This product is very helpful to collaborate with different departments in multiple projects.

What are the best aspects of this product?

It's a great tool for project management. I like the best that you can tag specific people and specific departments that should be involve in an ongoing project or that need to take an immediate action. it's also very simple to share documents with different departments. You can create a library of specific documents that apply only to your department and share them with them privately. Other people can also collaborate online on these documents. You can also assign cases/tasks to multiple people and select the priority of the project to take into consideration other projects timeline as well.

What aspects are problematic or could work better?

At first, it was very complicated to understand. Our Confluence instance wasn't user-intuitive, so it took me a few training sessions to understand how to use the platform at its capacity.
My confluence permissions at best were not the same as the ones for my team, so i couldn't see the same layout or documentation. But after a few weeks, the confluence administrator was able to set up the right permissions for me and I was able to see everything relevant to my position and my team.

What specific problems in your company were solved by this product?

Project management that involves multiple departments located in different states.
Keeping track of all documentation with our business processes
Keeping helpful material for our tech support team to quickly refer to when helping a customer solve an issue.

Are you a current user of this product?

Yes