User review
of Atera
A great all in one package
-
by Matthew Senecal
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Poor
3out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
All the additional features and options there are to select from.
What aspects are problematic or could work better?
Remote access software to work as required each time.
What features/services would you like to see in future versions of this product?
Cmd prompt ability to run as the current user as well.
What specific problems in your company were solved by this product?
RMM.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
SugarCRM
Why did you decide to change it?
We hated the CRM and was using tons of other software and they were not all implemented together in an all in one package.
Are you satisfied with the change?
Yes very am.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
$516 US Dollars per month
What is your total annual cost for using this product?
$6,192 US Dollars
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
IT Service Management
Incident and Problem Management very good
4
Change Management very good
4
Configuration and Asset Management very good
4
Service Catalog very good
4
Service Level Agreement Process very good
4
Reports and Dashboards very good
4
