AskNicely has opened up the communication lines between us and our customers.

What are the best aspects of this product?

AskNicely has allowed us to peek into the mind of our customers. Because of it, we have managed to establish a rapport with them and improve our services based on their feedback. On the flip side, we’ve been able to repair our relationship with unhappy customers too.

What aspects are problematic or could work better?

It would be nice to give more people access to the surveys that we have set-up online. One idea might be for us to generate a QR code that we can put in their receipts. This way, they can easily give us their feedback.

What specific problems in your company were solved by this product?

AskNicely has helped open up the communication lines with our customers. Thanks to this, we’ve been able to establish better relationships with them as well as respond and correct the negative feedback.

Are you a current user of this product?

No