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amoCRM REVIEW

CRM Software

11 user reviews
USER SATISFACTION 100%
OUR SCORE 8.8

What is amoCRM?

amoCRM is a user-friendly CRM and B2B leads and sales management solution. The vendor won our Expert’s Choice Award for 2017 as well as the Great User Experience Award.

amoCRM specializes in helping small sales team in closing more deals and increasing your revenue. It is developed to convert your first-time contacts into leads and, eventually, into customers. It also maintains a centralized database to improve decision-making and tracks your performance to stay on top of your progress and maximize your team’s efforts.

Its highlighted feature is the automated digital sales pipeline. This streamlines core processes such as lead scoring and nurturing, sales analytics, email integration, and performance tracking through feedback and reports, among others. When it comes to organizing contacts and deals, you get unique tags and custom field creation.

As a cloud-based solution, there’s no need to download or install the software on your computer. Deployment is fast and you can use the system in any browser as long as you have an internet connection. This also means you don’t have to worry about maintenance and updates as the vendor takes care of it.

The app offers usability for all types of users. The user interface is familiar—it is reminiscent of social networks. Hence, your employs can quickly learn to navigate around the system. amoCRM does a great job in simplifying complex tasks and processes. Automation is used to eliminate redundant, time-consuming, and error-prone manual processes.

amoCRM balances functionality and usability which makes it a reliable CRM solution. Behind the app’s easy-to-use interface is a collection of robust tools that handles task assignments, customer reports, and detailed pipelines, among others. Furthermore, you can leverage the system’s capability by integrating it with third-party apps and your existing systems for a wide range of functionalities.

Overview of amoCRM Benefits

amoCRM is a robust CRM tool that offers a rich set of features, including a digital pipeline, for sales teams to close more deals. This integrated solution can give you numerous benefits. Here are some examples:

Intuitive, easy-to-use interface

The interface has a sleek design that users can easily learn and understand. All the crucial information you need is gathered in a single dashboard. This is also where your salespeople can conduct their operations to minimize clicking around. Instead, users can navigate around the platform in an optimized environment, including iPad devices.

Streamlined lead generation

The tool enables you to create custom web forms to pave way for lead generation on your website. As soon as a visitor submits the form, they are automatically added to your CRM system. You also get insights on when you can a lead is sales-ready to increase sales potential. With an optimized solution, you can capture every single lead regardless of their first touch point in numerous channels such as email, phone, web form, social media, and live chat.

Optimized mobile app

Users get access to the system even when they are on the go. To support this, the app has a full-featured mobile app for your team. The app doesn’t require any setup process—all you have to do is log in. It lets you do actions such as checking a lead profile, sending an email, making a call, and syncing deal results. It is even equipped with a built-in business card scanner that automatically adds data to the lead’s profile.

Full email integration

With two-way email sync, you can connect any email address to any provider of your choice. Regardless of the app you use, you can ensure all sent and received messages are automatically synced to your client’s profile. This leverages the quality and speed of your responses. It also prioritizes your privacy by letting you choose whether to keep messages private or share access to the email.

Communication via call and messaging

Communication in the system is streamlined. When it comes to calling clients, the system gives you a built-in, one-click calling solution to directly dial the client while having a complete view of vital details in front of you. You can give your clients full attention without worrying about jotting down information as all calls are logged and recorded. Additionally, the app has a built-in team messaging tool to improve communication across your team. Alerts and notifications to both your phone and notification center to ensure your team receives them even when they’re away.

Automated digital pipeline

The app’s digital pipeline tool automates lead nurturing to ensure no information or process falls through the cracks. Follow-up sequences, emails sent, and targeted digital ads are streamlined to ensure effectiveness. By ensuring your lead is guided well in the sales pipeline before they’re forwarded to your sales team, you increase the potential of converting them into customers and closing a sale. The single screen also gives you complete visibility over a customer’s buying cycle and their location in the purchasing process to prepare for an effective renewal loop.

Overview of amoCRM Features

  • Contact management
  • Lead generation
  • Lead nurturing
  • Custom fields
  • Email integration
  • Import/export
  • Lead management
  • Low cost
  • Multi-currency
  • No contracts
  • Sales pipeline
  • Sales reports
  • Tags
  • Task management
  • Widget integrations
  • Webforms
  • Landing pages
  • API
  • Webform builder
  • Customer activity tracking
  • Design settings
  • Webform placement
  • Mobile CRM app
  • Business card scanner
  • Contact sync
  • Caller ID
  • Smart notifications
  • Cloud sync
  • 2-way email sync
  • Personal and shared inboxes
  • Lead grabbing from email
  • Smart email addresses
  • Email marketing
  • Email templates
  • Built-in VoIP
  • One-click dialing
  • Call recording and logging
  • Call redirection
  • Sales automation
  • Built-in team messaging
  • Pipeline automation
  • Recurring sales
  • Extensions

What Problems Will amoCRM Solve?

