The only WFM suite that we trust

What are the best aspects of this product?

Aspect comes with a good number of integrations including ACDs. It enables us to optimize our workforce with its scheduling and forecasting tools. Its support team is also quick to respond whenever we encounter issues.

What aspects are problematic or could work better?

It can take some time to set up, configure, and learn how to navigate this platform. They also release a new version twice a month so updating needs to be done quite often.

What specific problems in your company were solved by this product?

We rely on this software for workforce optimization. Their agents have been a great help for educating us about adherence, scheduling, and forecasting.

Are you a current user of this product?

No