This WFM tool makes my work a lot easier

What are the best aspects of this product?

This user-friendly software comes with many functionalities. You can find all the tools for your reporting needs in it. Moreover, training employees to use and navigate this is very easy.

What aspects are problematic or could work better?

Running IDPs can take more time than ideal. Managing forecasts along with historical data can also be quite challenging.

What specific problems in your company were solved by this product?

Aspect helps me run and create reports more efficiently. It also makes it easier for me to manage forecasts, ASA, and AHT has given factors like holidays and growth rates.

Are you a current user of this product?

Yes