- Home Project Management Software Asana Just OK for tasks but horrible support for small businesses
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User review
of Asana
Just OK for tasks but horrible support for small businesses
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by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
It provides task management like many other services.
What aspects are problematic or could work better?
Asana support is horrible and they have very poor processes in place for companies that make changes to G-suite so you can get stuck for days without any help from them.
What features/services would you like to see in future versions of this product?
They should add better customer support that promptly resolves customer inquiries to ensure a better experience for users.
What specific problems in your company were solved by this product?
Task management, project management is good . However, Asana does not have any reliable support and they do everything they can to not speak to you.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
freemium
What is your total annual cost for using this product?
5000
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Tasks
Task Creation and Assignment very poor
1
Due Dates very poor
1
Task Prioritization very poor
1
To-Do Lists very poor
1
Collaboration
Collaborative Project Planning very poor
1
Comments very poor
1
Documents and Uploads very poor
1
Projects
Gantt Chart/Project Map very poor
1
Calendar View very poor
1
Baselining/KPIs very poor
1
Project Budgeting very poor
1
Issue Tracking very poor
1
Platform
Alerts very poor
1
Mobile very poor
1
User Access & Permissions very poor
1
API/Integration very poor
1
Reporting and Dashboards very poor
1
Customization very poor
1
Performance and Reliability very poor
1
