Very easy and intuitive

What are the best aspects of this product?

The system is easy to navigate and provides all the functions we need. It supports all scenarios for incident, problem, and change management, along with no-code workflow automation that saves a ton of time daily. The integration with Teams and Azure is pretty good and intuitive. Compared to most ITSM tooIs have tried so far, this has very decent ITAM, including auto-discovery, complete asset history, and very easy to use license management.

What aspects are problematic or could work better?

Cons: I have yet to find anything that I disliked. Maybe that I did not have it soon.

What features/services would you like to see in future versions of this product?

Definitely operating dashboards and more custom reports.

What specific problems in your company were solved by this product?

The previous tool was difficult to use and many users avoided it due to its clunky interface. As a result, we received numerous emails daily. Furthermore, the previous solution lacked customization and automation options, which restricted our usage. Alvao enabled us to fully utilize the service desk due to its user-friendly and efficient system. The customization of forms and workflows also aided IT in streamlining processes and resolving issues more quickly.

Are you a current user of this product?

No