MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Share
Tweet
Share

AskNicely Review

AskNicely
Our score: 8.7 User satisfaction: 100%

What is AskNicely?

AskNicely is one of the simplest and most popular marketing tools you could use to improve customer satisfaction. The software integrates seamlessly with your CRM system, from where it automatically collects feedback data using one-question customer surveys. Later on, results are evaluated on the basis of the tool’s net promoter score, and issues are caught in real time, while you can still deal with them and improve the service you’re providing.

The tool got momentum quite fast, and it is one of today’s leading net promoter scoring tools, with a long record of satisfied and prominent customers. What had to do the most with its success were the impeccable third-part integrations, the same as its reasonable pricing which allows businesses from all scales and industries to turn to AskNicely and to improve their productivity. On top of that, AskNicely comes packed with useful features among which you can find: Daily survey scheduling, Automated reporting, Customized response alerts, Feedback replies, Automated and event-triggered surveys, and many other helpful picks.

Overview of AskNicely Benefits

With only one question and one tap answer, AskNicely became the simplest and most effective method to spot unsatisfied customers and to deal with their problems. The developers of AskNicely understood in time that quick, easy, and recurring net scores are a universal standard for capturing feedback and dealing with it, and they produced a tool that can respond to literally all needs and pre-established NPS scoring methods.

AskNicely works with customer feedback and testimonials, being among the essential and most powerful sources of conversion and revenue growth. In the meanwhile, it saves companies significant time and efforts as it provides instant comments on the service they’re providing, instead of spending the time they’d invest analyzing feedback the traditional way.

The platform enables daily NPS monitoring, and gathers information even when not required to. In such way, it shows customers that your work is really inspired by them, and it provides you access to accurate data at any point of time. Consequently, you can improve your reporting capacity, using the platform’s dashboard to alert bith CEOs and agents when a weekly report is completed, and to share the scores on Geckboard, Klipfolio, or Salesforce.

The robust leaderboards allow you to segment and categorize channels, employees, and products, in order to understand how performance is doing, and where your attention is most needed. Immediate action can also be taken when it comes to commenting, as you’re enabled to review testimonials on site, and respond directly from your CRM or homegrown support platform.

Overview of AskNicely Features

  • Daily survey scheduling
  • One-off survey blasts
  • Recurring surveys
  • Leaderboards
  • Automated reporting
  • Responder Social profiles
  • Customized response alerts
  • Reply to feedback
  • Unlimited Users
  • Lifetime data archive
  • Customizable survey wording
  • Event triggered surveys
  • 1-Click Testimonial publishing
  • Multi-brand surveys
  • Multi-language surveys
  • Send from your own domain

AskNicely Position In Our Categories

Because businesses have their own business wants, it is wise they steer clear of purchasing a one-size-fits-all, “perfect” system. Regardless, it would be hard to discover such an app even among well-known software solutions. The reasonable step to undertake can be to take note of the several essential functions which entail research including critical features, price terms, technical skill ability of the employees, business size, etc. Then, you must double down on the product research systematically. Browse through these AskNicely reviews and check out each of the software products in your list more closely. Such all-encompassing research ensures you avoid poorly fit applications and pay for the one that delivers all the aspects you require business requires for success.

Position of AskNicely in our main categories:

TOP 100

AskNicely is one of the top 100 CRM Software products

TOP 10

AskNicely is one of the 10 Survey Software products

AskNicely is also listed in the following subcategories:

It's important to note that virtually no service in the Feedback & Reviews Management Software category is an ideal solution that can fulfill all the requirements of various business types, sizes and industries. It may be a good idea to read a few AskNicely Feedback & Reviews Management Software reviews first as specific software can dominate exclusively in a really small set of applications or be designed with a very specific industry in mind. Others may function with an intention of being simple and intuitive and consequently lack complex functionalities welcomed by more experienced users. You can also come across solutions that cater to a large group of customers and give you a rich feature base, but that frequently comes at a higher price of such a software. Make sure you're aware of your needs so that you buy a service that provides all the functionalities you search for.

How Much Does AskNicely Cost?

