user friendly.

What do you think about this review? Great Poor

Very good Backup Product

Read full review >
Michael Kop
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2019 Company Size: More than 100 Employees Industry: N/A

PROS: Price and Quality. Very easy to use. You can use the Tool on every pc you want.

CONS: It would be nice that you can use the tool also when u are restoring.

What do you think about this review? Great Poor

Review for the german cosutomers: Seit 6 Jahren sehr zufriedener Kunde mit >20 Installationen

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Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: Die Lösung ist sehr einfach zu installieren. Innerhalb weniger Minuten erzielt man eine funktionsfähige Backup und Restore Lösung. Die Integration in HYPERV ab 2012R2 bis 2016 ist einwandfrei. Bei 2019 schlägt man sich mit den OS Baustellen rum. Server 2008R2 funktioniert auch. Einige Bonbons können nicht genutzt werden.

CONS: Backup und Offsite Backup funktionieren auf CIFS basis einwandfrei. Sicherung auf Tape geht nur von "Hinten durch die Brust ins Auge."

What do you think about this review? Great Poor

For the price, this backup solution is more than worth it unlike other solutions.

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Fraser Turner
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.02.2019 Company Size: 11-50 Employees Industry: Warehousing

PROS: The feature set for what you can do with your backups to bring your system back online, including spinning up directly from the backup while a restore is in progress. Restoring right down to the file level is a very good feature.

CONS: In some ways, the UI is over simplistic by having to wade through multiple screens to achieve something. I can understand the need for it but for more advanced users sometimes having all the settings on one screen to perform a task is better.

What do you think about this review? Great Poor

Perfect Tool

Read full review >
Petra Hansen
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.02.2019 Company Size: 11-50 Employees Industry: Environmental Services

PROS: Administration very easy, easy to implement, easy to use

CONS: After failure no further warning

What do you think about this review? Great Poor

Great product and support!!

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Floyd T. Gregg
4/5

Overall impression

5/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 28.02.2019 Company Size: 51-100 Employees Industry: Government Administration

PROS: Very easy to use backup software for the Hyper-V environment that we use, and support is very knowledgable.

CONS: Cannot really think of any negative comments

What do you think about this review? Great Poor

Very reasonable price for the features, and super easy to use!

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John Schuepbach
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2019 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

PROS: The software is super intuitive and easy to use, very easy to update and manage, and the support that Altaro provides is top notch. You will be hard-pressed to find another company with support like they offer. Anytime you need assistance, you're immediately connected with someone who actually works for Altaro and knows the product, and if you need them to remote to your server, they have a built-in TeamViewer client that you can activate on-demand.

CONS: My only gripe with the product is that it can't backup our vCenter server appliance (because their software connects through vCenter instead of directly connecting to each of your hosts individually).

What do you think about this review? Great Poor

Great Backup Tool

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Brandon H
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 28.02.2019 Company Size: 51-100 Employees Industry: N/A

PROS: For one price you can backup unlimited VM's on a single host. Very useful for us. The product is extremely easy to setup and get working right away. It makes getting your systems setup for backup quick and easy so you can focus on specific scenarios or custom backup plans after you know you have the basics covered.

CONS: I have had issues with the remote tools for Altaro. Support has been helpful with this when it's happened but I would really love to see that process smoothed out. We generally monitor and manage our backups from remote workstations . We would prefer not to have to logon to the server just to to do monitoring and maintenance.

What do you think about this review? Great Poor

Very helpful on backing up Hyper- V

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Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.02.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: Easy to install Easy to use backups are very fast

CONS: german language files

What do you think about this review? Great Poor

Solid universal (and payable!) backup solution for VMs

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Michael Ollek
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.02.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: Powerfull and easy to use. Very good innovative additions over time like CDP and others.

CONS: The management of backups (and the backup space) could be better.

What do you think about this review? Great Poor

Better than VEEAM ;-)

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Egbert Homeister
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2019 Company Size: 51-100 Employees Industry: Health, Wellness and Fitness

PROS: faster than veeam esayer than veem it is esay and fast to install and i have every time an completly overview of the importend things

CONS: targetmanagment...

What do you think about this review? Great Poor

Easy setup, use, and restore of all VM’s

Read full review >
Jon Osmanson
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2019 Company Size: 51-100 Employees Industry: Non-Profit Organization Management

PROS: Easy to setup and configure all VMs to a local and cloud locations.

CONS: Have not noticed any real problems yet.

