Insights that are actionable and with an immediate impact.

What are the best aspects of this product?

I like how simple their native integration can feed to and from Intercom. This gives me control in terms of Intercome segments, which users are immediately queued for an NPS solicitation. This would also give back a score, comments, and making tags for detractors, promoters, and passives. It's easy in maing promoter comments request for testimonials and/or section/reference page of our current site. Authorization can be acquired easily from each user and converting thta into value from gathering and attributing excellent reviews on what what we do for today's companies.

What aspects are problematic or could work better?

I was hoping I can easily organize engagements and communication with user who have responded to my NPS. I only like logging in to AskNicely in viewing dashboards, stats, and making adjustments with the settings. The product would've been perfect if I can manage all engagement. That includes a request in publishing comments straight from Intercom. This would give me a record of such engagement in-line with other conversations with users who are within Intercom.

What specific problems in your company were solved by this product?

For the past several years, our company knows we're dealing with a number of users who like us. We're happy to know that we bring a lot of value to their businesses. We feel like we're operating on an ideal product market according to our growth as well as interactions made with partners and customers. We can now make validations of those via metrics to give us an understanding on how this can impacts each user's sentiment and loyalty.

Are you a current user of this product?

Yes