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Atera REVIEW

IT Service Management Software

6 user reviews
USER SATISFACTION 100%
OUR SCORE 9.0

What is Atera?

Atera is a remote monitoring and management (RMM) software that caters to IT managed services providers (MSP) and IT professionals, providing them with an intuitive platform that puts all their IT management and monitoring processes in the same place, together with other facets of their business like billing, help desk, and reporting. The single tool combines RMM, PSA, and Remote Access. Using a remote monitoring and management platform, MSPs are able to manage, maintain, and resolve customer issues regardless of location and time. Atera utilizes a technician-based pricing scheme, making it very affordable and transparent compared to other software and systems.

Atera’s popularity is derived from the unique features that can be considered as innovations in such a system. The solution is known to be the first of its kind to combine RMM, remote control and PSA capabilities in a single system. This results in the provision of all your IT requirements in a single application that also boasts powerful integrations. And because it is a SaaS-based software, Atera perfectly suits SMBs as it comes in flexible pricing plans. This fact at the same time makes it accessible from mobile, tablet and desktop computers, enabling you to provide impeccable customer support form virtually anywhere.

Another strong point of the system is its ability to monitor an unlimited number of workstations and servers, this way you need not pay for additional fees as everything comes with Atera’s plans. Now, if you think easy deployment is all there is to the product, you couldn’t be more wrong. It’s also easy-to-use, making employee onboarding an easy task. Learning to navigate the system takes no time at all so even newly-hired staff can hit the ground running. Other prominent features include patch management, billing, helpdesk, advanced reporting, scripting, and real-time notifications.

Overview of Atera Benefits

As an IT management platform, Atera offers benefits that other software of its kind do not. This is due to the fact that it is the only system that combines remote control, PSA and RMM capabilities in a single solution. Here are some of the benefits that the system has to offer:

One-stop RMM Software for MSPs

Atera is your total IT management solution, combining remote control, PSA, and RMM in a singular platform. Used by MSPs and IT professionals, this tool effectively puts all your IT management needs in a single software. With these come features like billing, advanced reporting, patch management, invoicing, real-time notifications, help desk and scripting, among many others. Atera provides you with all the tools and capabilities you need so you can operate and manage your IT MSP business from a single, centralized interface.

With everything in one place, you have total control over all facets of your business, from managing and monitoring IT networks and infrastructures of small and medium-sized businesses to automating their processes to fixing issues long before they balloon into something bigger. Atera lets you do remote control, manage and run patches, track IT assets and inventories, perform security checks, download software, and more right from wherever you are.

SaaS-based System

Because Atera is cloud-deployed, the system is highly recommended for use by SMBs owing to its reasonable pricing. Unlike other platforms, the solution is priced on a straight per technician pricing model. This eliminates the need for negotiations, difficult-to-understand contracts and hidden fees. Aside from this, the system can be accessed from any desktop, tablet or mobile device.

Unlimited Workstation and Server Devices

Atera is designed to monitor an unlimited number of devices across your workstations and servers. This means cost savings for your organization as you do not have to pay extra for additional devices.

Staff Onboarding Made Easy

With Atera, new employees can easily be brought on board as the software comes with an easy-to-use interface, which can be learned in no time at all. But do not mistake this simplicity for weakness as the platform comes with all the necessary features to get you on top of your IT management game.

Professional Services Automation

Designed and developed primarily for MSPs and IT support services providers, Atera is able to automate your services and workflows. You can configure what processes you want to streamline and Atera will take care of the rest. The software is designed to integrate seamlessly with customer service platforms, help desk systems, RMM databases, business analytics, and more. This results in your organization’s enhanced overall operational efficiency, which then impacts your profitability in the most positive way.

Manage Your Technicians From Your Mobile Devices

Gone are the days where you have to be physically present in your office to schedule and monitor your field technicians. Atera has a mobile capability that allows you to access the software via your smartphone or tablet. You can view tickets, respond to clients, track your technician’s tasks and progress, and more from the palm of your hand. Your field technicians can also use their mobile devices to view their tasks, access client information, check their concerns, log in and log out, document actions taken, and verify their task accomplishment via customer approval.

Powerful Scripting

Atera allows you to schedule script running through IT automation or run them manually.

Impeccable Security

The vendor deemed it important to make all system transactions as secure as possible. The system uses TLS and 256-bit AES encryption to secure all your sessions.

CRM

Using the system, you can easily manage all your customers from a singular console, which provides you with a clear view of all your customers.

Analytics and Reporting

Atera is able to measure customer satisfaction, support load, support team performance and activities.

