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User review of Kommo

May have the answer to your problems but you won’t get to them due to poor support

- by Gerhard Moser

USER SATISFACTION

RECOMMENDATION
2 out of 7
Very unlikely
COST EFFICENCY
3out of 7
Poor
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

A very powerful platform, potentially. Integration with sources is potentially very helpful.

What aspects are problematic or could work better?

However, it is very difficult to get answers to any queries you may have. Support staff don't know the answer to simple questions like: how to you map Facebook lead forms to AMO forms (it should be straight forward but is not). Promising to get back are never followed through. Support staff have no experience using this product and are therefore very easily challenged

What features/services would you like to see in future versions of this product?

n/a

What specific problems in your company were solved by this product?

Which CRM to use with Facebook adds. The answer was very clearly not amoCRM

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Financial Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

Many hours of futile search for answers

What is your total annual cost for using this product?

didn't last a year

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

no

FEATURE DETAILS

No information provided by the reviewer.