Knew about this from a colleague. Great support and intuitive.

What are the best aspects of this product?

AskNicely was passed down to me from a colleage. I was told to simply run it. I didn't mind and jumped right in. Navigation was pretty easy. I asked some questions to support about how to deploy it and they were really helpful.

What aspects are problematic or could work better?

E-mail sequencing and requesting feedback wasn't as flexible as I'd thought. I finally came up with a way to make due. It helped me but it wasn't perfect. I prefer having further flexibility in getting people to temporarily "opting" people if they ended up responding. It's possible the functionality is there somewhere althought I'm having a hard time spotting it.

What specific problems in your company were solved by this product?

The business issue is like similar to that as the others: giving one an insight on how customers are actually doing. I want to get a clue as to when they're happy so I can be confident of using them as my reliable references. I also want to know if they're upset so I can keep in touch with them and deal with whatever issues they're facing. An advantage I was able to get was being able to garner insight between non-paying and paying members. This is critical since we offer a freemium model.

Are you a current user of this product?

Yes