Price

$49

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AskNicely REVIEW

Feedback & Reviews Management Software

4 user reviews
USER SATISFACTION 100%
OUR SCORE 8.7

What is AskNicely?

AskNicely is one of the simplest and most popular marketing tools you could use to improve customer satisfaction. The software integrates seamlessly with your CRM system, from where it automatically collects feedback data using one-question customer surveys. Later on, results are evaluated on the basis of the tool’s net promoter score, and issues are caught in real time, while you can still deal with them and improve the service you’re providing.

The tool got momentum quite fast, and it is one of today’s leading net promoter scoring tools, with a long record of satisfied and prominent customers. What had to do the most with its success were the impeccable third-part integrations, the same as its reasonable pricing which allows businesses from all scales and industries to turn to AskNicely and to improve their productivity. On top of that, AskNicely comes packed with useful features among which you can find: Daily survey scheduling, Automated reporting, Customized response alerts, Feedback replies, Automated and event-triggered surveys, and many other helpful picks.

Overview of AskNicely Benefits

With only one question and one tap answer, AskNicely became the simplest and most effective method to spot unsatisfied customers and to deal with their problems. The developers of AskNicely understood in time that quick, easy, and recurring net scores are a universal standard for capturing feedback and dealing with it, and they produced a tool that can respond to literally all needs and pre-established NPS scoring methods.

AskNicely works with customer feedback and testimonials, being among the essential and most powerful sources of conversion and revenue growth. In the meanwhile, it saves companies significant time and efforts as it provides instant comments on the service they’re providing, instead of spending the time they’d invest analyzing feedback the traditional way.

The platform enables daily NPS monitoring, and gathers information even when not required to. In such way, it shows customers that your work is really inspired by them, and it provides you access to accurate data at any point of time. Consequently, you can improve your reporting capacity, using the platform’s dashboard to alert bith CEOs and agents when a weekly report is completed, and to share the scores on Geckboard, Klipfolio, or Salesforce.

The robust leaderboards allow you to segment and categorize channels, employees, and products, in order to understand how performance is doing, and where your attention is most needed. Immediate action can also be taken when it comes to commenting, as you’re enabled to review testimonials on site, and respond directly from your CRM or homegrown support platform.

Overview of AskNicely Features

  • Daily survey scheduling
  • One-off survey blasts
  • Recurring surveys
  • Leaderboards
  • Automated reporting
  • Responder Social profiles
  • Customized response alerts
  • Reply to feedback
  • Unlimited Users
  • Lifetime data archive
  • Customizable survey wording
  • Event triggered surveys
  • 1-Click Testimonial publishing
  • Multi-brand surveys
  • Multi-language surveys
  • Send from your own domain

AskNicely Position In Our Categories

Position of AskNicely in our main categories:

100

AskNicely is one of the top 100 CRM Software products

10

AskNicely is one of the top 10 Survey Software products

100

AskNicely is one of the top 100
CRM Software products

10

AskNicely is one of the top 10
Survey Software products


AskNicely is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#7 Feedback & Reviews Management Software#7
Category:Position:
Customer Service Software#7
Feedback & Reviews Management Software#7

Enterprises have diverse needs and requirements and no software solution can be perfect in such a scenario. It is pointless to try to find an ideal off-the-shelf software system that meets all your business requirements. The intelligent thing to do would be to customize the application for your specific requirements, worker skill levels, finances, and other aspects. For these reasons, do not hurry and pay for well-publicized popular systems. Though these may be widely used, they may not be the ideal fit for your specific needs. Do your homework, investigate each short-listed platform in detail, read a few AskNicely reviews, call the vendor for explanations, and finally choose the product that offers what you need.

How Much Does AskNicely Cost?

AskNicely Pricing Plans:

AskNicely is available in three different payment plans. A free 14-days trial is available for the Startup and Business plan.

Startup – $49.00/month

  • 1000 Surveys

Business – $199.00/month

  • 10,000 Surveys

Salesforce – $499.00/month

  • 10,000 Surveys + Salesforce Workflow Integration and Dedicated Configuration Support

User Satisfaction

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AskNicely reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with AskNicely. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

1

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • PHONE NO.
  • LIVE SUPPORT

What are AskNicely pricing details?

AskNicely Pricing Plans:

AskNicely is available in three different payment plans. A free 14-days trial is available for the Startup and Business plan.

Startup – $49.00/month

  • 1000 Surveys

Business – $199.00/month

  • 10,000 Surveys

Salesforce – $499.00/month

  • 10,000 Surveys + Salesforce Workflow Integration and Dedicated Configuration Support

What integrations are available for AskNicely?

AskNicely integrates with the following systems and applications:

  • MailChimp
  • Campaign Monitor
  • CSV Upload
  • Slack
  • Intercom
  • Zapier
  • Shopify
  • Bigcommerc
  • Magento
  • ZenDesk
  • MixPanel
  • AutoPilot
  • Desk.com
  • Help Scout
  • Groove
  • Zoho Support
  • Webhooks
  • Salesforce

User reviews


User reviews in total: 4

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The most favorable review

Don P.

4 days ago


Pros:
Integration to Intercom is super! That means no longer working whenever we include new customers within our system. If they were able to match the criteria for the Intercom segment, they can automatically be part in the survey. Validation frequently made by users is excellent. It was well worth the money spent!

Cons:
E-mail alerts being sent whenever a detractor makes a response could actionable. In a majority of cases, we want to reach out with the user immediately and get right to the source that led to the problem. Should they opt for further training? Is there anything we could include or make changes to improve their experience a whole lot better?

The least favorable review

Stephanie S.

1 week ago


Pros:
A very user-friendly tool for anyone to begin using almost immediately. Another aspect worth noting is that it took the survey to a whole new level with a single touch. An awesome concept! It makes things easier for customers. The best thing that happened to me was my experience with support.

Cons:
It's not much of a dislike. But more of an improvement that I'd like to see happening. This is especially true with the software's robustness in terms of customizations. We wanted to find a way to control the display comment after customers keyed in their comments after picking their rating. It's something that needs improvement (not really a "dislike").

Published 4 days ago
Verified
user
Integration to Intercom is super! That means no longer working whenever we include new customers within our system. If they were able to match the criteria for the...



What do you think about this review? Great Poor
Published 1 week ago
Verified
user
A very user-friendly tool for anyone to begin using almost immediately. Another aspect worth noting is that it took the survey to a whole new level with a single touch....



What do you think about this review? Great Poor
Published 1 week ago
Verified
user
AskNicely is so simple to ste up. You can hit the ground running in a short period of time. Thanks to their useful tools, it was easy to take in proper contact that...



What do you think about this review? Great Poor
Published 2 weeks ago
Verified
user
It's swift and easy. It's not as intrusive as one would think in getting direct and quick feedback from customers. We frequently use it with our customers. As a result,...



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