What do you think about this review? Great Poor

ALATRO Backup, saves Times and Money

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2019 Company Size: 11-50 Employees Industry: Financial Services

PROS: - Try for Free - First Back up after 15 Min. - Awesome Support - Chat response in Seconds - Backup up On- & Offsite - Cloud Management Console

CONS: -When a Backup Faild no retry

What do you think about this review? Great Poor

Great Backup Tool

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James Weng
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.02.2019 Company Size: More than 100 Employees Industry: Legal Services

PROS: There are many backup options, but not many have as robust test and verify tools.

CONS: Tracking crash-consistent vs application-consistent backups across time on a VM

What do you think about this review? Great Poor

Altaro – Best Backup system

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Eitay Cohen
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 25.02.2019 Company Size: 51-100 Employees Industry: Financial Services

PROS: Easy to use, fast, I can trust it to keep my files

CONS: When backup fail, it won't retry till next session

What do you think about this review? Great Poor

Quality reliable and affordable Hyper-V backup software

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Norman Street
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.02.2019 Company Size: 1-10 Employees Industry: Computer Software

PROS: Easy to install, configure, and maintain. Offsite backups are generally very reliable as well. Any problems we have had with offsite copies have been network related.

CONS: More detailed error reporting and online help to make it easier to resolve issues on our own.

What do you think about this review? Great Poor

Easy to install and use – runs itself

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Martin Kiess
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.02.2019 Company Size: 51-100 Employees Industry: Machinery

PROS: you can try and use it free (2 VMs) good user interface

CONS: if you have more than one host, it's not easy to integrate it in the active directory and to use one share

Vendor reply

Many thanks for reviewing Altaro VM Backup. We appreciate it. We'd like to help with the concern you raised: As there was not enough detail about it in the review, we invite you to write to support@altaro.com so we can look into it and assist.

What do you think about this review? Great Poor

Altaro VM Backup REVIEW

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Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.02.2019 Company Size: More than 100 Employees Industry: N/A

PROS: I installed it and it has been running ever since. Simple and straightforward. I did do some shopping prior to purchasing Altaro and the price compared to other VM backup software was the best

CONS: None

What do you think about this review? Great Poor

Best Backup tool ever used. Easy to use although very powerful

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Gerald Diewald
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.02.2019 Company Size: 1-10 Employees Industry: Management Consulting

PROS: Gets installed and configured on the fly. First Backup after less than 10 Minutes. Easy to use, Build in chat support

CONS: Can´t report any severe problem

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Quick and Easy

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.02.2019 Company Size: More than 100 Employees Industry: Computer Networking

PROS: The software is so easy to use. I have very little knowledge of backup systems. I downloaded the Altaro backup software and licenses, and was able to install, license and backup VMs in no time. Restoring was also very simple once I got past a Microsoft issue which the support team was able to walk me through quickly.

CONS: The only issue I have run into is the Microsoft connection issue. Once resolved, I have had no issues. Issue: http://support.altaro.com/customer/en/portal/articles/2299029-resolving-a-windows-error-1219?b_id=14453

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Easy to setup and use – Online help is the BEST I have used.

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Simon Bruce
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 21.02.2019 Company Size: 11-50 Employees Industry: Education Management

PROS: Easy to download and setup - free version for trialing.

CONS: Reporting is a little fiddly (and doesn't work in my version of EDGE) - but if you use CHROME you are good to go.

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Best software at a best value

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.02.2019 Company Size: More than 100 Employees Industry: Logistics and Supply Chain

PROS: Its a light backup agent, easy to understand GUI.

CONS: none

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Awesome Backup Solution

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Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.02.2019 Company Size: More than 100 Employees Industry: Government Administration

PROS: This backup solution allows me to manage all the backups for multiple VM Host servers at the same time. It allows me to setup templates for backup schedules as well as individualize settings as needed.

CONS: Occasionally, I have run into the issue where a backup fails and the error messages are sometimes generalized and don't point you to the issue without contacting support.

Vendor reply

Thanks for your review! We value your feedback. We are working on more verbose error messaging, and we are putting efforts into publishing additional KB articles which error messages can link to, in order to provide a ‘next step’ for each error scenario. However, this is not always possible and sometimes we simply need to look into further logging to provide further recommendations and solutions -- in those cases you will of course find our team ready to help, quickly!

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Seamless and reliable

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Victor Peters
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.02.2019 Company Size: 11-50 Employees Industry: N/A

PROS: I certainly like the fact that I can trust Altaro to consistently handle backups and the space available.

CONS: The error reporting at times can be quite vague

Vendor reply

Many thanks for your review! We appreciate your input. We are working on more verbose error messaging, and we are putting efforts into publishing additional KB articles which error messages can link to, in order to provide a ‘next step’ for each error scenario. However, this is not always possible and sometimes we simply need to look into further logging to provide further recommendations and solutions -- in those cases you will of course find our team ready to help, quickly!