Overview of Atera Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

What Problems Will Atera Solve?

Atera has much to offer MSPs as it is known to resolve a variety of IT management issues. The following are common problem scenarios and what the software can do to resolve them:

Problem #1: Unlimited Devices/Fixed Straightforward Pricing

Solution: Unlike other tools of its kind, you do not need to contend with high pricing plans as Atera is being sold on a fixed price per technician basis. With Atera you do not have to pay more than you need to. This is actually good for SMBs who lack the needed cash flow to invest in pricey systems. You also get to use an infinite number of devices without having to pay additional fees.

Problem #2: Remote Resolution of Customer Issues

Solution: With Atera, you no longer have to go to your customer’s office to resolve issues. Problems can be resolved quickly without the customer even noticing. Such is accomplished by simply using cleaning scripts and other tools.

Problem #3: Patch Management Made Easy

Solution: Atera makes patch management a breeze, thanks to the patch management tool that comes with the solution. This allows for the deployment of specific patches to multiple computers with a couple of clicks of a mouse.

Awards & Quality Certificates

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Atera Position In Our Categories

Position of Atera in our main categories:

20

Atera is one of the top 20 Customer Support Softwareproducts

Top
20

Atera is one of the 20 Help Desk Softwareproducts

10

Atera is one of the top 10 IT Asset Management Softwareproducts

Top
20

Atera is one of the 20 IT Management Softwareproducts

5

Atera is one of the top 5 Network Management Softwareproducts

20

Atera is one of the 20
Customer Support Software products

20

Atera is one of the 20
Help Desk Software products

10

Atera is one of the 10
IT Asset Management Software products

20

Atera is one of the 20
IT Management Software products

5

Atera is one of the 5
Network Management Software products


Atera is also listed in the following subcategories:

Category:Position:Category:Position:
IT Service Management Software#5 Remote Support Software#3
Category:Position:
IT Service Management Software#5
Remote Support Software#3

It's essential to note that virtually no software in the Customer Support Software category is going to be an ideal solution able to meet all the goals of all business types, sizes and industries. It may be a good idea to read a few Atera reviews first as some services might perform well only in a very small group of applications or be prepared with a very specific industry in mind. Others might operate with an intention of being easy and intuitive and consequently lack complex elements desired by more experienced users. You can also come across services that focus on a large group of users and provide a powerful feature base, however this in most cases comes at a more significant cost of such a solution. Make sure you're aware of your requirements so that you select a solution that provides exactly the features you look for.

How Much Does Atera Cost?

Atera Pricing Plans:
Free trial
Pro
$79/technician per month
Growth
$119/technician per month
Power
$69/technician per month

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

User Satisfaction

We realize that when you make a decision to buy IT Service Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Atera reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Atera. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

0

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Atera User Reviews

Anthony Ryan

Matthew Senecal

2 months ago
Verified
user


Todd Harris

3 months ago
Verified
user


What are Atera pricing details?

Atera Pricing Plans:
Free trial
Pro
$79/technician per month
Growth
$119/technician per month
Power
$69/technician per month

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

What integrations are available for Atera?

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

User reviews


User reviews in total: 6

4
2
0
0
0

Average Rating:

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The most favorable review

Dan Messenger

5 days ago


Pros: Remote desktop, customer management, patch management, notifications, deployment.

Cons: None

The least favorable review

Anthony Ryan

3 days ago


Pros: The scripts are probably my favourite part of Atera.

Cons: The emails that are sent for automation feedback could be better, but they're improving drastically.

Anthony Ryan
Report a concern

Published 3 days ago
Verified
user
Pro
review
The scripts are probably my favourite part of Atera.



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Dan Messenger
Report a concern

Published 5 days ago
Verified
user
Pro
review
Remote desktop, customer management, patch management, notifications, deployment.



What do you think about this review? Great Poor
Matthew Senecal
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Published 2 months ago
Verified
user
Pro
review
All the additional features and options there are to select from.



1 person thinks this review is helpful

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Todd Harris
Report a concern

Published 3 months ago
Verified
user
Unlimited devices is definitely a plus. Also the ability to initiate service tickets



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Anonymous Reviewer
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Published 3 months ago
Pro
review
full IT support inside a browser with a very easy setup process. you set up your entire company profile and make groups that your clients can file under for easy...



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Daniel Kinn
Report a concern

Published 3 months ago
Verified
user
Pro
review
Atera provides me ability to respond to my customers in minutes rather than hours. It's eased a lot of the repetitive nature of my job thru automation, and allows me...



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