Scenario 1: Your small business’ first big time marketing campaign is paying off, but you can’t handle the flood of incoming leads. You’re trying to keep up and get them into the CRM, but no matter what you do, you’re not fast enough—by the time you get in touch, they’ve already decided to go with a competitor, or they just lost interest. One of your friends recommended amoCRM, and now you’ve got it all under control. In amoCRM, incoming requests are automatically added to the CRM, so all you have to do is approve them. And then once they’re there, Digital Pipeline keeps them warm and engaged until you can get in touch.

Features: Lead grabbing, Digital Pipeline

Scenario 2: You love Outlook. You’ve got it set up perfectly, and there’s no way you’re giving it up. Then your manager comes along and says “we’re getting this new CRM”, and you just know it’s going to ruin your email routine. Good news is, you’re getting amoCRM. With it, you don’t have to change your email habits at all—you can work in any email app, and all your messages are synced in both places… and in amoCRM, correspondence is also accessible right in the client’s profile.

Feature: Full 2-way email sync

Scenario 3: What happens after purchase is kind of a mystery. Sometimes buyers come back, other times they don’t. You’ve got them on your mailing list, and every now and then, you send them a promotion, but frankly, you don’t have the resources to do much more. With amoCRM, however, this isn’t a problem at all—there is a customer pipeline that demystifies the recurring purchase process, and can also be automated! Now you can see exactly where each customer is in the buying process, and the Digital Customer Pipeline will automatically reengage them to keep you on their minds and offer them incentives to buy again and again. And the best part? It takes less than an hour to set it all up and start reaping the rewards.

Features: Customer pipeline, Digital Customer Pipeline

Awards & Quality Certificates

amoCRM Position In Our Categories

Position of amoCRM in our main categories:

100

amoCRM is one of the top 100 CRM Software products

100

amoCRM is one of the 100
CRM Software products


If you are considering amoCRM it could also be sensible to investigate other subcategories of Best CRM Software collected in our database of SaaS software reviews.Customer Service Software, Online CRM Software, Social CRM Software

Each enterprise has its own characteristics, and might require a special CRM Software solution that will be adjusted to their company size, type of clients and staff and even particular industry they support. It's not wise to count on getting an ideal software that will work for every business no matter what their background is. It may be a good idea to read a few amoCRM reviews first and even then you should keep in mind what the solution is intended to do for your company and your staff. Do you need a simple and intuitive app with only essential features? Will you actually make use of the advanced functionalities required by pros and big enterprises? Are there any specific tools that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to get a solid software that will fit your budget.

How Much Does amoCRM Cost?

amoCRM Pricing Plans:

amoCRM offers three enterprise pricing plans for users to choose from and a 14-day free trial where they can explore all of its features. The pricing options are detailed below:

Base – $15/month/user

  • 12,500 contacts
  • 2,500 leads
  • 100 custom fields
  • 200 Mb file storage
  • 50 free business card scans via mobile app
  • Custom fields for leads and contacts
  • Merge duplicates
  • Google Analytics & Website integration
  • Sales pipeline
  • Custom pipeline stages
  • Sync & save all email correspondence
  • Activity Report
  • User & group permissions
  • Consolidated sales reports
  • Search for bottlenecks in the sales process
  • Secure connection (SSL certificate)
  • Permanent data backup
  • Full REST-API
  • Email/SMS marketing
  • Online Chat
  • Technical support

Advanced plan – $25/month/user

  • Everything included in the Base plan, plus
  • 25,000 contacts
  • 5,000 open leads
  • 200 custom fields
  • 400 Mb file storage
  • Business processes & auto-created tasks
  • Add required fields
  • Digital Pipeline (automation)
  • Customers lead management
  • Branches and teams for process tracking
  • KPIs
  • Sales plan
  • Call analysis
  • Sales forecasting
  • All visits of account users are logged
  • Limit visits by IP address by blacklisting and whitelisting
  • Third-party app notification (Webhooks)
  • Own widgets
  • Dashboard widget customization

Enterprise plan – $45/month/user

  • Everything included in the Advanced plan, plus
  • 50,000 contacts
  • 10,000 open leads
  • 400 custom fields
  • 800 Mb file storage
  • Lead scoring
  • Periodic backup with archive sent via email
  • Activity monitoring

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and amoCRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with amoCRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

37

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Spanish
  • Russian
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

amoCRM User Reviews


Kristen 4 months ago
Verified
user



Martha 4 months ago
Verified
user



Carol 4 months ago
Verified
user



Mike 6 months ago
Verified
user


What are amoCRM pricing details?

