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AnswerDash REVIEW

Customer Support Software

3 user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is AnswerDash?

AnswerDash is a self-service platform that enables companies to embed questions and answers directly on their websites and mobile applications in the form of a “Q&A” tab on the side of a page. Once a visitor clicks the tab, they are then provided with a page or a pop-up that contains a list of popular questions to choose from.

These floating tabs make it easy for visitors to discover answers to their questions without having to exit the website and find the answers via search engines and other external websites. Aside from the standard Q and A functionality, AnswerDash also enables customers to ask other questions if they don’t find the answer they are looking for. The platform also offers live chat and ticket integration so you can further extend your support to your website visitors.

Overview of AnswerDash Benefits

AnswerDash simplifies the way businesses delivers answers to their website visitors with its embeddable help button that they can click whenever they need support or answers. For businesses, importing all their existing content from their knowledge base and FAQs into the AnswerDash system is smooth and easy as the whole process is automated.

Setting up a contextual self-service support is also a breeze and this functionality enables you to service your customers through the channels they prefer (Web, mobile, Facebook Messenger) without you dealing with IT stuff.

As your visitors are able to find answers to their questions without having to resort to search engines and external websites, the probability of converting significantly increases. Customers who can’t find the answers in your Q and A can easily present their questions for you to respond to. AnswerDash lets you deliver answers accompanied with rich media content, including pictures, videos, audio files and even animated GIFs.

AnswerDash comes with an intelligent analytics feature that allows it to predict Q&A. Users also get actionable insights from the system, which is quite useful in creating and editing content in a snap.

AnswerDash has proven to be quite effective in helping businesses deliver a positive user experience for their visitors, resulting in significant increase in content engagement as well as a great reduction in live chat requests and support tickets.

Overview of AnswerDash Features

  • Unlimited Q&A
  • Popular questions and object search
  • Ticketing system and KB integration
  • Live chat integration
  • Multi-language capability
  • Mobile support
  • Dashboard and analytics
  • Quick-start onboarding

Awards & Quality Certificates

AnswerDash Position In Our Categories

Position of AnswerDash in our main categories:

200

AnswerDash is one of the top 200 Customer Support Software products

200

AnswerDash is one of the 200
Customer Support Software products


If you are considering AnswerDash it could also be a good idea to analyze other subcategories of Best Customer Support Software gathered in our database of B2B software reviews.Live Chat Software, Help Desk & Ticketing Software, IT Service Management Software

Every business is different, and might call for a special Customer Support Software solution that will be fit for their business size, type of customers and employees and even specific niche they cater to. It's not wise to count on locating a perfect solution that will work for each business no matter what their history is. It may be a good idea to read a few AnswerDash reviews first and even then you should keep in mind what the service is intended to do for your company and your workers. Do you need an easy and straightforward solution with just essential features? Will you really use the advanced tools needed by experts and large enterprises? Are there any particular tools that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to get a trustworthy software that will match your budget.

How Much Does AnswerDash Cost?

AnswerDash Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact AnswerDash for pricing information and other product details. You can also submit a request for a free demo to see if the software is a good fit for your business.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AnswerDash reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with AnswerDash. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

4

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

What are AnswerDash pricing details?

AnswerDash Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact AnswerDash for pricing information and other product details. You can also submit a request for a free demo to see if the software is a good fit for your business.

What integrations are available for AnswerDash?

AnswerDash integrates with the following business systems and applications:

  • Desk
  • Freshdesk
  • Salesforce Service Cloud
  • InContact
  • Olark
  • Zopim
  • LiveCHat
  • Snapengage

User reviews


User reviews in total: 3

2
1
0
0
0

Average Rating:

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The most favorable review

Mike

2 months ago


Pros: AnswerDash provides us with help desk software features we need most, the list is long: We were able to sync our zendesk with AnswerDash. It has easy customization options, we could easily add our brand colors and fonts. It has simple customer interface, it’s intuitive, simple and clean. We can easily connect with chat and email ticketing platforms so we could easily deflect inbound contacts to self-service. We use its wonderful metrics and reporting features, it offers even AB testing tool. It offers dynamic tool tip so our users can query and element on our user behavior content. You can also find some multi-language tools so you can use it across international markets.

Cons: They could make the widget positioning and styling more flexible. TLC needs some mobile functionality. Also, the chat integration could be stronger, but I think this is because of our provider rather AnswerDash’s issue.

The least favorable review

Deanna

2 months ago


Pros: AnswerDash allows you to quickly add Q&A to your sites. You can easily add and manage Q&A. You can use the software to encourage adoption by the customer service team and to quickly review Q&A within the AnswerDash dashboard. It allows you to use rich media in the answers, you can insert screenshots and videos so your users can have better understanding. Its AnswerBase feature is well received by our clients and customer support team.

Cons: The dashboard was a bit confusing in the past, but they have released new version.

Published 2 months ago
Verified
user

What do you think about this review? Great Poor
Published 2 months ago
Verified
user
AnswerDash allows you to quickly add Q&A to your sites. You can easily add and manage Q&A. You can


What do you think about this review? Great Poor
Published 3 months ago
Verified
user
It has great integration with Zendesk and the setup was easy and intuitive. We can easily manage our customer service. Its customer team has helped me with every step on...



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