AnswerDash Review
What is AnswerDash?
AnswerDash is a self-service platform that enables companies to embed questions and answers directly on their websites and mobile applications in the form of a “Q&A” tab on the side of a page. Once a visitor clicks the tab, they are then provided with a page or a pop-up that contains a list of popular questions to choose from.
These floating tabs make it easy for visitors to discover answers to their questions without having to exit the website and find the answers via search engines and other external websites. Aside from the standard Q and A functionality, AnswerDash also enables customers to ask other questions if they don’t find the answer they are looking for. The platform also offers live chat and ticket integration so you can further extend your support to your website visitors.
Show MoreOverview of AnswerDash Benefits
AnswerDash simplifies the way businesses delivers answers to their website visitors with its embeddable help button that they can click whenever they need support or answers. For businesses, importing all their existing content from their knowledge base and FAQs into the AnswerDash system is smooth and easy as the whole process is automated.
Setting up a contextual self-service support is also a breeze and this functionality enables you to service your customers through the channels they prefer (Web, mobile, Facebook Messenger) without you dealing with IT stuff.
As your visitors are able to find answers to their questions without having to resort to search engines and external websites, the probability of converting significantly increases. Customers who can’t find the answers in your Q and A can easily present their questions for you to respond to. AnswerDash lets you deliver answers accompanied with rich media content, including pictures, videos, audio files and even animated GIFs.
AnswerDash comes with an intelligent analytics feature that allows it to predict Q&A. Users also get actionable insights from the system, which is quite useful in creating and editing content in a snap.
AnswerDash has proven to be quite effective in helping businesses deliver a positive user experience for their visitors, resulting in significant increase in content engagement as well as a great reduction in live chat requests and support tickets.
Show MoreOverview of AnswerDash Features
- Unlimited Q&A
- Popular questions and object search
- Ticketing system and KB integration
- Live chat integration
- Multi-language capability
- Mobile support
- Dashboard and analytics
- Quick-start onboarding
AnswerDash Position In Our Categories
Keeping in mind businesses have unique business-related needs, it is only prudent they avoid buying a one-size-fits-all, “perfect” software product. Be that as it may, it would be hard to chance on such a software solution even among sought-after software products. The logical step to do can be to make a list of the different key factors that merit examination like key features, plans, skill ability of staff, business size, etc. Next, you must perform the research exhaustively. Have a look at these AnswerDash review articles and look over each of the software solutions in your list in detail. Such all-encompassing product investigation guarantee you drop poorly fit software solutions and select the system that delivers all the aspects your company requires to be successful.
Position of AnswerDash in our main categories:
TOP
200
AnswerDash is one of the top 200 Customer Support Software products
If you are considering AnswerDash it could also be a good idea to analyze other subcategories of Customer Support Software collected in our base of B2B software reviews.
Since each enterprise has particular business needs, it is sensible for them to refrain from searching for a one-size-fits-all ideal software system. Needless to say, it would be useless to try to find such a system even among popular software applications. The intelligent thing to do would be to catalog the various vital elements that require consideration such as key features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some AnswerDash Customer Support Software reviews and look into each of the other solutions in your shortlist in detail. Such in-depth homework can ensure you weed out ill-fitting applications and zero in on the app that provides all the aspects you need for business success.
How Much Does AnswerDash Cost?
AnswerDash Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are AnswerDash pricing details?
AnswerDash Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact AnswerDash for pricing information and other product details. You can also submit a request for a free demo to see if the software is a good fit for your business.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you make a decision to buy a Customer Support Software it’s vital not only to see how professionals score it in their reviews, but also to find out whether the actual people and companies that bought these solutions are genuinely content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AnswerDash reviews across a broad range of social media sites. The information is then featured in an easy to understand form revealing how many clients had positive and negative experience with AnswerDash. With that information at your disposal you should be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for AnswerDash?
AnswerDash integrates with the following business systems and applications:
- Desk
- Freshdesk
- Salesforce Service Cloud
- InContact
- Olark
- Zopim
- LiveCHat
- Snapengage
AnswerDash User Reviews
AnswerDash average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: AnswerDash provides us with help desk software features we need most, the list is long: We were able to sync our zendesk with AnswerDash. It has easy customization options, we could easily add our brand colors and fonts. It has simple customer interface, it’s intuitive, simple and clean. We can easily connect with chat and email ticketing platforms so we could easily deflect inbound contacts to self-service. We use its wonderful metrics and reporting features, it offers even AB testing tool. It offers dynamic tool tip so our users can query and element on our user behavior content. You can also find some multi-language tools so you can use it across international markets.
CONS: They could make the widget positioning and styling more flexible. TLC needs some mobile functionality. Also, the chat integration could be stronger, but I think this is because of our provider rather AnswerDash’s issue.
The least favorable review
PROS: AnswerDash allows you to quickly add Q&A to your sites. You can easily add and manage Q&A. You can use the software to encourage adoption by the customer service team and to quickly review Q&A within the AnswerDash dashboard. It allows you to use rich media in the answers, you can insert screenshots and videos so your users can have better understanding. Its AnswerBase feature is well received by our clients and customer support team.
CONS: The dashboard was a bit confusing in the past, but they have released new version.
More reviews from 3 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
AnswerDash is great tool to make your service simple, intutive and contextual
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 01.10.2021
Company Size: More than 100 Employees
Industry: Printing
PROS: AnswerDash provides us with help desk software features we need most, the list is long: We were able to sync our zendesk with AnswerDash. It has easy customization options, we could easily add our brand colors and fonts. It has simple customer interface, it’s intuitive, simple and clean. We can easily connect with chat and email ticketing platforms so we could easily deflect inbound contacts to self-service. We use its wonderful metrics and reporting features, it offers even AB testing tool. It offers dynamic tool tip so our users can query and element on our user behavior content. You can also find some multi-language tools so you can use it across international markets.
CONS: They could make the widget positioning and styling more flexible. TLC needs some mobile functionality. Also, the chat integration could be stronger, but I think this is because of our provider rather AnswerDash’s issue.
AnswerDash helps us to improve our service
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 05.06.2021
Company Size: 11-50 Employees
Industry: N/A
PROS: It has great integration with Zendesk and the setup was easy and intuitive. We can easily manage our customer service. Its customer team has helped me with every step on the way, starting from pre-purchase, through the trial period, tips and assistance to providing help with our knowledge-base. I have paid for annual service for both calls and tickets and I believe I will continue use these saving and to develop new content based.
CONS: They are still in the process of developing Q&A integration for our app.
It has great integration and it is highly helpful
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.09.2019
Company Size: 11-50 Employees
Industry: Marketing and Advertising
PROS: AnswerDash allows you to quickly add Q&A to your sites. You can easily add and manage Q&A. You can use the software to encourage adoption by the customer service team and to quickly review Q&A within the AnswerDash dashboard. It allows you to use rich media in the answers, you can insert screenshots and videos so your users can have better understanding. Its AnswerBase feature is well received by our clients and customer support team.
CONS: The dashboard was a bit confusing in the past, but they have released new version.
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AnswerDash user reviews
AnswerDash is great tool to make your service simple, intutive and contextual
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 01.10.2021
Company Size: More than 100 Employees
Industry: Printing
AnswerDash helps us to improve our service
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 05.06.2021
Company Size: 11-50 Employees
Industry: N/A
It has great integration and it is highly helpful
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.09.2019
Company Size: 11-50 Employees
Industry: Marketing and Advertising
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