User review
of Atera
Excellent Product
-
by Todd Harris
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Unlimited devices is definitely a plus. Also the ability to initiate service tickets
What aspects are problematic or could work better?
More texting ability
What features/services would you like to see in future versions of this product?
The ability to view all devices of a client on one page. having to scroll multiple pages slows things down.
What specific problems in your company were solved by this product?
The overall ability to manage devices unattended is awesome
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Computer Networking
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Ninja
Why did you decide to change it?
Price
Are you satisfied with the change?
yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
n/a
What is your total annual cost for using this product?
n/a
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
no
FEATURE DETAILS
IT Service Management
Incident and Problem Management amazing
5
Service Level Agreement Process very good
4
Reports and Dashboards ok
3
