A great experience all throughout!

What are the best aspects of this product?

A very user-friendly tool for anyone to begin using almost immediately. Another aspect worth noting is that it took the survey to a whole new level with a single touch. An awesome concept! It makes things easier for customers. The best thing that happened to me was my experience with support.

What aspects are problematic or could work better?

It's not much of a dislike. But more of an improvement that I'd like to see happening. This is especially true with the software's robustness in terms of customizations. We wanted to find a way to control the display comment after customers keyed in their comments after picking their rating. It's something that needs improvement (not really a "dislike").

What specific problems in your company were solved by this product?

Business issue: trying to close the gap between what we're doing and how much satisfaction the customer is getting. We'd make an assumption the whole time by determing whether they gave off a "happy" or "sad" feedback. We're no longer doing that as we now have a precise measurement. Now we have an idea where we can stand. We can take whatever means necessary for any unsatisifed customer.

Are you a current user of this product?

Yes