Great customer support

What are the best aspects of this product?

What I like most is the excellent customer support that APS offers compared to other companies. I have a direct account representative who I contact via email and I always get an answer or a solution to my problem within a day. I also like that the software is user friendly. It was easy to use and I didn't need training to use it. Morever, they always make great updates. I'm impressed by the manager self-service functionality which they introduced this month that will make our processes and staff so much better.

What aspects are problematic or could work better?

The time off module needs some improvement to work better. Also, sometimes reporting can be tricky to navigate at first and you need to learn to figure it out. Lastly, the accruals are incorrect at times and sometimes our staff find it difficult to know how much time they have available.

What specific problems in your company were solved by this product?

We will use the manager self-service function to streamline our performance reviews better and ensure better communication between ministries and supervisors.

Are you a current user of this product?

Yes