amoCRM Pricing Plans:

amoCRM offers three enterprise pricing plans for users to choose from and a 14-day free trial where they can explore all of its features. The pricing options are detailed below:

Base – $15/month/user

  • 12,500 contacts
  • 2,500 leads
  • 100 custom fields
  • 200 Mb file storage
  • 50 free business card scans via mobile app
  • Custom fields for leads and contacts
  • Merge duplicates
  • Google Analytics & Website integration
  • Sales pipeline
  • Custom pipeline stages
  • Sync & save all email correspondence
  • Activity Report
  • User & group permissions
  • Consolidated sales reports
  • Search for bottlenecks in the sales process
  • Secure connection (SSL certificate)
  • Permanent data backup
  • Full REST-API
  • Email/SMS marketing
  • Online Chat
  • Technical support

Advanced plan – $25/month/user

  • Everything included in the Base plan, plus
  • 25,000 contacts
  • 5,000 open leads
  • 200 custom fields
  • 400 Mb file storage
  • Business processes & auto-created tasks
  • Add required fields
  • Digital Pipeline (automation)
  • Customers lead management
  • Branches and teams for process tracking
  • KPIs
  • Sales plan
  • Call analysis
  • Sales forecasting
  • All visits of account users are logged
  • Limit visits by IP address by blacklisting and whitelisting
  • Third-party app notification (Webhooks)
  • Own widgets
  • Dashboard widget customization

Enterprise plan – $45/month/user

  • Everything included in the Advanced plan, plus
  • 50,000 contacts
  • 10,000 open leads
  • 400 custom fields
  • 800 Mb file storage
  • Lead scoring
  • Periodic backup with archive sent via email
  • Activity monitoring

What integrations are available for amoCRM?

amoCRM lets you create a complete arsenal of sales tools you need. Here are the third-party apps you can connect with the system:

  • Zapier
  • Facebook
  • Zendesk
  • Dropbox
  • MailChimp
  • Twilio
  • SharpSpring
  • Facebook Messenger
  • PieSync
  • Wufoo
  • Formstack
  • WordPress
  • Unbounce
  • Olark
  • SnapEngage
  • LiveChat
  • Tidio Chat
  • Mandrill
  • ActiveCampaign
  • Asterisk
  • VoxImplant
  • Toky
  • Kixie

User reviews


User reviews in total: 11

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Average Rating:

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The most favorable review

Kristen

4 months ago


Pros: It's a simple and handy tool. The API is great for app integration and customization. I like the fact the integration is straightforward. No frills or whatsoever. It can easily integrate with whatever it is that I throw at: emails, telephony, and websites.

Cons: There were some things that I didn't like with this tool. For example, it's not useful if you intend to make it last several months (or more) in sales. The graphical interface is also limited in some way. It has very little functionality to making customizations. It would be nice to have a little more of that.

The least favorable review

Darnell

8 months ago


Pros: I have worked with many CRM software, but I chose amoCRM for the following reasons: The system is convenient and affordably priced, and helps you to boost your company’s profitability. It offers a wide range of features to make your work with your clients better and easier. We can see the activities of all sales managers and get information on our entire sales unit. Top features include built-in widgets, API integrations, and flexible settings. I recommend amoCRM to all users who are interested in business development and making profits.

Cons: If you face any issues while using the app, simply contact their customer support team and they will resolve your concerns in a few hours.

Published 4 months ago
Verified
user
It's a simple and handy tool. The API is great for app integration and customization. I like the fact the integration is straightforward. No frills or whatsoever. It can...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
amoCRM offers a rich feature set, yet is simple, intuitive, and user-friendly. It offers convenient functions including the ability to use widgets, email integration, and...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I tried out about a dozen platforms and decided to stick with amoCRM because it is a thoughtful and convenient app. The solution has rich features and yet the interface...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
amoCRM is an ideal app for small and mid-size businesses. The user interface is friendly and you don’t need to read the documentation to learn to use the system. Key...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
The highlights of amoCRM are prompt and reliable support, API and widgets, and simple and easy user interface.



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
amoCRM is the best software we have used so far. The interface is simple and intuitive,...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
amoCRM offers an intuitive interface that is easy to use. Plus, the vendor provides good customer support.



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I manage a small call center and my aim was to make the work of the agents faster and simpler. On the other hand, I also wanted to try out all the tasks and nuances in a...



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Published 8 months ago
Verified
user
The system is simple to use and helps me do my daily sales tasks efficiently. Highlight features are the custom fields, widget partners, and email integration.



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I have worked with many CRM software, but I chose amoCRM for the following reasons: The system is convenient and affordably...



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