Atera Anywhere

What are the best aspects of this product?

I love the fact that Atera is accessible anywhere. Computer, Laptop, Phone or Tablet. Anywhere that I am, I have full access to my workstations. At anytime a customer can call with help and I am able to connect on the spot to their computer to help. Also the Auditing system, which allows you to filter computers and categorize hardware and software is an amazing feature. I cannot stress the importance of this tool and its capabilities for someone that has so many computers to manage.

What aspects are problematic or could work better?

I feel like Agent can sometimes show a computer offline when its not. Sometimes the Agent can even show offline and immediately come online. Also a more portable version of the agent would be nice. Once upon a time i could carry my agent installer in a USB and from there i could install the end for any computer and choose what company folder it belong to.

What features/services would you like to see in future versions of this product?

I feel like maybe the File Transfer system could use some improvement.

What specific problems in your company were solved by this product?

Atera helps me filter customer computers very easily. Make my job to recommend new computers, new components, and Windows upgrades a lot easier.

Are you a current user of this product?

Yes