amoCRM REVIEW

CRM Software

10 user reviews
USER SATISFACTION 100%
OUR SCORE 8.8

What is amoCRM?

amoCRM is a very friendly CRM and B2B leads and sales management solution. The vendor won our Expert’s Choice Award for 2017 as well as the Great User Experience Award.

The software was developed deliberately to transform first-time contacts into leads, and to help you maintain an organized database and make better sales decisions. What this software also does is track your performance, so that you will always have the whole picture of your progress, and maximize the potential of your agents. It’s a cloud-based solution, so there is no need to download or install anything directly on your computer.

The first thing to appreciate about amoCRM is usability. Unlike most complex and overdone CRM systems, amoCRM brings information management down to a few-clicks procedure, and yet keeps track of all notes and contact details. Navigation is made a breeze, and the interface is reminiscent of social networks your employees know and enjoy using. Basically, amoCRM will automate the most cumbersome relationship management operations, and still avoid the manual import errors that could happen while entrusting communication to a digital system. As expected, the tool is cloud-hosted and freed of all maintenance concerns, and offers dedicated mobile apps to use by the entire team.

How exactly will amoCRM enhance your performance? According to the company, the logic of producing a good CRM is to balance between usability and functions. This is how amoCRM came to hide an array of advanced features behind its cute interface, among which detailed pipelines, custom reports, task assignments, and more. Another advantage to remember is the system’s capacity to blend easily into any software environment, as it integrates with an array of third-party apps, and gives users the chance to connect it to systems that are not already on that list.

The system is applicable across all geographies, and available in English and Spanish.

Overview of amoCRM Benefits

Why choosing amoCRM? In a market as competitive as the relationship management software one, the answer would entail a long list of expectations for a tool to complete, and amoCRM shines in almost any of them. The system brings together the simplicity and ease a small team needs to adopt it, and yet covers all professional features that team would need to grow and develop. How does that work?

Unparalleled ease of use

amoCRM has a surprisingly friendly and familiar interface with no patterns to learn, and almost no chance to get something wrong. The whole team is on board since day one, and records improvement in relationship management right because no customer is left on hold. All important information is gathered on a single dashboard, from where users can conduct all of their operations. The need to click around is minimized, and most important tasks are completed pushing a single button. Same counts for the mobile app, which users find even easier to adopt.

A close eye on all prospects

You may have adopted the best lead grabbing strategy ever, but there will be little use of it without a system that can retain those leads under your control. That’s exactly what amoCRM intends to do, collecting leads from all communication channels, and organizing their contact and behavior info for you. By channels, we mean email addresses, live chat, phone numbers, and social media – thanks to them, each and every prospect will be effectively inserted in your CRM list.

Instant lead logging with business cards

A unique benefit deriving from amoCRM is the possibility to use an advanced business card scanner. With it, you can have your prospect’s data imported and ready within seconds, and remain connected and make entries regardless of where you are. This is one of the fastest and most successful deal-closure mechanisms, designed for teams which understand customer management as a creative, rather than obligatory process.

Complete email sync

The reason why most companies actually opt for a CRM tool is the incapacity to track all email correspondence, and solve queries using several accounts at the same time. amoCRM is quite aware of this fact, and has thus been empowered to sync all of the client’s emails. Basically, you can attach all addresses and communication history to the prospect’s profile, and have those available wherever you are.

Click-to-Call instant dialing

amoCRM gives your clients an easier way to contact you, by simply embedding a one-click button on your website. You will have the same option available in each customer’s profile, so that you can get in touch immediately, and without necessarily using your mobile/office phone. amoCRM will record and log those calls for you, and enable you to use them for statistical purposes.

Advanced customer tracking

amoCRM doesn’t only tackle customers’ arrival to your database, but also the management of your relationships once they’re already there. For each customer, there will be a dedicated pipeline activity view, so that you can easily detect churning locations, and get clients back to the action you want them to perform.

Digital ads

amoCRM does a good job keeping customer engaged, as it uses a digital pipeline to nurture leads and automate follow-up sequences. Based on it, it sends emails to targeted recipients, displays digital ads and intrigues them to learn more, which means it has basically prepared those leads for the moment they’re taken over by your sales department.

