Simple but surprisingly effective!

What are the best aspects of this product?

AskNicely can get you the results and feedback that you need from your customers without all the extra complications. It is very straightforward and it does its job well. This is the no-nonsense tool that I think everyone should know about. The same can be said on the customer’s point of view too. I believe that the straightforwardness of the surveys contributes largely to the increase in engagement rates.

What aspects are problematic or could work better?

My only issue with this tool is in the reporting. It requires you to set a timeline for the report that you can extract. This manual task is, quite frankly, very irritating. And while we’re at the topic of reports, I find the generation of reports to be difficult too. They should focus more on being intuitive.

What specific problems in your company were solved by this product?

We have been able to access feedback from our customers without any complications.

Are you a current user of this product?

Yes