AnswerDash is great tool to make your service simple, intutive and contextual

What are the best aspects of this product?

AnswerDash provides us with help desk software features we need most, the list is long: We were able to sync our zendesk with AnswerDash. It has easy customization options, we could easily add our brand colors and fonts. It has simple customer interface, it’s intuitive, simple and clean. We can easily connect with chat and email ticketing platforms so we could easily deflect inbound contacts to self-service. We use its wonderful metrics and reporting features, it offers even AB testing tool. It offers dynamic tool tip so our users can query and element on our user behavior content. You can also find some multi-language tools so you can use it across international markets.

What aspects are problematic or could work better?

They could make the widget positioning and styling more flexible. TLC needs some mobile functionality. Also, the chat integration could be stronger, but I think this is because of our provider rather AnswerDash’s issue.

What specific problems in your company were solved by this product?

It helps us to improve order conversion on the site and to reduce cost so we can serve within our contact center. We are able to reduce contact by 20% and add approx. 3% of the revenue.

Are you a current user of this product?

Yes