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AskNicely Review

AskNicely
Our score: 8.7 User satisfaction: 100%

What is AskNicely?

AskNicely is one of the simplest and most popular marketing tools you could use to improve customer satisfaction. The software integrates seamlessly with your CRM system, from where it automatically collects feedback data using one-question customer surveys. Later on, results are evaluated on the basis of the tool’s net promoter score, and issues are caught in real time, while you can still deal with them and improve the service you’re providing.

The tool got momentum quite fast, and it is one of today’s leading net promoter scoring tools, with a long record of satisfied and prominent customers. What had to do the most with its success were the impeccable third-part integrations, the same as its reasonable pricing which allows businesses from all scales and industries to turn to AskNicely and to improve their productivity. On top of that, AskNicely comes packed with useful features among which you can find: Daily survey scheduling, Automated reporting, Customized response alerts, Feedback replies, Automated and event-triggered surveys, and many other helpful picks.

Overview of AskNicely Benefits

With only one question and one tap answer, AskNicely became the simplest and most effective method to spot unsatisfied customers and to deal with their problems. The developers of AskNicely understood in time that quick, easy, and recurring net scores are a universal standard for capturing feedback and dealing with it, and they produced a tool that can respond to literally all needs and pre-established NPS scoring methods.

AskNicely works with customer feedback and testimonials, being among the essential and most powerful sources of conversion and revenue growth. In the meanwhile, it saves companies significant time and efforts as it provides instant comments on the service they’re providing, instead of spending the time they’d invest analyzing feedback the traditional way.

The platform enables daily NPS monitoring, and gathers information even when not required to. In such way, it shows customers that your work is really inspired by them, and it provides you access to accurate data at any point of time. Consequently, you can improve your reporting capacity, using the platform’s dashboard to alert bith CEOs and agents when a weekly report is completed, and to share the scores on Geckboard, Klipfolio, or Salesforce.

The robust leaderboards allow you to segment and categorize channels, employees, and products, in order to understand how performance is doing, and where your attention is most needed. Immediate action can also be taken when it comes to commenting, as you’re enabled to review testimonials on site, and respond directly from your CRM or homegrown support platform.

Overview of AskNicely Features

  • Daily survey scheduling
  • One-off survey blasts
  • Recurring surveys
  • Leaderboards
  • Automated reporting
  • Responder Social profiles
  • Customized response alerts
  • Reply to feedback
  • Unlimited Users
  • Lifetime data archive
  • Customizable survey wording
  • Event triggered surveys
  • 1-Click Testimonial publishing
  • Multi-brand surveys
  • Multi-language surveys
  • Send from your own domain

AskNicely Position In Our Categories

Since businesses have distinct business-related needs, it is only reasonable they steer clear of buying a one-size-fits-all, “perfect” business application. Nonetheless, it would be futile to discover such application even among branded software products.
The right step to undertake can be to jot down the varied major factors that necessitate careful thought like essential features, packages, skill ability of the employees, business size, etc. Next, you should double down on the product research to a full extent. Go over some AskNicely evaluations and explore each of the software products in your list more closely. Such all-encompassing research ensures you avoid poorly fit software products and select the system which includes all the aspects your business requires for success.

Position of AskNicely in our main categories:

TOP 100

AskNicely is one of the top 100 CRM Software products

TOP 10

AskNicely is one of the 10 Survey Software products

AskNicely is also listed in the following subcategories:

There are trendy and widely used solutions in each software category. But are they automatically the best fit for your organization’s special needs? A trendy software application may have thousands of customers, but does it present what you need? For this reason, do not blindly spend on popular systems. Read at least a few AskNicely Feedback & Reviews Management Software reviews and think about the factors that you wish to have in the software such as the price, main features, available integrations etc. Then, select a few solutions that fit your wants. Try out the free trials of these apps, read online reviews, get explanations from the seller, and do your homework meticulously. This exhaustive research is certain to aid you find the finest software solution for your organization’s special wants.

How Much Does AskNicely Cost?

