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Aspect Workforce Management REVIEW

HR Software

1 user review

What is Aspect Workforce Management?

Aspect Workforce Management is an employee management solution which offers contact center and staffing solutions for medium and large-sized contact centers. It is a part of Aspect’s workforce optimization suite, a comprehensive collection of workforce, quality, and performance solutions for contact centers. Aspect Workforce Management helps contact center managers, supervisors, and agents ensure that they have enough staff resources to meet service demand without compromising productivity. The software has a forecasting capability, which allows users to determine the impact of variations in service demand, staff, and budget.

Furthermore, Aspect Workforce Management enables agents to autonomously manage their schedules. They will be able to manage their time off, vacations, and shifts remotely through its mobile app or touch-tone IVR. It helps agents feel better about their job and work environment; boosting their morale, providing them mobility, and improving their productivity. The employee management solution also has a simple graphical user interface which can be accessed using all major web browsers.

Overview of Aspect Workforce Management Benefits

Aspect Workforce Management is considered as an agent-friendly solution for contact centers that are managing customer-facing inbound, outbound, and back office staff resources. This is because it provides agents with the flexibility and mobility to manage their own schedules.

The software caters to the needs of a generation of working people called millennials. Millennials are characterized as employees who value their freedom and who balance their work with their personal life. Hence, Aspect Workforce Management allows agents to view and manipulate their schedules on the fly from anywhere, providing them with a sense of autonomy. Moreover, they can set their preferred schedules; and the software provides a rich selection of schedule preferences: hours/week, shift length, start/stop times, days per week, lunchtime preferences, and more.

Through the aid of the Aspect Workforce Management mobile app or touch-tone IVR, agents, as well as supervisors, can view and change their schedules. The touch-tone IVR option in managing schedules is a component of the modern IVR (Interactive Voice Response) system that Aspect is using. A touch-tone IVR gathers responses through touch-tone telephone keypad entry.

Aspect Workforce Management also helps contact centers balance their staffing supply with service demand. It ensures them that they have a sufficient number of agents who will handle the required work under different scenarios. These scenarios can include an increase in the volume of calls or disruption in the workforce due to training and other offline activities. Interestingly, the contact center solution offers users the capability to predict the workforce requirements using “what-if” scenarios. Furthermore, it helps them schedule agents needed across all support or interaction channels: voice, chat, email, social media, and multi-session.

The software has the capability to automatically calculate shrinkage, which is a measurement of how much time is lost in a contact center as a result of offline activities: bathroom breaks, callbacks, paperwork, team meetings or training. Shrinkage is used to determine the number of agents that need to be scheduled for a given shift so calls will be efficiently handled.

Overview of Aspect Workforce Management Features

  • Self-service staff scheduling
  • Agents/supervisor self-service
  • Employee Scheduling
  • Shift Templates
  • Workforce Mobile Support
  • Custom  Schedule Reports
  • Staff Resource Forecasting
  • Unlimited “What-If” Scenarios
  • Multi-Channel Communication
  • Multi-Channel Simulator
  • Mobile Workforce Control
  • Adherence Monitoring
  • Workforce Analytics
  • Historical Pattern Updates
  • Strategic Planning
  • Web-Based GUI Access

Aspect Workforce Management Position In Our Categories

Position of Aspect Workforce Management in our main categories:


Aspect Workforce Management is one of the top 50 HR Softwareproducts


Aspect Workforce Management is one of the 50
HR Software products

If you are interested in Aspect Workforce Management it may also be beneficial to analyze other subcategories of Best HR Software collected in our database of SaaS software reviews.

Each organization has different requirements and needs a system that can be personalized for their size, kind of employees and customers, and the particular industry they are in. For these reasons, no platform can provide perfect tools off-the-shelf. When you try to find a software product, first be sure what you require it for. Read some Aspect Workforce Management reviews and ask yourself do you want basic functionality or do you require advanced tools? Are there any industry-specific tools that you are searching for? Obtain the answers to these queries to aid your search. There are lots of elements that you need to mull over and these include your budget, specific business wants, your organization size, integration needs etc. Take your time, try out a few free trials, and finally zero in on the platform that provides all that you want to enhance your organization competence and productivity.

How Much Does Aspect Workforce Management Cost?

Aspect Workforce Management Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Aspect Workforce Management’s enterprise pricing is available only upon request. Please get in touch with the company’s sales department for details, and ask for a quote.

User Satisfaction

We realize that when you make a decision to buy HR Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Aspect Workforce Management reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Aspect Workforce Management. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
  • Dutch
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • Freelancers
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?


Aspect Workforce Management User Reviews

Anonymous Reviewer

1 year ago

What are Aspect Workforce Management pricing details?

Aspect Workforce Management Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Aspect Workforce Management’s enterprise pricing is available only upon request. Please get in touch with the company’s sales department for details, and ask for a quote.

What integrations are available for Aspect Workforce Management?

Aspect Workforce Management supports integrations with Bright Pattern, a cloud-based multi-channel call center software; and Aspect Zipwire, a contact center app.

User reviews

1 Review


Average Rating:

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Published 1 year ago
Aspect Workforce Management does the bare minimum I would expect for a HR management product. It provides staff rosters. No other features are used. I am only an end user...

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