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AnswerDash Review

AnswerDash
Our score: 8.0 User satisfaction: N/A

What is AnswerDash?

AnswerDash is a self-service platform that enables companies to embed questions and answers directly on their websites and mobile applications in the form of a “Q&A” tab on the side of a page. Once a visitor clicks the tab, they are then provided with a page or a pop-up that contains a list of popular questions to choose from.

These floating tabs make it easy for visitors to discover answers to their questions without having to exit the website and find the answers via search engines and other external websites. Aside from the standard Q and A functionality, AnswerDash also enables customers to ask other questions if they don’t find the answer they are looking for. The platform also offers live chat and ticket integration so you can further extend your support to your website visitors.

Overview of AnswerDash Benefits

AnswerDash simplifies the way businesses delivers answers to their website visitors with its embeddable help button that they can click whenever they need support or answers. For businesses, importing all their existing content from their knowledge base and FAQs into the AnswerDash system is smooth and easy as the whole process is automated.

Setting up a contextual self-service support is also a breeze and this functionality enables you to service your customers through the channels they prefer (Web, mobile, Facebook Messenger) without you dealing with IT stuff.

As your visitors are able to find answers to their questions without having to resort to search engines and external websites, the probability of converting significantly increases. Customers who can’t find the answers in your Q and A can easily present their questions for you to respond to. AnswerDash lets you deliver answers accompanied with rich media content, including pictures, videos, audio files and even animated GIFs.

AnswerDash comes with an intelligent analytics feature that allows it to predict Q&A. Users also get actionable insights from the system, which is quite useful in creating and editing content in a snap.

AnswerDash has proven to be quite effective in helping businesses deliver a positive user experience for their visitors, resulting in significant increase in content engagement as well as a great reduction in live chat requests and support tickets.

Overview of AnswerDash Features

  • Unlimited Q&A
  • Popular questions and object search
  • Ticketing system and KB integration
  • Live chat integration
  • Multi-language capability
  • Mobile support
  • Dashboard and analytics
  • Quick-start onboarding

AnswerDash Position In Our Categories

Knowing that companies have unique business-related needs, it is practical that they abstain from subscribing to an all-encompassing, ”best” system. Having said that, it is hard to chance on such an app even among widely used software products. The clever thing to do should be to write down the numerous main aspects that necessitate deliberation such as important features, plans, skill aptitude of staff, business size, etc. Thereafter, you must conduct the product research through and through. Have a look at these AnswerDash evaluations and check out the other applications in your list in detail. Such well-rounded research ensure you avoid ill-fitting apps and buy the one which provides all the function you require business requires to achieve growth.

Position of AnswerDash in our main categories:

TOP 200

AnswerDash is one of the top 200 Customer Support Software products

If you are interested in AnswerDash it might also be beneficial to analyze other subcategories of Customer Support Software gathered in our database of B2B software reviews.

Every business has its own characteristics, and can require a particular type of Customer Support Software solution that will be adjusted to their company size, type of customers and staff and even specific niche they deal with. You should not count on locating a perfect solution that will work for every company regardless of their background is. It may be a good idea to read a few AnswerDash Customer Support Software reviews first and even then you should keep in mind what the solution is intended to do for your business and your workers. Do you need an easy and straightforward app with only elementary functions? Will you really make use of the complex functionalities required by experts and large enterprises? Are there any specific tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to get a reliable service that will fit your budget.

How Much Does AnswerDash Cost?

AnswerDash Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact AnswerDash for pricing information and other product details. You can also submit a request for a free demo to see if the software is a good fit for your business.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AnswerDash reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with AnswerDash. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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AnswerDash Comparisons

AnswerDash user reviews

AnswerDash is great tool to make your service simple, intutive and contextual

Read full review >
Mike
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2019 Company Size: More than 100 Employees Industry: Printing

AnswerDash helps us to improve our service

Read full review >
Ed
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.09.2019 Company Size: 11-50 Employees Industry: N/A

It has great integration and it is highly helpful

Read full review >
Deanna
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.09.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

What are AnswerDash pricing details?

AnswerDash Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact AnswerDash for pricing information and other product details. You can also submit a request for a free demo to see if the software is a good fit for your business.

What integrations are available for AnswerDash?

AnswerDash integrates with the following business systems and applications:

  • Desk
  • Freshdesk
  • Salesforce Service Cloud
  • InContact
  • Olark
  • Zopim
  • LiveCHat
  • Snapengage

AnswerDash average rating:

Average score
5/5 (3 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Mike

PROS: AnswerDash provides us with help desk software features we need most, the list is long: We were able to sync our zendesk with AnswerDash. It has easy customization options, we could easily add our brand colors and fonts. It has simple customer interface, it’s intuitive, simple and clean. We can easily connect with chat and email ticketing platforms so we could easily deflect inbound contacts to self-service. We use its wonderful metrics and reporting features, it offers even AB testing tool. It offers dynamic tool tip so our users can query and element on our user behavior content. You can also find some multi-language tools so you can use it across international markets.

CONS: They could make the widget positioning and styling more flexible. TLC needs some mobile functionality. Also, the chat integration could be stronger, but I think this is because of our provider rather AnswerDash’s issue.

Reviewed 6 months ago

Read full review >

The least favorable review

Deanna

PROS: AnswerDash allows you to quickly add Q&A to your sites. You can easily add and manage Q&A. You can use the software to encourage adoption by the customer service team and to quickly review Q&A within the AnswerDash dashboard. It allows you to use rich media in the answers, you can insert screenshots and videos so your users can have better understanding. Its AnswerBase feature is well received by our clients and customer support team.

CONS: The dashboard was a bit confusing in the past, but they have released new version.

Reviewed 7 months ago

Read full review >

More reviews from 3 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

AnswerDash is great tool to make your service simple, intutive and contextual

Read full review >
Mike
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2019 Company Size: More than 100 Employees Industry: Printing

PROS: AnswerDash provides us with help desk software features we need most, the list is long: We were able to sync our zendesk with AnswerDash. It has easy customization options, we could easily add our brand colors and fonts. It has simple customer interface, it’s intuitive, simple and clean. We can easily connect with chat and email ticketing platforms so we could easily deflect inbound contacts to self-service. We use its wonderful metrics and reporting features, it offers even AB testing tool. It offers dynamic tool tip so our users can query and element on our user behavior content. You can also find some multi-language tools so you can use it across international markets.

CONS: They could make the widget positioning and styling more flexible. TLC needs some mobile functionality. Also, the chat integration could be stronger, but I think this is because of our provider rather AnswerDash’s issue.

What do you think about this review? Great Poor

AnswerDash helps us to improve our service

Read full review >
Ed
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.09.2019 Company Size: 11-50 Employees Industry: N/A

PROS: It has great integration with Zendesk and the setup was easy and intuitive. We can easily manage our customer service. Its customer team has helped me with every step on the way, starting from pre-purchase, through the trial period, tips and assistance to providing help with our knowledge-base. I have paid for annual service for both calls and tickets and I believe I will continue use these saving and to develop new content based.

CONS: They are still in the process of developing Q&A integration for our app.

What do you think about this review? Great Poor

It has great integration and it is highly helpful

Read full review >
Deanna
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.09.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: AnswerDash allows you to quickly add Q&A to your sites. You can easily add and manage Q&A. You can use the software to encourage adoption by the customer service team and to quickly review Q&A within the AnswerDash dashboard. It allows you to use rich media in the answers, you can insert screenshots and videos so your users can have better understanding. Its AnswerBase feature is well received by our clients and customer support team.

CONS: The dashboard was a bit confusing in the past, but they have released new version.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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