Collaboration features for your team

amoCRM gives your agents a dedicated and fast platform to communicate, and thus eliminates the need for them to use additional software for the purpose. The smart notification center makes sure no message is missed, and tasks are completed way faster than usual.

Reliable customer support

amoCRM is developed by a team that understands the importance of quality service delivery, and is thus always present and ready to help its customers. A knowledgeable and reliable tech crew will be there to answer at any moment, available via phone, email, tickets, or live chat.

Overview of amoCRM Features

  • Contact management
  • Custom fields
  • Email integration
  • Import/export
  • Lead management
  • Low cost
  • Multi-currency
  • No contracts
  • Sales pipeline
  • Sales reports
  • Tags
  • Task management
  • Widget integrations

What Problems Will amoCRM Solve?

Scenario 1: Your small business’ first big time marketing campaign is paying off, but you can’t handle the flood of incoming leads. You’re trying to keep up and get them into the CRM, but no matter what you do, you’re not fast enough—by the time you get in touch, they’ve already decided to go with a competitor, or they just lost interest. One of your friends recommended amoCRM, and now you’ve got it all under control. In amoCRM, incoming requests are automatically added to the CRM, so all you have to do is approve them. And then once they’re there, Digital Pipeline keeps them warm and engaged until you can get in touch.

Features: Lead grabbing, Digital Pipeline

Scenario 2: You love Outlook. You’ve got it set up perfectly, and there’s no way you’re giving it up. Then your manager comes along and says “we’re getting this new CRM”, and you just know it’s going to ruin your email routine. Good news is, you’re getting amoCRM. With it, you don’t have to change your email habits at all—you can work in any email app, and all your messages are synced in both places… and in amoCRM, correspondence is also accessible right in the client’s profile.

Feature: Full 2-way email sync

Scenario 3: What happens after purchase is kind of a mystery. Sometimes buyers come back, other times they don’t. You’ve got them on your mailing list, and every now and then, you send them a promotion, but frankly, you don’t have the resources to do much more. With amoCRM, however, this isn’t a problem at all—there is a customer pipeline that demystifies the recurring purchase process, and can also be automated! Now you can see exactly where each customer is in the buying process, and the Digital Customer Pipeline will automatically reengage them to keep you on their minds and offer them incentives to buy again and again. And the best part? It takes less than an hour to set it all up and start reaping the rewards.

Features: Customer pipeline, Digital Customer Pipeline

Awards & Quality Certificates

amoCRM Position In Our Categories

Position of amoCRM in our main categories:

50

amoCRM is one of the top 50 CRM Software products

50

amoCRM is one of the top 50
CRM Software products


If you are interested in amoCRM it might also be beneficial to investigate other subcategories of Best CRM Software collected in our base of SaaS software reviews.Customer Service Software, Social CRM Software, Feedback & Reviews Management Software

Every company has different wants and requires a system that can be customized for their size, type of workers and buyers, and the particular industry they are in. For these reasons, no software can offer perfect tools off-the-shelf. When you try to find a software system, first be sure what you need it for. Read some amoCRM reviews and ask yourself do you need basic tools or do you require advanced functionality? Are there any industry-specific functionalities that you are looking for? Find the answers to these queries to help your search. There are lots of factors that you need to reflect on and these include your budget, particular business requirements, your company size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the platform that offers all that you want to boost your company effectiveness and productivity.

How Much Does amoCRM Cost?

amoCRM Pricing Plans:

amoCRM offers three enterprise pricing plans for users to choose from, and a 14 day free trial where they can explore all of its features. You can easily sign up for amoCRM free trial here or take a look at the pricing details below and select the best plan for your company:

Basic: $15/month per user

  • For large companies with small sales team
  • Add leads and contacts
  • Customize sales stages and work with sales pipeline
  • Google Analytics and website integration
  • Search and merge duplicates

Advanced plan: $25/month per user

  • For those who want to optimize conversion
  • Business processes and auto-tasks creation
  • Dashboard customizing
  • KPI and sales plan for managers
  • Required fields
  • Set up fields as required in order to convert a lead into new stage

Enterprise plan: $45/month per user

  • For those who handle a large number of leads
  • Scoring
  • Periodic backup via email archive

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and amoCRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with amoCRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