AskNicely Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Custom Pricing is calculated on a per-plan basis

User Satisfaction

Positive Social Media Mentions 1
Negative Social Media Mentions 0

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AskNicely reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with AskNicely. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

https://www.youtube.com/watch?v=-FEXBd31nTo

Screenshots

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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AskNicely Comparisons

AskNicely user reviews

It really works and comes fully automated.

Read full review >
Taylor
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2018 Company Size: 11-50 Employees Industry: Computer Software

A great experience all throughout!

Read full review >
Stephanie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2018 Company Size: More than 100 Employees Industry: Graphic Design

Knew about this from a colleague. Great support and intuitive.

Read full review >
Victor
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.08.2018 Company Size: 11-50 Employees Industry: Internet

The jelly badly crushed the peanut butter on this one!

Read full review >
Alfredo
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.05.2018 Company Size: 11-50 Employees Industry: Insurance

Executes things well and comes with a lovely UI!

Read full review >
Don
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.04.2018 Company Size: 11-50 Employees Industry: Sports

What are AskNicely pricing details?

AskNicely Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Custom Pricing is calculated on a per-plan basis

What integrations are available for AskNicely?

AskNicely integrates with the following systems and applications:

  • MailChimp
  • Campaign Monitor
  • CSV Upload
  • Slack
  • Intercom
  • Zapier
  • Shopify
  • Bigcommerc
  • Magento
  • ZenDesk
  • MixPanel
  • AutoPilot
  • Desk.com
  • Help Scout
  • Groove
  • Zoho Support
  • Webhooks
  • Salesforce
  • HubSpot

AskNicely average rating:

Average score
5/5 (8 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Ann

PROS: It's swift and easy. It's not as intrusive as one would think in getting direct and quick feedback from customers. We frequently use it with our customers. As a result, we're able to get useful feedback from certain customers. In turn, we respond in a meaningful manner.

CONS: There's not a lot to hate. It's very easy to use. Highly intuitive.

Reviewed 2 years ago

Read full review >

The least favorable review

Taylor

PROS: It has a two-way sync with Intercom for utilizing customer segments that have been defined and sending the info back to Intercom. That makes it possible for customer service team to know precisely how they were able to rate us. It automatically sends the same info to Salesforce in capturing the same data whenever Sales is in the middle of communicating with customers. It's a nice fit between such familiar systems in automating feedback loop and breaking it down by customized data points we'll be using our whole system. This time around, we have tasks and e-mails triggered from responses made.

CONS: E-mail templates could use a bit of work. With templates not being in a single line of 0 to 10, certain customer segments get a little confused. They would hit the wrong rating since they would assume it to be a 0 to 5 scale. Fortunately, AskNicely has another format we're currently testing that minimized such confusion.

Reviewed 1 year ago

Read full review >

More reviews from 8 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

It really works and comes fully automated.

Read full review >
Taylor
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: It has a two-way sync with Intercom for utilizing customer segments that have been defined and sending the info back to Intercom. That makes it possible for customer service team to know precisely how they were able to rate us. It automatically sends the same info to Salesforce in capturing the same data whenever Sales is in the middle of communicating with customers. It's a nice fit between such familiar systems in automating feedback loop and breaking it down by customized data points we'll be using our whole system. This time around, we have tasks and e-mails triggered from responses made.

CONS: E-mail templates could use a bit of work. With templates not being in a single line of 0 to 10, certain customer segments get a little confused. They would hit the wrong rating since they would assume it to be a 0 to 5 scale. Fortunately, AskNicely has another format we're currently testing that minimized such confusion.

What do you think about this review? Great Poor

A great experience all throughout!

Read full review >
Stephanie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2018 Company Size: More than 100 Employees Industry: Graphic Design

PROS: A very user-friendly tool for anyone to begin using almost immediately. Another aspect worth noting is that it took the survey to a whole new level with a single touch. An awesome concept! It makes things easier for customers. The best thing that happened to me was my experience with support.

CONS: It's not much of a dislike. But more of an improvement that I'd like to see happening. This is especially true with the software's robustness in terms of customizations. We wanted to find a way to control the display comment after customers keyed in their comments after picking their rating. It's something that needs improvement (not really a "dislike").

