Executes things well and comes with a lovely UI!

What are the best aspects of this product?

Integration to Intercom is super! That means no longer working whenever we include new customers within our system. If they were able to match the criteria for the Intercom segment, they can automatically be part in the survey. Validation frequently made by users is excellent. It was well worth the money spent!

What aspects are problematic or could work better?

E-mail alerts being sent whenever a detractor makes a response could actionable. In a majority of cases, we want to reach out with the user immediately and get right to the source that led to the problem. Should they opt for further training? Is there anything we could include or make changes to improve their experience a whole lot better?

What specific problems in your company were solved by this product?

Acquiring feedback regarding our product in such a way that it won't put the user on the hot seat. We're leverageing how AskNicely can allow for the publishing of responses into a what-customers-are-trying-to-say quotes. Leaving testimonials and spreading referrals by word of mouth are essential in our vertical.

Are you a current user of this product?

Yes