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User review of Aspect Workforce Management

Nightmare

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Aspect Workforce Management does the bare minimum I would expect for a HR management product. It provides staff rosters. No other features are used. I am only an end user so can only comment from that perspective.

What aspects are problematic or could work better?

The user interface is so hard to use that even the most technically minded people have to sit and follow links trying to decipher where they should go. The associated app is so full of bugs it barely functions, and there has been no action to fix those bugs in what looks like years of 1 star reviews.

What features/services would you like to see in future versions of this product?

Some level of human interface rather than what looks like a second thought that real people have to use these products. End user support and consideration of feedback. With the current support provided to the app users, it seems that when purchasing this product, you are buying a once off product with no support or future development. The initial development of these products seems clunky or outright broken, so some semblance of a finished product would be nice.

What specific problems in your company were solved by this product?

Staff don't HAVE to write down or print out rosters, but often prefer to rather than use this product.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

FEATURE DETAILS

No information provided by the reviewer.