What do you think about this review? Great Poor

Knew about this from a colleague. Great support and intuitive.

Read full review >
Victor
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.08.2018 Company Size: 11-50 Employees Industry: Internet

PROS: AskNicely was passed down to me from a colleage. I was told to simply run it. I didn't mind and jumped right in. Navigation was pretty easy. I asked some questions to support about how to deploy it and they were really helpful.

CONS: E-mail sequencing and requesting feedback wasn't as flexible as I'd thought. I finally came up with a way to make due. It helped me but it wasn't perfect. I prefer having further flexibility in getting people to temporarily "opting" people if they ended up responding. It's possible the functionality is there somewhere althought I'm having a hard time spotting it.

What do you think about this review? Great Poor

The jelly badly crushed the peanut butter on this one!

Read full review >
Alfredo
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.05.2018 Company Size: 11-50 Employees Industry: Insurance

PROS: Retaining customers is one way for us to pursue in growing our business. Until now, there was no other way for my employees or me in affecting it. Thanks to AskNicely, we can set out targets in enhancing and offering insight to our our employees on the necessary changes needed. This helped us to do things better! Awesome stuff!

CONS: Setting up tables could use further availability. That way, new clients can easily be walked in the entire process.

What do you think about this review? Great Poor

Executes things well and comes with a lovely UI!

Read full review >
Don
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.04.2018 Company Size: 11-50 Employees Industry: Sports

PROS: Integration to Intercom is super! That means no longer working whenever we include new customers within our system. If they were able to match the criteria for the Intercom segment, they can automatically be part in the survey. Validation frequently made by users is excellent. It was well worth the money spent!

CONS: E-mail alerts being sent whenever a detractor makes a response could actionable. In a majority of cases, we want to reach out with the user immediately and get right to the source that led to the problem. Should they opt for further training? Is there anything we could include or make changes to improve their experience a whole lot better?

What do you think about this review? Great Poor

A great way to keep in touch with customers.

Read full review >
Ann
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.01.2018 Company Size: 11-50 Employees Industry: Insurance

PROS: It's swift and easy. It's not as intrusive as one would think in getting direct and quick feedback from customers. We frequently use it with our customers. As a result, we're able to get useful feedback from certain customers. In turn, we respond in a meaningful manner.

CONS: There's not a lot to hate. It's very easy to use. Highly intuitive.

What do you think about this review? Great Poor

Insights that are actionable and with an immediate impact.

Read full review >
Hector
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.12.2017 Company Size: 1-10 Employees Industry: Computer Software

PROS: I like how simple their native integration can feed to and from Intercom. This gives me control in terms of Intercome segments, which users are immediately queued for an NPS solicitation. This would also give back a score, comments, and making tags for detractors, promoters, and passives. It's easy in maing promoter comments request for testimonials and/or section/reference page of our current site. Authorization can be acquired easily from each user and converting thta into value from gathering and attributing excellent reviews on what what we do for today's companies.

CONS: I was hoping I can easily organize engagements and communication with user who have responded to my NPS. I only like logging in to AskNicely in viewing dashboards, stats, and making adjustments with the settings. The product would've been perfect if I can manage all engagement. That includes a request in publishing comments straight from Intercom. This would give me a record of such engagement in-line with other conversations with users who are within Intercom.

What do you think about this review? Great Poor

NPS surveys can now be in operation in a simpler and effective manner.

Read full review >
Marcus
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.12.2017 Company Size: 11-50 Employees Industry: Internet

PROS: AskNicely is so simple to ste up. You can hit the ground running in a short period of time. Thanks to their useful tools, it was easy to take in proper contact that require surveying as well as setting up an automated caden e in receiving such surveys. From that point, integrations allowed for results can be pushed back into such platforms where data can be housed for extensive action and reporting.

CONS: It's a bit difficult knocking on AskNicely's clean software. The only small aspect that I expect to improve would be the dashboard. It needs to be spiced up a little --- kinda like that of Delighted.

What do you think about this review? Great Poor
Reviewed By Louie Andre
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