WORST CUSTOMER SUPPORT I’VE EVER EXPERIENCED WITH I.T. SERVICES.

What are the best aspects of this product?

NONE, everything was overshadowed by their incompetence in billing correctly and access, including sluggish access.

What aspects are problematic or could work better?

Correct billing (not billing for antivirus software not used), access, everything about customer support (delay, if any response to requests, took them weeks to reply, never resolved issues, etc.) worst service ever.

What features/services would you like to see in future versions of this product?

actually have customer service, actually reply to support requests within 24 hours (at the latest), resolve issues, never charge for antivirus or other items that are not used. stop disabling accounts due to incompetence of atera employees.

What specific problems in your company were solved by this product?

none. created problems.

Are you a current user of this product?

Yes