Efficient onboarding process.

What are the best aspects of this product?

The onboarding flew by without a hitch. I’ve been able to add all the elements and necessary data into the system quite easily. To give you an idea about just how painful the initial process was, just imagine this: I was able to add my list of contacts, set up my calendar, and create my surveys in just a matter of an hour. I guess this had more to do with the simple layout, more than anything.

What aspects are problematic or could work better?

There are some fields in the reporting that need to be manually added. For example, the company name should, I think, be used as a default. I also have an issue with their mobile app because it has very limited functionalities. I cannot edit or update my surveys through it.

What specific problems in your company were solved by this product?

We have managed to gain a better understanding of our customer demographics and psychographics. This way, we’ve cut out the things that don’t work and focus on the things that drive sales.

Are you a current user of this product?

Yes