A great tool for improving customer retention and increasing sales!

What are the best aspects of this product?

Thanks to AskNicely, we’ve been able to gain some pretty good feedbacks from our customers which we have, in turn, used to boost our ratings and reviews. Now, we have many positive client testimonials that we can use for our marketing efforts. The notifications are not intrusive too. It is hard to ignore, but not in an obnoxious manner that takes up too much space.

What aspects are problematic or could work better?

I wish that AskNicely would allow is to filter out the people who are not our paying customers. We’ve received some uncalled for comments from respondents who are not even our regulars.

What specific problems in your company were solved by this product?

We’ve been able to respond better to customers now, especially those with complaints. Thanks to AskNicely, we’ve been able to reach out to them to remedy the bad experience that they claim to have. This way, we have upped our customer ratings and our sales have drastically improved too.

Are you a current user of this product?

No