Atera Provides Excellent Service

What are the best aspects of this product?

Atera provides me ability to respond to my customers in minutes rather than hours. It's eased a lot of the repetitive nature of my job thru automation, and allows me access to multiple sites within minutes.

What aspects are problematic or could work better?

Nothing I can think of. It has all the features I currently need.

What features/services would you like to see in future versions of this product?

Being able to change my billing date, and submitting payments on the fly instead of waiting for the automated process to kick in.

What specific problems in your company were solved by this product?

A lot of little network support and user support issues can now be done via remote access and after hours.

Are you a current user of this product?

Yes