AskNicely Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Custom Pricing is calculated on a per-plan basis

User Satisfaction

Positive Social Media Mentions 1
Negative Social Media Mentions 0

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AskNicely reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with AskNicely. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular AskNicely Alternatives

Top Competitors To AskNicely By Price

Trending Feedback & Reviews Management Software Reviews

Product name:
Score:
Satisfaction:
8.0
N/A
8.0
100%
8.2
100%
8.5
95%

AskNicely Comparisons

AskNicely user reviews

Great tool for engagement!

Read full review >
Randall
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 21.11.2019 Company Size: Industry: N/A

AskNicely has opened up the communication lines between us and our customers.

Read full review >
Kaya
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.10.2019 Company Size: Industry: N/A

Top-notch service!

Read full review >
Triston
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.10.2019 Company Size: Industry: N/A

Fast onboarding and easy to use program.

Read full review >
Brando
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 24.10.2019 Company Size: Industry: Computer Software

Efficient onboarding process.

Read full review >
Geovanni
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 12.10.2019 Company Size: Industry: N/A

What are AskNicely pricing details?

AskNicely Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Custom Pricing is calculated on a per-plan basis

What integrations are available for AskNicely?

AskNicely integrates with the following systems and applications:

  • MailChimp
  • Campaign Monitor
  • CSV Upload
  • Slack
  • Intercom
  • Zapier
  • Shopify
  • Bigcommerc
  • Magento
  • ZenDesk
  • MixPanel
  • AutoPilot
  • Desk.com
  • Help Scout
  • Groove
  • Zoho Support
  • Webhooks
  • Salesforce
  • HubSpot

AskNicely average rating:

Average score
4.9/5 (17 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Ann

PROS: It's swift and easy. It's not as intrusive as one would think in getting direct and quick feedback from customers. We frequently use it with our customers. As a result, we're able to get useful feedback from certain customers. In turn, we respond in a meaningful manner.

CONS: There's not a lot to hate. It's very easy to use. Highly intuitive.

Reviewed 2 years ago

Read full review >

The least favorable review

Randall

PROS: What I like best about this tool is that it allows you to access your NPS from various platforms—whether through salesforce, Zendesk, etc. It is also easy to use so onboarding users are not too much of a hassle. I’ve also discovered that it can be a great tool for engaging other teams who are not directly involved in certain projects too. I can easily plug the results on to a TV and everyone who watches it will be up-to-speed with the customer ratings and comments.

CONS: I haven’t come across any major disadvantage that is worth noting here.

Reviewed 6 months ago

Read full review >

More reviews from 17 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great tool for engagement!

Read full review >
Randall
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 21.11.2019 Company Size: Industry: N/A

PROS: What I like best about this tool is that it allows you to access your NPS from various platforms—whether through salesforce, Zendesk, etc. It is also easy to use so onboarding users are not too much of a hassle. I’ve also discovered that it can be a great tool for engaging other teams who are not directly involved in certain projects too. I can easily plug the results on to a TV and everyone who watches it will be up-to-speed with the customer ratings and comments.

CONS: I haven’t come across any major disadvantage that is worth noting here.

What do you think about this review? Great Poor

AskNicely has opened up the communication lines between us and our customers.

Read full review >
Kaya
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.10.2019 Company Size: Industry: N/A

PROS: AskNicely has allowed us to peek into the mind of our customers. Because of it, we have managed to establish a rapport with them and improve our services based on their feedback. On the flip side, we’ve been able to repair our relationship with unhappy customers too.

CONS: It would be nice to give more people access to the surveys that we have set-up online. One idea might be for us to generate a QR code that we can put in their receipts. This way, they can easily give us their feedback.

What do you think about this review? Great Poor

Top-notch service!

Read full review >
Triston
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.10.2019 Company Size: Industry: N/A

PROS: I love how simple the layout of the dashboard is. All the tools and functionalities are visible and can be utilized with just a click of a button. The team behind AskNicely are noteworthy as well. They’ve been consistently helpful and competent.

CONS: It would be helpful if AskNicely would allow more than 1 reminder to be sent out to recipients. This way, we can make a guarantee more responses.

What do you think about this review? Great Poor

Fast onboarding and easy to use program.

Read full review >
Brando
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 24.10.2019 Company Size: Industry: Computer Software

PROS: Setting up our accounts and getting a feel of the program was a pretty painless process. This was due in part to the customer services representative who was in charge of our account. She was very helpful and had all the answers we needed. I also like that AskNicely works well with Salesforce, allowing us to import and export data to and from it.

