Ideal CRM for small call centers

What are the best aspects of this product?

I manage a small call center and my aim was to make the work of the agents faster and simpler. On the other hand, I also wanted to try out all the tasks and nuances in a CRM software. We tried out a few apps, and finally selected amoCRM. This system fulfills all our purposes without needing additional investment. I recommend amoCRM for small call centers, but not for large enterprises.

What aspects are problematic or could work better?

The only disadvantage is we receive emails after a small time lag.

What specific problems in your company were solved by this product?

We use amoCRM for a range of purposes: To quickly fill client cards with all contact information, integrate with IP telephony, Quick statement of tasks and to transfer tasks to other employees or business units, easy integration with email marketing on client base, send out SMS texts to remind clients and inform them about completed actions, discounts, etc., communication of all filled orders and subscription forms on our websites, and finally to analyze the performance of each call center agent at the end of the day.

Are you a current user of this product?

Yes