There is no bloat. They hit the sweet spot.

What are the best aspects of this product?

They started with a clean slate, fresh thinking and single purpose. There is no bloat. They hit the sweet spot.
We ditched a system that was costing us more, but price isn’t everything or even the most important thing… We are now doing more with our RMM than ever before. -It’s easier to use, does everything we need and the support is fantastic!

What aspects are problematic or could work better?

If you run it up on your mobile device, the UI is a little more limited, for example I could not find a way to run scripts. To work around this, navigate to the device you want and tell your browser to switch from mobile to desktop version of the site.

What features/services would you like to see in future versions of this product?

They are also releasing a native mobile app soon, perhaps it will include ability to run scripts on mobile in a more streamlined manner.

What specific problems in your company were solved by this product?

It helps us be proactive, so we can solve OS and equipment issues before the end user is even aware anything is going on.

Are you a current user of this product?

Yes