37

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • Spain
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

amoCRM User Reviews


Darnell 2 months ago
Verified
user



Martha 2 months ago
Verified
user



Carol 3 months ago
Verified
user



Mike 4 months ago
Verified
user



Kim 4 months ago
Verified
user


What are amoCRM pricing details?

amoCRM Pricing Plans:

amoCRM offers three enterprise pricing plans for users to choose from, and a 14 day free trial where they can explore all of its features. You can easily sign up for amoCRM free trial here or take a look at the pricing details below and select the best plan for your company:

Basic: $15/month per user

  • For large companies with small sales team
  • Add leads and contacts
  • Customize sales stages and work with sales pipeline
  • Google Analytics and website integration
  • Search and merge duplicates

Advanced plan: $25/month per user

  • For those who want to optimize conversion
  • Business processes and auto-tasks creation
  • Dashboard customizing
  • KPI and sales plan for managers
  • Required fields
  • Set up fields as required in order to convert a lead into new stage

Enterprise plan: $45/month per user

  • For those who handle a large number of leads
  • Scoring
  • Periodic backup via email archive

What integrations are available for amoCRM?

amoCRM can be integrated with file storage services, such as Dropbox, hosted PBX (for example, VoxImplant or Phonet), and email distribution services (MailChimp). You can use Zendesk and online chats to optimize the process of communicating with customers, and Wufoo integration can be used to get leads by placing an enquiry form on your website. If the app’s customers can’t find an integration they need, it is possible to develop it as amoCRM’s API allows that.

Here are some of the most prominent integrations:

  • Zapier
  • Facebook
  • Zendesk
  • Dropbox
  • MailChimp
  • Twilio
  • Wufoo
  • Telegram
  • Viber
  • Formstack
  • Wordpress
  • Unbounce
  • Olark
  • Snapengage
  • Linvechat
  • Tidio Chat
  • Mandrill
  • Active Campaign
  • Asterisk
  • Vox Implant
  • Kixie

User reviews


User reviews in total: 10

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The most favorable review

Darnell

2 months ago


Pros:
I have worked with many CRM software, but I chose amoCRM for the following reasons: The system is convenient and affordably priced, and helps you to boost your company’s profitability. It offers a wide range of features to make your work with your clients better and easier. We can see the activities of all sales managers and get information on our entire sales unit. Top features include built-in widgets, API integrations, and flexible settings. I recommend amoCRM to all users who are interested in business development and making profits.

Cons:
If you face any issues while using the app, simply contact their customer support team and they will resolve your concerns in a few hours.

The least favorable review

Martha

2 months ago


Pros:
amoCRM offers a rich feature set, yet is simple, intuitive, and user-friendly. It offers convenient functions including the ability to use widgets, email integration, and API integration, plus, it allows you to call customers directly from the system. You can easily customize the app to match your business processes without coding skills. If you face issues in using the software, simply contact their customer support team to get your concerns resolved.

Cons:
There are no minus points to point out as we don’t have any problems using the product.

Published 2 months ago
Verified
user
I have worked with many CRM software, but I chose amoCRM for the following reasons: The system is convenient and affordably...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
amoCRM offers a rich feature set, yet is simple, intuitive, and user-friendly. It offers convenient functions including the ability to use widgets, email integration, and...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I tried out about a dozen platforms and decided to stick with amoCRM because it is a thoughtful and convenient app. The solution has rich features and yet the interface...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
The highlights of amoCRM are prompt and reliable support, API and widgets, and simple and easy user interface.



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I manage a small call center and my aim was to make the work of the agents faster and simpler. On the other hand, I also wanted to try out all the tasks and nuances in a...



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Published 5 months ago
Verified
user
amoCRM is an ideal app for small and mid-size businesses. The user interface is friendly and you don’t need to read the documentation to learn to use the system. Key...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
The system is simple to use and helps me do my daily sales tasks efficiently. Highlight features are the custom fields, widget partners, and email integration.



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
amoCRM is the best software we have used so far. The interface is simple and intuitive,...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
You can use amoCRM as a secret weapon to boost your business performance. You can easily mark all upcoming events, schedule tasks, and control the performance of all your...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
amoCRM offers an intuitive interface that is easy to use. Plus, the vendor provides good customer support.



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