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Altaro VM Backup at Chief Media

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Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 20.02.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: able to sleep sound knowing our systems are backed up and that the online customer support team is ready to field any questions with the product that may arise

CONS: nothing at the moment

Vendor reply

Thank you for your review! We appreciate your feedback and are adding your vote to the feature request for offsite FTP targets.

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Simple and effective to use at a reasonable price.

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Julian wharton
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 20.02.2019 Company Size: 1-10 Employees Industry: Computer Networking

PROS: Great feature set that works well with granular and offsite transfer requirements.

CONS: Had one restore that did not work as described but support team worked with me to find a work around.

Vendor reply

Many thanks for your review of Altaro VM Backup! We appreciate your input and are adding your feature request for visual snapshot comparisons for consideration.

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They offered me $15 Amazon Card for this review

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Zack Bongle
4/5

Overall impression

2/5

Customer Support

5/5

Value for Money

3/5

Ease of Use

Published on: 20.02.2019 Company Size: 51-100 Employees Industry: Food Production

PROS: Software is inexpensive and does what it claims. Saves lots of disk space with compression and deduplication. They also offered me a $15 Amazon gift card for this review, so that's nice of them, shilling for good reviews.

CONS: Change Bit Tracking will kill VM performance, turn this off. It will make your VMs that can do 5GB/s (yes, gigabytes) writes max out at 5MB/s. They added an option in the GUI to do this now. Do not turn on concurrency, or you will have issues.

Vendor reply

Thanks for taking the time to review Altaro VM Backup. We appreciate your product feedback. It's important to clarify that we are currently offering a gift voucher purely as a courtesy, to thank select respondents for their time should they choose to review us on this site. In relation to your input about change block tracking (CBT), this is actually a built-in feature on both VMware and Hyper-V. Altaro VM Backup will make use of this hypervisor feature to detect which blocks have changed since the last backup and thus only back up changes, thereby both speeding up the backup job and reducing the amount of data transferred. This feature has no impact whatsoever on the VM, it is already running at hypervisor level. Regarding concurrency, this is an option which users can toggle on/off depending on the performance of their hardware, particularly their backup device throughput and hypervisor performance. This is a setting which is enabled by default on all of our 40,000+ customers, so we can assure you that it will not cause issues on most devices with decent performance and bandwidth; that said, there are cases when slower devices are being used and concurrency should be switched off to reduce the impact on resources. Your feedback about error messages is of course dependent on the error you encountered. Our support team would normally recommend a chkdsk in cases where the disk is actually reporting bad blocks/sectors in the Windows (OS) event logs themselves, which of course would make sense. If you believe the incorrect troubleshooting steps were given, we would be more than happy to take another look at your case: Please reach out to suppor@altaro.com quoting the case number and this review, and our team will gladly take another look. Thanks!

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Look no further than Altaro for VMWare backups.

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Robert Arlt Jr.
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 13.02.2019 Company Size: More than 100 Employees Industry: Higher Education

PROS: I was frustrated by the competition putting one feature I wanted with a whole set of others I didn’t need at a premium. But with Altaro I get exactly the features I want at just the right price. The feature set for the price is unbeatable in my opinion.

CONS: The data transfer goes across the interface you add the machine on. If you add hosts via vCenter this means the primary management interface. The systems gives a lot of control as to how backups are stored, scheduled, and retained, but it takes quite a few clicks to setup a backup because of it.

Vendor reply

Thank you for your review of Altaro VM Backup! Thanks for your feedback. This feature has actually been requested before, so we will add your vote to the request for being able to select which NIC to use for data transfer.

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Great Backup Solution for peace of mind at a fair price

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Alexandre Grenier
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.02.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: -On line dashboard to receive info on all backups of everylocations in one place instead of filtering thru tons of emails -Great compression of files -Multiple possibilities of backup locations for both on site and offsite backups -Offers great features such as backup verifications, boot from backup -Can either recover the full VM, a few files, exchange items, or simply one virtual hard disk -Works great for both VMWARE and HYPER-V

CONS: There is no password protection on the software itself, so if the server is left unattended and unlocked or if a brute force attack goes thru the windows security the backups are at risk.

Vendor reply

Many thanks for your review of Altaro VM Backup. We appreciate your input. We understand where you are coming from here, however, efforts should be made to tighten the OS security layers in this case. If a hacker gains admin access to the server, this means that they have access to the backup data with or without the Altaro console…. Having restricted access to the console would be a great feature and we have discussed having granular access for different users; but we cannot offer an ETA for it just yet. Currently, our primary recommendation here is to strengthen password policies for accounts that have server logon access, and restrict access through the OS layer itself.

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Reviewed By Louie Andre
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