CONS: The layout of the dashboard still has room for improvement, I think. And while the reports could also be better, I think that the price is a little high. Still, AskNicely has helped us streamline our processes better, so I can’t complain.

What do you think about this review? Great Poor

Efficient onboarding process.

Read full review >
Geovanni
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 12.10.2019 Company Size: Industry: N/A

PROS: The onboarding flew by without a hitch. I’ve been able to add all the elements and necessary data into the system quite easily. To give you an idea about just how painful the initial process was, just imagine this: I was able to add my list of contacts, set up my calendar, and create my surveys in just a matter of an hour. I guess this had more to do with the simple layout, more than anything.

CONS: There are some fields in the reporting that need to be manually added. For example, the company name should, I think, be used as a default. I also have an issue with their mobile app because it has very limited functionalities. I cannot edit or update my surveys through it.

What do you think about this review? Great Poor

Executes things well and comes with a lovely UI!

Read full review >
Don
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: 11-50 Employees Industry: Sports

PROS: Integration to Intercom is super! That means no longer working whenever we include new customers within our system. If they were able to match the criteria for the Intercom segment, they can automatically be part in the survey. Validation frequently made by users is excellent. It was well worth the money spent!

CONS: E-mail alerts being sent whenever a detractor makes a response could actionable. In a majority of cases, we want to reach out with the user immediately and get right to the source that led to the problem. Should they opt for further training? Is there anything we could include or make changes to improve their experience a whole lot better?

What do you think about this review? Great Poor

Simple but surprisingly effective!

Read full review >
Lindsey
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 24.09.2019 Company Size: Industry: N/A

PROS: AskNicely can get you the results and feedback that you need from your customers without all the extra complications. It is very straightforward and it does its job well. This is the no-nonsense tool that I think everyone should know about. The same can be said on the customer’s point of view too. I believe that the straightforwardness of the surveys contributes largely to the increase in engagement rates.

CONS: My only issue with this tool is in the reporting. It requires you to set a timeline for the report that you can extract. This manual task is, quite frankly, very irritating. And while we’re at the topic of reports, I find the generation of reports to be difficult too. They should focus more on being intuitive.

What do you think about this review? Great Poor

A great tool for improving customer retention and increasing sales!

Read full review >
Austin
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2019 Company Size: Industry: Real Estate

PROS: Thanks to AskNicely, we’ve been able to gain some pretty good feedbacks from our customers which we have, in turn, used to boost our ratings and reviews. Now, we have many positive client testimonials that we can use for our marketing efforts. The notifications are not intrusive too. It is hard to ignore, but not in an obnoxious manner that takes up too much space.

CONS: I wish that AskNicely would allow is to filter out the people who are not our paying customers. We’ve received some uncalled for comments from respondents who are not even our regulars.

What do you think about this review? Great Poor

The straightforward design helps in engagement!

Read full review >
Adaline
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2019 Company Size: Industry: N/A

PROS: The no-nonsense layout somehow encourages recipients to respond to our surveys more.

CONS: Email personalization can be a struggle. Naturally, we want to send out the survey with an email that speaks directly to our recipients. The last thing that we want is to give them the impression that this is a batch and blast survey. However, personalization in emails can be hard to achieve with AskNicely. For now, we’re stuck with templated emails.

What do you think about this review? Great Poor

The jelly badly crushed the peanut butter on this one!

Read full review >
Alfredo
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2019 Company Size: 11-50 Employees Industry: Insurance

PROS: Retaining customers is one way for us to pursue in growing our business. Until now, there was no other way for my employees or me in affecting it. Thanks to AskNicely, we can set out targets in enhancing and offering insight to our our employees on the necessary changes needed. This helped us to do things better! Awesome stuff!

CONS: Setting up tables could use further availability. That way, new clients can easily be walked in the entire process.

What do you think about this review? Great Poor

A great experience all throughout!

Read full review >
Stephanie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2019 Company Size: More than 100 Employees Industry: Graphic Design

PROS: A very user-friendly tool for anyone to begin using almost immediately. Another aspect worth noting is that it took the survey to a whole new level with a single touch. An awesome concept! It makes things easier for customers. The best thing that happened to me was my experience with support.

