Easy to use and a great help to the business

What are the best aspects of this product?

Amazon is everywhere, and more often than not customers already have all their credit card and billing information on there. When we started using this, it really just made payments so much easier for our customers. They really don't have to do anything more than have an Amazon account, and it has really helped us out when it comes to sales because the process is just much more convenient for customers.

What aspects are problematic or could work better?

One thing I wish was better is the speed of clearing the payments. There have been times when I've had to wait for as long as two weeks for the payments to come in. Obviously, that's not optimal especially if I may need that money immediately. I think if the transactions reach a certain threshold, or when the user has been using the tool for a certain amount of time, next day transfer should be made available to them. That's going to be an improvement that will take this to the next level.

What specific problems in your company were solved by this product?

I've encountered some customers who have mistakenly sent inquiries as disputes, which affect my rating negatively. Technically, there isn't anything wrong with the customer's order or experience with me, it is just that they are mistakenly sending me disputes thinking it is a space for inquiries. This could really be improved further down the road.

Are you a current user of this product?

No