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Logo of Always On Time
User review of Always On Time

AOT is an easy to use and powerful scheduling system for my yoga studio!

- by Sophia Meng

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Working with AOT compared to my previous scheduling software (Acuity Scheduling) has been amazing.

I really love how easy to use the software is, and it has all the features I need, including class booking, multiple locations, managing my staff, payroll reporting, custom notifications, and even a sign-in kiosk! The fact that it is multi-lingual makes it great for my students as well when they are booking classes.

What aspects are problematic or could work better?

Once in a while I run into issues or errors that I need to contact support to help resolve, but luckily the customer support is available through live chat and has always been able to sort out my issues. One time I ran into an issue where I could not enter my package remaining amount using a decimal amount (the system only accepted whole numbers), and the AOT team updated the software with a fixed version with a few days.

What features/services would you like to see in future versions of this product?

I'd love to have the ability to further customize the notifications that are sent out to users, and see more functionality in the sign-in kiosk. The team has let me know these new features will be delivered over the next few weeks!

What specific problems in your company were solved by this product?

Mainly the fact that our previous software was hard to use and we had to make a lot of hacks in the product for it to work for us. AOT works for us perfectly as is, even with multiple locations, different rooms, many staff with different hours, different types of memberships, etc.

In addition, the fact that the previous system was only available in English was a major issue for my chinese speaking students and staff. Having multiple languages on both the back-end and the booking page is a huge plus for us!

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Health, Wellness and Fitness

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Acuity Scheduling / Squarespace Scheduling

Why did you decide to change it?

Interface was much too hard to use, only had english on the front end and booking page, had to hack the system to make it work for us which took a lot of effort and upkeep.

Are you satisfied with the change?

Yes, extremely satisfied with AOT. It has all the features we need and fits our business model much better. In addition, the AOT team is always working with us to make the product better.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar.
  • It automated online booking based on availability.
  • It collected contact data from appointment makers.
  • It increased reliability and customer satisfaction.

PRICING & COSTS

What was the cost of implementing this product?

About SGD $120/month

What is your total annual cost for using this product?

~SGD $1440

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

Yes, first 30 days on the pro tier for free

FEATURE DETAILS

Self-Service

Open System
5
amazing
24/7 Access through Multiple Channels
5
amazing
Browser-Based
5
amazing
Mobile
3
ok
Resource Selection
4
very good
Activity Selection
4
very good
Real-Time Availability
5
amazing
Appointment Transactions
5
amazing
Events
5
amazing
Compound Appointments
5
amazing
Group Appointments
5
amazing
Appointment Changes
5
amazing
Cancellation and No-Show Management
5
amazing
Waitlist
3
ok
Overbooking & Recovery Time
5
amazing

Security

SSL Encryption
5
amazing
User, Roles, and Access Management
4
very good
Backup & Recovery
4
very good

E-Commerce

Service Catalog
5
amazing
Online Payment Support
5
amazing

Administration

Performance & Reliability
5
amazing
Reporting & Analytics
4
very good
Mobile
3
ok
Support
5
amazing
Customization
5
amazing
API/Integrations
4
very good
Communication & Collaboration
5
amazing