CONS: It's not much of a dislike. But more of an improvement that I'd like to see happening. This is especially true with the software's robustness in terms of customizations. We wanted to find a way to control the display comment after customers keyed in their comments after picking their rating. It's something that needs improvement (not really a "dislike").

What do you think about this review? Great Poor

Great for improving services and overall operations of the business.

Read full review >
Kira
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.08.2019 Company Size: Industry: N/A

PROS: AskNicely has been helpful in giving us insight into our customers’ preferences and feedback for our services. Through this, we have been able to improve our offerings so we can be better service-providers.

CONS: We haven’t encountered any issues with AskNicely to-date.

What do you think about this review? Great Poor

It really works and comes fully automated.

Read full review >
Taylor
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: It has a two-way sync with Intercom for utilizing customer segments that have been defined and sending the info back to Intercom. That makes it possible for customer service team to know precisely how they were able to rate us. It automatically sends the same info to Salesforce in capturing the same data whenever Sales is in the middle of communicating with customers. It's a nice fit between such familiar systems in automating feedback loop and breaking it down by customized data points we'll be using our whole system. This time around, we have tasks and e-mails triggered from responses made.

CONS: E-mail templates could use a bit of work. With templates not being in a single line of 0 to 10, certain customer segments get a little confused. They would hit the wrong rating since they would assume it to be a 0 to 5 scale. Fortunately, AskNicely has another format we're currently testing that minimized such confusion.

What do you think about this review? Great Poor

Knew about this from a colleague. Great support and intuitive.

Read full review >
Victor
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.08.2018 Company Size: 11-50 Employees Industry: Internet

PROS: AskNicely was passed down to me from a colleage. I was told to simply run it. I didn't mind and jumped right in. Navigation was pretty easy. I asked some questions to support about how to deploy it and they were really helpful.

CONS: E-mail sequencing and requesting feedback wasn't as flexible as I'd thought. I finally came up with a way to make due. It helped me but it wasn't perfect. I prefer having further flexibility in getting people to temporarily "opting" people if they ended up responding. It's possible the functionality is there somewhere althought I'm having a hard time spotting it.

What do you think about this review? Great Poor

A great way to keep in touch with customers.

Read full review >
Ann
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.01.2018 Company Size: 11-50 Employees Industry: Insurance

PROS: It's swift and easy. It's not as intrusive as one would think in getting direct and quick feedback from customers. We frequently use it with our customers. As a result, we're able to get useful feedback from certain customers. In turn, we respond in a meaningful manner.

CONS: There's not a lot to hate. It's very easy to use. Highly intuitive.

What do you think about this review? Great Poor

Insights that are actionable and with an immediate impact.

Read full review >
Hector
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.12.2017 Company Size: 1-10 Employees Industry: Computer Software

PROS: I like how simple their native integration can feed to and from Intercom. This gives me control in terms of Intercome segments, which users are immediately queued for an NPS solicitation. This would also give back a score, comments, and making tags for detractors, promoters, and passives. It's easy in maing promoter comments request for testimonials and/or section/reference page of our current site. Authorization can be acquired easily from each user and converting thta into value from gathering and attributing excellent reviews on what what we do for today's companies.

CONS: I was hoping I can easily organize engagements and communication with user who have responded to my NPS. I only like logging in to AskNicely in viewing dashboards, stats, and making adjustments with the settings. The product would've been perfect if I can manage all engagement. That includes a request in publishing comments straight from Intercom. This would give me a record of such engagement in-line with other conversations with users who are within Intercom.

What do you think about this review? Great Poor

NPS surveys can now be in operation in a simpler and effective manner.

Read full review >
Marcus
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.12.2017 Company Size: 11-50 Employees Industry: Internet

PROS: AskNicely is so simple to ste up. You can hit the ground running in a short period of time. Thanks to their useful tools, it was easy to take in proper contact that require surveying as well as setting up an automated caden e in receiving such surveys. From that point, integrations allowed for results can be pushed back into such platforms where data can be housed for extensive action and reporting.

CONS: It's a bit difficult knocking on AskNicely's clean software. The only small aspect that I expect to improve would be the dashboard. It needs to be spiced up a little --- kinda like that of Delighted.

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Louie Andre
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.