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Aspect Workforce Management REVIEW

HR Software

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USER SATISFACTION N/A
OUR SCORE 8.7

What is Aspect Workforce Management?

Aspect Workforce Management is an employee management solution which offers contact center and staffing solutions for medium and large-sized contact centers. It is a part of Aspect’s workforce optimization suite, a comprehensive collection of workforce, quality, and performance solutions for contact centers. Aspect Workforce Management helps contact center managers, supervisors, and agents ensure that they have enough staff resources to meet service demand without compromising productivity. The software has a forecasting capability, which allows users to determine the impact of variations in service demand, staff, and budget.

Furthermore, Aspect Workforce Management enables agents to autonomously manage their schedules. They will be able to manage their time off, vacations, and shifts remotely through its mobile app or touch-tone IVR. It helps agents feel better about their job and work environment; boosting their morale, providing them mobility, and improving their productivity. The employee management solution also has a simple graphical user interface which can be accessed using all major web browsers.

Overview of Aspect Workforce Management Benefits

Aspect Workforce Management is considered as an agent-friendly solution for contact centers that are managing customer-facing inbound, outbound, and back office staff resources. This is because it provides agents with the flexibility and mobility to manage their own schedules.

The software caters to the needs of a generation of working people called millennials. Millennials are characterized as employees who value their freedom and who balance their work with their personal life. Hence, Aspect Workforce Management allows agents to view and manipulate their schedules on the fly from anywhere, providing them with a sense of autonomy. Moreover, they can set their preferred schedules; and the software provides a rich selection of schedule preferences: hours/week, shift length, start/stop times, days per week, lunchtime preferences, and more.

Through the aid of the Aspect Workforce Management mobile app or touch-tone IVR, agents, as well as supervisors, can view and change their schedules. The touch-tone IVR option in managing schedules is a component of the modern IVR (Interactive Voice Response) system that Aspect is using. A touch-tone IVR gathers responses through touch-tone telephone keypad entry.

Aspect Workforce Management also helps contact centers balance their staffing supply with service demand. It ensures them that they have a sufficient number of agents who will handle the required work under different scenarios. These scenarios can include an increase in the volume of calls or disruption in the workforce due to training and other offline activities. Interestingly, the contact center solution offers users the capability to predict the workforce requirements using “what-if” scenarios. Furthermore, it helps them schedule agents needed across all support or interaction channels: voice, chat, email, social media, and multi-session.

The software has the capability to automatically calculate shrinkage, which is a measurement of how much time is lost in a contact center as a result of offline activities: bathroom breaks, callbacks, paperwork, team meetings or training. Shrinkage is used to determine the number of agents that need to be scheduled for a given shift so calls will be efficiently handled.

Overview of Aspect Workforce Management Features

  • Self-service staff scheduling
  • Agents/supervisor self-service
  • Employee Scheduling
  • Shift Templates
  • Workforce Mobile Support
  • Custom  Schedule Reports
  • Staff Resource Forecasting
  • Unlimited “What-If” Scenarios
  • Multi-Channel Communication
  • Multi-Channel Simulator
  • Mobile Workforce Control
  • Adherence Monitoring
  • Workforce Analytics
  • Historical Pattern Updates
  • Strategic Planning
  • Web-Based GUI Access

Aspect Workforce Management Position In Our Categories

Position of Aspect Workforce Management in our main categories:

50

Aspect Workforce Management is one of the top 50 HR Software products

50

Aspect Workforce Management is one of the top 50
HR Software products


If you are considering Aspect Workforce Management it could also be sensible to examine other subcategories of Best HR Software collected in our base of B2B software reviews.

Each enterprise is different, and may need a special HR Software solution that will be adjusted to their business size, type of customers and staff and even particular industry they cater to. You should not count on getting a perfect solution that will work for each business regardless of their background is. It may be a good idea to read a few Aspect Workforce Management reviews first and even then you should pay attention to what the service is intended to do for your company and your workers. Do you need a simple and intuitive solution with just elementary features? Will you really make use of the complex tools required by experts and large enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to get a solid solution that will fit your budget.

How Much Does Aspect Workforce Management Cost?

Aspect Workforce Management Pricing Plans:

Aspect Workforce Management’s enterprise pricing is available only upon request. Please get in touch with the company’s sales department for details, and ask for a quote.

User Satisfaction

We realize that when you make a decision to buy HR Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Aspect Workforce Management reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Aspect Workforce Management. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • UK
  • Canada
  • International
  • China
  • Germany
  • Japan
  • Spain
  • France
  • Russia
  • Dutch
  • Portugal
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

What are Aspect Workforce Management pricing details?

Aspect Workforce Management Pricing Plans:

Aspect Workforce Management’s enterprise pricing is available only upon request. Please get in touch with the company’s sales department for details, and ask for a quote.

What integrations are available for Aspect Workforce Management?

Aspect Workforce Management supports integrations with Bright Pattern, a cloud-based multi-channel call center software; and Aspect Zipwire, a contact center app.

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