AnswerDash helps us to improve our service

What are the best aspects of this product?

It has great integration with Zendesk and the setup was easy and intuitive. We can easily manage our customer service. Its customer team has helped me with every step on the way, starting from pre-purchase, through the trial period, tips and assistance to providing help with our knowledge-base. I have paid for annual service for both calls and tickets and I believe I will continue use these saving and to develop new content based.

What aspects are problematic or could work better?

They are still in the process of developing Q&A integration for our app.

What specific problems in your company were solved by this product?

It helps us to reduce costs for support calls and tickets, we are able to increase our level of customer service so we can provide great quality of self-help article content.

Are you a current user of this product?

Yes